Re: DRACO - Mahindra XUV 5OO-W8: Ownership Review
FIRST SERVICE update:
DRACO went in for it’s first free service on Saturday. I called up our SA a day before (Friday) and took an appointment for Saturday also booked a driver for pickup since I had some other stuff to do. I reached Faridabad by Friday evening and Saturday morning around 9 am got a call from the Dealer that their driver cum technician has left for our place and should be there in 15-20 mins. The driver was at our house around 9:20 am. The guy had a paper where he listed down all the things that we wanted to be done in the service.
Things that I mentioned:
1. Brakes making grinding noise.
2. 1, 2 and reverse gears were little bit hard.
3. A small touch up job- (a small stone or something might have hit the front bumper on the bottom side which left a small scratch).
4. To update the infotainment system, if required.
5. Rest whatever needs to be done in first service.
The guy listened very carefully, patiently and noted down all the points and left for the dealership. He said that if it was only servicing they could have given my car by 12 but since it’s brakes and hard gears it will take some extra time. And the time given for delivery was 3-3:30 pm and I was okay with it.
Got the car back around 4:15 pm and was dropped at home. I was very happy to see my DRACO all cleaned up from inside and outside as well and no dirty spots or something could be found. I checked the car for around 10 minutes before taking the delivery and everything was satisfactory.
The guy who came to drop the car had an evaluation sheet with him and I did reward him with 9/10. All the points noted down were taken care off except the touch up job since they were out of paint. Which will be taken care of next to next week and will require only 20-30 mins.
Now regarding the grinding noise I thought maybe it was the famous niggle reported in XUV and had told the technician to change the pads. But they cleaned the brakes and now the noise has vanished. Also the SA told me that if I hear that sound again than they will change the pads. After the first service I have driven the car for almost 200 kms and so far we didn’t had that grinding noise issue.
So overall I had a very nice experience and I rate it 9.5/10 to the dealer. And I will definitely recommend the same dealer to anyone who is looking for a XUV and is near or in Faridabad.
Now after the first service the
DRACO has become even more smoother. The gears are no more hard and are like butter smooth. Another good part is that the FE has increased. And has gone upto
14.7 kml before first service max FE we got was
14 kml.
Completed 5000 kms
As soon as the ODO clicked 5000 the infotainment system started displaying "Service Due" message.
FE after 1st service
Service bill
![[cry]](https://www.theautomotiveindia.com/forums/images/smilies/Cry.gif "Cry [cry]")
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and i said why not. So it took another 30-35 minutes for the car wash as there were few car ahead of ours but i didn't mind waiting and went back to the customer lounge. 
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