Tata Manza QJD 80,000 Kms Ownership Review (Finally, Clutch Issue Resolved)

[Gurrala74]

Re: Reliable Diesel Manza: Unpredictable But Improving TASS (50K Kms Report)

Dear Manoj,

Please do not conclude others experiences in your own way. You are free to criticism anything !! There is nothing like brand support here at all.

When our member wrote about his problems about his own car, we never said to him that he should not question service guys and ASS, we simply posted our experience same model of car and if you read my post, I have expressed my doubt on the TASS in the last line, that is my part of doubt which I have conveyed to the thread owner, so he is the one who evaluate the things. Hope this is clear and if anything if thread owner feels so let him express it please, we are here to answer and help him

 

[manojodungat]

Re: Reliable Diesel Manza: Unpredictable But Improving TASS (50K Kms Report)

True, but what I was trying emphasize that not all pieces of Manza faced niggles and not all TASS are bad.

Who said so ?

True, but what I was trying emphasize that not all pieces of Manza faced niggles and not all TASS are bad. I have also experienced good and bad TASS in my life (We owned Indica 2006-2013, and used another Indigo 2011-12). So I have experienced TASS in many states in India.

What Tornado has faced in his life is true, clutch failure is also possible in Maruti and other cars. (There is a thread on Wagon R clutch failure at 3K kms).

So you cannot generalize on either Tornado's experience or Gurrala74 or my experience.

I guess you are on a wrong thread.

I am sorry, I don't fancy getting in to this sort of arguments especially on a thread with the owner facing issues, as I too was in a similar state of affair with my car which I thought I maintained it the best way anybody could possibly do in the world, a few months back.

Please continue to post and have fun here : http://www.theautomotiveindia.com/forums/dealership-reviews/16330-tata-motors-after-sales-service-vs-maruti-suzuki-after-sales-service-3.html

 

[Tornado]

Re: Reliable Diesel Manza: Unpredictable But Improving TASS (50K Kms Report)

I have already mentioned about my driving style on this or other thread.

Also, In the past I have driven Old Indigo & other brand diesel car for lakhs of kms, none of the car required clutch work till they were sold by me.

Today, To my surprise, I called up the TASS in the morning, they told me that they have received an email from TATA s and acting accordingly., however they did not explained in details.


To my horror, after 2 hrs , I received a call from same TASS, the lady said, an appointment has been booked with them for repair work, and when it is possible for me to drop the car there.?

I said, my car has been stolen two days back by a person posing as SA of TASS back but not reached TASS which is hardly 6 km from my workplace. . And I am on the way to police station to lodge a complaint
The lady immediately cut the call only to call me back immediately saying that the car is with her workshop and WIP, then she just .

Today, at 5 pm, car was not ready, I asked them about TATA email, SA said since it(clutch) is not covered under warranty, it won't be free.
I said, why they are making me pay when it is not my fault? Why the clutch needs to be replaced thrice before 60000 km mileage? To this, he said, the mileage till now is 58000 km.

I said, 58000 km is definitely lesser than 60000 km. He agreed immediately.

 

[manojodungat]

Re: Reliable Diesel Manza: Unpredictable But Improving TASS (50K Kms Report)

Today, at 5 pm, car was not ready, I asked them about TATA email, SA said since it(clutch) is not covered under warranty, it won't be free.
....

There certainly is some lack of coordination and interest.

I have PMed you a contact number. Please contact the Customer Care Area Manager and ask him to look in to the issue, with immediate effect.

All the best.

 

[manojodungat]

Re: Reliable Diesel Manza: Unpredictable But Improving TASS (50K Kms Report)

Hope the issues are sorted out and the car is back home.

 

[Tornado]

Suggest me a title

On Friday(3rd day of car at TASS) afternoon, SA said car would be ready by evening. In the evening he said, it would be ready at 11 am Saturday. On Saturday 11 am he said only washing is left & car would be delivered in the evening, I shouted at him.

I sent my friend's car (I had borrowed it) back to his home. I reached there at 5 pm by bus . I saw the gear box cover was open. SA said, it would be ready with in an hr.

I was frustrated, and wanted to see the manager. Receptionist pointed her finger toward a person Mr Rohan.

He said, a gear wire which is to be replaced under warranty (Newer manzas come with that wire, which makes gear shifting smoother than my manza). has not yet arrived from Mumbai. And it is better if I leave the car at TASS and he would home deliver the car at 11 :30 am Sunday.

I said, it is already since 4days, the car is at TASS. He said, Thursday was weekly off and on Friday, whole day TATAS sent an email and deciding who would bear the cost. Hence work got delayed. I said, I want this reason on paper. He also told me that TATAS told him that clutch comes with 6 months warranty and it is 9 odd months since the last clutch is replaced, cost is to be incurred by the customer. I said, but why the heck the clutch needs repeated replacements? He said this time they have done some grinding job on flywheel. And problem won't repeat again now. And on delay and false promises by the SA, he said, yes, they need to be transparent.

On Sunday, (day 5) 1 pm car reached to my work place. Clutch was soft now but the engine makes noise while engaging reverse unless the clutch is pressed really hard leaving no gap between floor and the lowest part of the pedal. I called up the manager, he said it would take 1 week for it to get normalised.

Also, one wire of the rear middle brake light was hanging loose in front of the LED, was not fixed which I had got mentioned on the job card
One wheel plate (cover) was replaced as per my wish, but the tie clips which help in preventing the cover from falling off were not tied . I mentioned the fallacies on the job card and satisfaction err... dissatisfaction note.

Cost incurred Rs 13500 /—. Actually I paid the cash and then realised the reverse gear hardness.

It is 500 km since delivery, no improvement in the reverse gear found also some times other gears are also not felt smooth.

The delivery boy said, the person whom I am referring as manager is in fact a supervisor.

I had tried to call the pune area sales office and TATA head office at Mumbai on Saturday , no one picked up the phone. Since then I was busy, could not retry.

However on 24 Feb, Monday, 4 pm I received a call from TASS, asking about the performance of repaired things. I said, it is unsatisfactory. She cut the call.
At 8 pm same day, I received a sms as follows from same TASS I have paste it bellow

Your Indigo Manza Aura new QD 90 MH12HL**** is booked fr service on 24-05-2014 05:05:00 PM at PHOENIX AUTOMOBILES - PUNE .Fr any change, cntct 60608080.

.

@mods, please revoke the limit imposed on the number of smileys especially this one.

 

[manojodungat]

Re: Suggest me a title

He also told me that TATAS told him that clutch comes with 6 months warranty and it is 9 odd months since the last clutch is replaced, cost is to be incurred by the customer. I said, but why the heck the clutch needs repeated replacements? He said this time they have done some grinding job on flywheel. And problem won't repeat again now.

OMG.
I never knew that the life of a clutch assembly in Tata vehicles is only 9 months.

Cost incurred Rs 13500 /—. Actually I paid the cash and then realised the reverse gear hardness.

You made a mistake here by not just paying the expense but taking the car back home. I wouldn't have taken the car back unless, Tata Motors find a solution getting the job done without making any more holes in the customer's pocket. This is vandalism, day light robbery.

I said, it is already since 4days, the car is at TASS. He said, Thursday was weekly off and on Friday, whole day TATAS sent an email and deciding who would bear the cost. Hence work got delayed.

I had tried to call the pune area sales office and TATA head office at Mumbai on Saturday , no one picked up the phone. Since then I was busy, could not retry.

I am unable to express my feelings now. Don't they have something called "goodwill gesture" and why don't they "use" the phrase to cover for the inefficiency of making reliable cars or addressing issues at TASS. Why the hell those idiots didn't do that grinding job on the flywheel earlier, if that was the cause of the problem?

I had asked you earlier to talk to the customer care fellow.. damn.. Manager in a tone they understand the issue well. It is shame that Tata is not taking up the responsibility of repeated clutch failures in your car.

Please, as a customer you shouldn't be paying for clutch replacements at every 9 months.

Contact the area Customer care manager ASAP, demand for an explanation for the entire episode in writing after getting the payment reimbursed and send your car to ANOTHER TASS in Pune.

 

[dharmesh]

Re: Reliable Diesel Manza: Unpredictable But Improving TASS (50K Kms Report)

Damn, with TASS it always BOGOF (Buy One Get One Free). Here they follow fix one give one for free.

 

[Shail1061]

Re: Reliable Diesel Manza: Unpredictable But Improving TASS (50K Kms Report)

I am one of the fellow owner who is suffering braking issue since a long time, every time i give for the service, they give me bill but no work would have been done.

I am serious now as the vehicle was in service center for 5 days for replacement of brake booster, discs etc related to brakes, bit still the improvement is very less.

The problem is the braking effectiveness is like a lorry, i mean the pedal travels too inside when braked, even for very light braking output. I do not have any other problem in the vehicle other than occasional power loss. TASS is not able to identify the problem, they simply change the parts, but not change the person who takes the decision. This is like i am repeatedly going to the same doctor who does not know what the issue is.

Moral of the story: Fight back( Which needs time and patience) or learn to live with the same issues.

I was in the plan of buying the new storme, but holding back due to my bad experience with my present car.

MODEL: MANZA AURA ABS QUADRAJET

 

[anshuman8]

Re: Reliable Diesel Manza: Unpredictable But Improving TASS (50K Kms Report)

Seems this is one of the bad TASS in Pune. Parts arriving from Mumbai is very lame excuse as majority OEM suppliers for TATA are in and around Pune. And you are in Pune itself. Rest of India - they give excuse parts will arrive from Pune.

 

[manojodungat]

Re: Reliable Diesel Manza: Unpredictable But Improving TASS (50K Kms Report)

Hello Doc Saab,

Hope your Manza is alive, up and running and recovered from all the glitches it had.
BTW, was it of any use contacting person/s concerned at Tata, if at all you did ?

 

[Superbad]

Re: Reliable Diesel Manza: Unpredictable But Improving TASS (50K Kms Report)

@Tornado

Excellent report buddy. I wonder 2 years and 52k kilometers you seems to be squeezing it fully.

I have doubt, how come our member Highway Ranger had those many issues within 20k kilometers and sold the car !!

i think your question has been answered now.

 

[Gurrala74]

Re: Reliable Diesel Manza: Unpredictable But Improving TASS (50K Kms Report)

^^HR car cropped issues with 20k on ODO where as Tornado is on 52K ODO and there were different problems for HR for selling his car even Tornado knows this, but I don't think Tornado will sell his car for these issues

 

[Highway Ranger]

Re: Reliable Diesel Manza: Unpredictable But Improving TASS (50K Kms Report)

OT.

I wonder where Gurralla74 got the figure 20K? Definitely not from my Manza's odo. The issues/breakdown cropped up well after 40k to my knowledge unless, of course, Gurralla74 knows better.

BTW. I don't regret my decision for a change of car.

 

[Gurrala74]

Re: Reliable Diesel Manza: Unpredictable But Improving TASS (50K Kms Report)

^^Hahaha It was not my mistake HR, your thread title say so and I have never put my eyes on to the ODO reading of your car as 40000 in your posts which is my mistake.