Hi all,
I just want to add my experience about our new family member - Tata Hexa XTA 4x2
1) The Harman Infotainment system in XTA is compatible with playing “Gaana” music on the vehicle, even you can play, pause and see the playing music on the infotainment screen, just like playing that from the USB.
2) I have experienced my first niggle with Tata Hexa in the very first week itself. The HVAC system was the culprit. The AC suddenly stops blowing, about 5-10 min after starting the journey. You can hear the blowing sound inside the dashboard, but no air is coming out while AC is on. I have taken it up with the Regional Manager (South India) of Tata Passenger Vehicles department, it was at night 10:00pm & he assured me that some COO will contact me the next day. The very next day the COO contacted me and assured me in rectifying it. Since I was away on a travel, Im planning to give my vehicle for inspection on Monday.
When I enquired about this to one of my friend in Tata Motors, he told me that Tata has identified the problem with the AC pipe or bent or something and this was found only on the manual variant. They are replacing the pipe free of cost at the first service (5k) for all vehicles. But the regional manager was telling me that this was the first complaint regarding AC in Hexa, although he admitted that similar issues are faced by other models.
My friend assured me that it has got nothing to worry as something is getting clogged because of the pipe and once it gets replaced I will be fine. It takes less than an hour or so for them to replace it. Anyways I am keeping my fingers crossed.
Do any other Hexa owner came across the AC issue in their vehicle?
Hi,
The Tata Customer Care people were very prompt.
They took the vehicle from my home.
Vehicle inspected at showroom by some engineer from Tata Motors, in the presence of the service guys (that was what they told me), found the problem as a bent in the AC water drainage pipe, blocking the drainage of water.
Instead the water clogged the AC blower resistor and caused the AC malfunction, as well as draining the water inside the passenger side floor.
They corrected it as well as replaced the AC blower resistor .
They kept me updated about everything. Many people from Tata Motors higher up called me and apologised for the trouble caused to me.
The vehicle was delivered back to me after 2 days - clean and neat. Now no issues. They even called me up and asked whether everything is working OK - every day since last three days, including today. When they sent me back the vehicle they sent a small gift as well as a car perfume along with it.
Telling the truth, I'm fully satisfied with the ASS of Tata Motors. Kudos to all the team.
Now I have a peace of mind - that if something goes wrong in Tata Hexa, there is someone there to listen up.
Anyway the ASS of Tata motors rocks - is what I felt personally.
(NB - I never called the Local service guys at showroom even once. I just called Tata Motors customer service and they did everything - at-least supervised.)
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for passing on the benefits to customers. 
