Re: New Ford Figo Trend (Diesel) | 3rd Service Update | 20,000 Kms: Ownership Review
Hi Everyone,
I own Figo TDCI trend. I had reported the left pulling issue during the first service itself. They were not able to resolve it completely, But the pull was not that quick as it was earlier. I revisited the SC to fix it. According to them, the WB & WA was correct. So SA took a mechanic with me on a test drive and would drive for some metres and would tighten some nut under the left tyre and again drive to test it. We did some 5-8 such rounds and the pulling was not that fast as earlier. Now the pulling was delayed by 10-15 sec. But the steering wheel centre alignment was misplaced. I asked them to fix it and they said, it would reset the pulling issue again. I got frustrated and thought to leave with it.
For the 2nd service, i visited a different SC and reported the left pulling issue along with the steering wheel misalignment. They fixed the steering misalignment but couldn't fix the pulling issue completely. They tried everything from WB, WA, tyre interchange, But no use. I reported the issue to Service Manager. He joined for a for test ride and he had a different theory behind it. He said that's actually a feature- The car pulls to left after 10-15 secs if the steering is left unattended. I was shocked to hear this. I asked him for any official document where this is mentioned and he is still sending it to me.
Another thing is these SC guys are damn rash drivers. While i was seating besides them, the way they were revving up my car was shocking. During a test ride with the service manager, he took a immediate right from a left lane to take a U turn and a pickup Van dashed us from behind as this Service manager didn't even cared to give an indicator. The right side of my bumper got scratched. I had to leave the car for a week for the paint job.
After all this I thought of leaving with the pulling issue, as i think these service center folks are not well trained to understand or solve the issue. Also, while trying to fix this issue they may introduce some bigger issues in my car.
In short, I have experienced the left pull issue in my car. It doesn't pull immediately after leaving the steering, but after 10-15 secs and its not that strong which causes pain in your arms while driving. I have completed 17K on the odo within 1year and has not felt the issue to affect my driving or the uneven worning-out of tyres. But yes the left pulling issue exist.