My BIL has a Micromax phone and it got locked and they could not get it unlocked for almost 6-7 months as the software was not there at service centre, isn't pathetic situation when you buy a new phone and you cannot use it. He wrote to MicroMax so many times and no result. In mean time he purchased a new phone from Samsung.
Recently 3 months back,we called a MicroMax service centre and the phone got unlocked and he charged Rs250.The service center was in Marathalli and it was just a small room. Now phone is unlocked but whenever he uses headphone and after pulling out head phone the phone goes to silent mode. After so much google, we found out to recover it into loud mode. No need to say about camera, Micromax 5MPX camera is worse than Sony/Nokia VGA camera.
Why to launch a product without proper testing? You cannot expect a person to visit non existing service centre. Phone is a kind of lifeline in today's world so it has to be reliable.
Indian manufacture should not only focus on low end product rather focus to build a robust and reliable product then only we can compete with NOKIA/SAMSUNG/SONY etc.
I am using Nokia e72 and HTC Desire for 2- 2.5 years and phone never gave me any problem. HTC phone has a 5 MPX camera which can match with any low end digi cam. Earlier I used Nokia N73 which is still at home and working fine since 2007 Sep.