Took my car for second service and had the reported issues checked, not all of them though. Took the entire day and didn’t come out as the best experience. Please see below –
1. TAK sound from clutch – They opened the whole clutch assembly and checked everything and found nothing. No issue. I was there standing for good 3-4 hours and looked very closely at the entire proceedings. But wait a second. Post putting back everything together, the infamous sound was gone. Magic! Well it’s not completely gone but has gone for good 90%. As much as I was pleasantly surprised, I had a grin looking at the SA’ face because he had declared that noise ‘normal’ and according to him, nothing could have been done about it. Anyways, whatever the goddamn reason is, I just hope it remains that way because should that noise comes back, I’m not wasting my time again because it is one hell of a job making HASS folks hear abnormal noise/sound from your car (more on this later).
2. Didn’t bother getting the thud noise from rear left suspension checked. Couldn’t gather enough courage to go through the painful process of test drives and making them hear the noise. This is one thing with HASS guys. They could use some good quality hearing aid. They definitely seem to be in need of it because they fail to hear some very loud and prominent noise from their customers’ cars. Not sure if they choose to do it. Quite possible…
3. Heavy steering – Again, a “perfect” steering wheel according to them! Tell me why I wasn’t surprised hearing this? I didn’t argue. Didn’t say a word. They couldn’t do anything to make it lighter. Accepted. As a bad dream. Cursed myself raising it. Should have learnt from my mistakes by now..
4. Got the tyre rotation done. The guy at the alignment section refused to align and balance my car’ tyres as they were not per company’ standard size. Didn’t know what to say. Should have said something, now I feel. But alas, too much pain. Got it done from one of the better outside shops. That too, @400 INR. HASS charges 1200 INR for it!
5. Hissing sound while the AC is on – Took me three drives to make them hear it (hearing aid??). Knew that nothing would happen but still tried. They checked AC compressor and ECU settings via monitor and everything was okay. So what causes the noise? Well, they had no clue whatsoever. They kept pushing to make it sound very normal. May be it is normal but the way HASS folks try to shrug off these little things makes me real mad. They first pretend not being able to identify/hear the noise and later when they apparently do, they simply and very conveniently declare them as ‘normal’. Mind you, not just one, but I have been to couple of different HASS and all of them have the similar approach. May be that’s how these guys get trained at the time of joining Hyundai..
6. Didn’t even talk about it – Mild steering vibrations when the engine fan is on. By now, I just wanted to leave that place.
7. Engine oil – Well, they don’t keep semi synthetic. They only have pure synthetic and mineral oil to choose from. Didn’t want to go with pure synthetic this time – chose mineral oil.
Cleaning throttle body is a part of second service which the service guy didn’t do. Since I was standing there for the whole time, I knew it but didn’t talk about it until the car was about to get ready for delivery. I called my SA, informed him and got it done but I was shocked to see such important thing being missed. I wonder how many things they tend to skip while doing their routine job!
At last, the cleaning was done which was just about okay. Not too bad but nothing to boast about either. They broke God idol on the dash, left a lot of dust particle inside the car and had a lot of grease smudges all over the body which I didn’t bother to complain about since I was just too tired to stand there for another half an hour. They tried selling me anti rust coating worth 2000 INR with five years warranty, which initially I was interested in but said no later. Didn’t buy third year’ extended warranty either. Was too pissed with a lot of stuff and couldn’t care less for getting anything extra from them. Gave them average ratings on everything. Wanted to give poor for car cleaning but that would have meant another round of conversation with them which I wasn’t willing to do.!
Overall, not very happy with the way the day went. The only positives I had were –
TAK sound is almost gone
Car was serviced
Whatever the quality of work these guys have, one thing which impresses me, always, is that they are courteous and usually oblige to customers’ requests and demands.
Regards
1. TAK sound from clutch – They opened the whole clutch assembly and checked everything and found nothing. No issue. I was there standing for good 3-4 hours and looked very closely at the entire proceedings. But wait a second. Post putting back everything together, the infamous sound was gone. Magic! Well it’s not completely gone but has gone for good 90%. As much as I was pleasantly surprised, I had a grin looking at the SA’ face because he had declared that noise ‘normal’ and according to him, nothing could have been done about it. Anyways, whatever the goddamn reason is, I just hope it remains that way because should that noise comes back, I’m not wasting my time again because it is one hell of a job making HASS folks hear abnormal noise/sound from your car (more on this later).
2. Didn’t bother getting the thud noise from rear left suspension checked. Couldn’t gather enough courage to go through the painful process of test drives and making them hear the noise. This is one thing with HASS guys. They could use some good quality hearing aid. They definitely seem to be in need of it because they fail to hear some very loud and prominent noise from their customers’ cars. Not sure if they choose to do it. Quite possible…
3. Heavy steering – Again, a “perfect” steering wheel according to them! Tell me why I wasn’t surprised hearing this? I didn’t argue. Didn’t say a word. They couldn’t do anything to make it lighter. Accepted. As a bad dream. Cursed myself raising it. Should have learnt from my mistakes by now..
4. Got the tyre rotation done. The guy at the alignment section refused to align and balance my car’ tyres as they were not per company’ standard size. Didn’t know what to say. Should have said something, now I feel. But alas, too much pain. Got it done from one of the better outside shops. That too, @400 INR. HASS charges 1200 INR for it!
5. Hissing sound while the AC is on – Took me three drives to make them hear it (hearing aid??). Knew that nothing would happen but still tried. They checked AC compressor and ECU settings via monitor and everything was okay. So what causes the noise? Well, they had no clue whatsoever. They kept pushing to make it sound very normal. May be it is normal but the way HASS folks try to shrug off these little things makes me real mad. They first pretend not being able to identify/hear the noise and later when they apparently do, they simply and very conveniently declare them as ‘normal’. Mind you, not just one, but I have been to couple of different HASS and all of them have the similar approach. May be that’s how these guys get trained at the time of joining Hyundai..
6. Didn’t even talk about it – Mild steering vibrations when the engine fan is on. By now, I just wanted to leave that place.
7. Engine oil – Well, they don’t keep semi synthetic. They only have pure synthetic and mineral oil to choose from. Didn’t want to go with pure synthetic this time – chose mineral oil.
Cleaning throttle body is a part of second service which the service guy didn’t do. Since I was standing there for the whole time, I knew it but didn’t talk about it until the car was about to get ready for delivery. I called my SA, informed him and got it done but I was shocked to see such important thing being missed. I wonder how many things they tend to skip while doing their routine job!
At last, the cleaning was done which was just about okay. Not too bad but nothing to boast about either. They broke God idol on the dash, left a lot of dust particle inside the car and had a lot of grease smudges all over the body which I didn’t bother to complain about since I was just too tired to stand there for another half an hour. They tried selling me anti rust coating worth 2000 INR with five years warranty, which initially I was interested in but said no later. Didn’t buy third year’ extended warranty either. Was too pissed with a lot of stuff and couldn’t care less for getting anything extra from them. Gave them average ratings on everything. Wanted to give poor for car cleaning but that would have meant another round of conversation with them which I wasn’t willing to do.!
Overall, not very happy with the way the day went. The only positives I had were –
TAK sound is almost gone
Car was serviced
Whatever the quality of work these guys have, one thing which impresses me, always, is that they are courteous and usually oblige to customers’ requests and demands.
Regards
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. Seems like your car is behaving better in traffic conditions. Hope it remains that way. So the TAK sound is still present or has it been isolated too? Please update. ![[lol]](https://www.theautomotiveindia.com/forums/images/smilies/Laugh.gif "Laugh [lol]")
I got a feedback call yesterday and told them how pathetic their service really is. I'm not taking it any further. Just so sick and tired of them. Will let myself drive it with the sound along with other niggles. Guess that's how I need to live with it till I get rid of this marvel and get myself a better one. ![[cry]](https://www.theautomotiveindia.com/forums/images/smilies/Cry.gif "Cry [cry]")
.![[frustration]](https://www.theautomotiveindia.com/forums/images/smilies/Frustration.gif "Frustration [frustration]")
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