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#91
Re: 9 Months Old Tata Manza – 3,000 Kms Ownership Review
second (5000 km) servicing experience at NAW TASS PUNE
I called up them at 10:30 am, they asked me to come at 11 am, I reached there on time, SA attended me on time , I told him about
1) pre delivery plastic , paint loss issues. also told him that ' brush touch up' was tried at the time of delivery, but was in vain.
2) post sound deadening' window pane noise', loss of rubber shock absorbers on inside of door.
3) mis aligned ' chrome rub rail inserts on rear bumper ' done at the time of accident job.
4) missing rear mudflaps since accident repair job.
SA said , for color loss patch, I need to see workshop delivery manager Mr. jadhao, whose phone was out of reach for half an hr. later on was found talking on mobile in same premises, after half hr mobile talk, he paid attention to me.
Mr. Jadhao asked me to get the 'predelivery color loss repair promise note' xerox ed.
And asked me to call the salesman, showroom and send an email mentioning same to work shop.
I followed his instructions. At 2 pm, no email was sent, I called up GM showroom, he tried to refer me to subordinates. I showed resentment.
Finally , one showroomman Mr. prem (supposed to send email ) told me to talk with Ms. Madhuri (responsible workshop person) , as had talked with her, to get the thing done.
Madhuri said , she has received a call, but color loss issue is not discussed.
I got angry, fired them for wastage of time, and overall attitude towards the custemer.
Then she woke up, after 15 minutes she told me, that they are getting the paint job done, asked me about the location of patch.
After one hr. I called up SA, he said , they have done the ' brush touch up', and result is not satisfactory.
I asked why the hell, brush touch up is done, when it was in vain at the time of delivery?
Then paint shop man (karande) said that there are few scratches near the paint loss patch., and the job will cost Rs 1200, as half of front bumper needs to be painted to repair the color loss patch which will coincidently repair the new scrathes also, why I am making issue of such a small thing?
second (5000 km) servicing experience at NAW TASS PUNE
I called up them at 10:30 am, they asked me to come at 11 am, I reached there on time, SA attended me on time , I told him about
1) pre delivery plastic , paint loss issues. also told him that ' brush touch up' was tried at the time of delivery, but was in vain.
2) post sound deadening' window pane noise', loss of rubber shock absorbers on inside of door.
3) mis aligned ' chrome rub rail inserts on rear bumper ' done at the time of accident job.
4) missing rear mudflaps since accident repair job.
SA said , for color loss patch, I need to see workshop delivery manager Mr. jadhao, whose phone was out of reach for half an hr. later on was found talking on mobile in same premises, after half hr mobile talk, he paid attention to me.
Mr. Jadhao asked me to get the 'predelivery color loss repair promise note' xerox ed.
And asked me to call the salesman, showroom and send an email mentioning same to work shop.
I followed his instructions. At 2 pm, no email was sent, I called up GM showroom, he tried to refer me to subordinates. I showed resentment.
Finally , one showroomman Mr. prem (supposed to send email ) told me to talk with Ms. Madhuri (responsible workshop person) , as had talked with her, to get the thing done.
Madhuri said , she has received a call, but color loss issue is not discussed.
I got angry, fired them for wastage of time, and overall attitude towards the custemer.
Then she woke up, after 15 minutes she told me, that they are getting the paint job done, asked me about the location of patch.
After one hr. I called up SA, he said , they have done the ' brush touch up', and result is not satisfactory.
I asked why the hell, brush touch up is done, when it was in vain at the time of delivery?
Then paint shop man (karande) said that there are few scratches near the paint loss patch., and the job will cost Rs 1200, as half of front bumper needs to be painted to repair the color loss patch which will coincidently repair the new scrathes also, why I am making issue of such a small thing?
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