Tata Aria Pleasure - Living with Pleasure.

[justinsylas]

Hi there,

I have got your PM, so sorry to hear that you are in trouble again with your Aria.

1.) For Tyre and Pulling of the Vehicle: Get your Car Aligned and Tyres should be balanced at a well known and reputed place to check the castor, camber, toe and wheel balancing. If the problem persist than shift to OEM Steel Rims.
In this case they cannot deny warranty as the alloys were used are OEM supplier alloys and they come under warranty and all the alignments and balancing were done at TASS. So kindly check the quality of Alloys too.
One more thing, did your front shock absorbers were replaced under warranty ? If yes than they need to reset the alignment and balancing of the car. Same happened to my car as front shock were upgraded and they forget to do the alignment and balancing thus eated my front two tyres partially, I changed one from outside (due to aftermarket alloy, no warranty).

Note: Yes, uneven wear of tyres might gives you unbalanced ride quality, kindly keep the tyre pressure at 32PSI only.

Now wobbling issue is somewhat gone from my car, lets see when it will crop up. My Car has done 33500 kms and tyres has a lot of thread in it like may be another 33000 kms or so.

Kindly ask for replacement in warranty.

My shocks are not replaced under warranty. More than 10 times they did alignment and balancing. Few times using my cash.

I always keep 32PSI only in my city as most time me, my wife and 2 small kids alone. When i go for long drive with luggage i'll keep 33PSI. If i have more person with luggage for long drive, i used to fill 34PSI.

2.) Rattles in Door: Kindly ask them to adjust the latch and open the door cladding and tight all nuts and bolts.

Rattling is not from door, but inside the door. some metal part continuously knocking between metal walls. Last time also the same kind of rattling from another side.

3.) Driver Seat Rattle: Shoot a video and ask the warranty person to get it replaced under warranty, Quote my example. I have also changed my seat under warranty.

Today i shown this rattling to CRM. I'll force for claim

5.) Clutch: Ask them to bleed the clutch and if the problem persist then ask them to replace the clutch assembly (means pressure plates, bearing etc. under warranty)

The sound is gone now. But its hard now.

6.) Jumping of Vehicle: Don't know what do you mean by this? sorry

Normally it'll happen when the tires thread is not even.
They stopped it. I dont know how they fixed it. They told me tht thy tighten some screws.

7.) Steering: Kindly ask them to open the steering assembly and check for any wear and tear happen due to shaking, check the bushes and all, greese them.

They changed the steering column today. The steering vibration gone out 80%. But with steel rim

9.) Just ask whether PTL bolt (peak torque limiter) is changed in your car or not or whether your car has new PTL or old design PTL. Mine had old PTL and they have changed that.

Kindly explain, this thing is related to which my complaint.

And at present My ARIA has no problems at all, I have gone for a long trip in snow and it performed very well.

Kindly clear few of my doubts. The alignment issue was there from the beginning. They installed new OEM safari alloys at 3000kms. Inner side of both front tires were gone flat at 6000kms. I complained about the alignment issue inbetween and thy check alignment and balancing. At 6000kms they rotate the front tires, but left pulling continues. at 10500kms innerside intact, but the outer side went pure flat (The same inner side before). They interchange front and back tires. Now its 13800kms, tires has no issue, but the left pulling and steering vibration continues. Now the tata peoples and dealership peoples told me that all the issues due to alloys. But i feel tht the reasons are baseless based on the above facts. And they telling that the tires are not claimable as the alloys are not come with the vehicle.

@ justin,
1. Get the alignment checked at tyre centers. The TASS or any service center dont have qualified (enough) people to do that. Also get the balancing done on all 4 wheels. Usually they do it only on the front tyres. AND do this balancing and Alignment every 5000 kms. AND also frequently if you notice this pulling and wobbling thing. If you travel through rough roads, then this will be more frequent. Wheel alignment is a delicate thing. If you crash into a small speedbreaker it will be off.

2. Again BALANCING. If the balancing is not done correctly, then the chances are steering column vibrates at speeds. Try some tyre center for balancing. Try some authorised Bridgestone outlets.

3. Some times faulty alignment can lead to unsettled suspension. But cant be sure about this.

4. Balancing and alignment.

But the workshop people telling that, if i change any settings outside, they are not responsible for outcome issues.

5. If this is coming from outside the cabin, then probably it is due to worn out tie rods.
Check for power steering fluid level, If it has gone down, then check the underbody and steering rack area for oil leaks, if there is a leak then chances are that the steering rack is damaged. If the steering rack is damaged, then change under warranty.

Today they changed the steering column. But the tick...tick sound gone out. But something like multi-coins-bruising-like sound comming. I shown this to CRO.

6. If this noise is only when you start the engine and shut it off, then ignore it. This sound is due to clutch system activation. This engine uses hydraulic clutch activation system. When the engine is off, effectively the system is off. BUt if the sound is persisting then I cant be sure about it.

Its always there. Today they fixed it. I dont know how.

7. Has to be hinges or latch. Get it aligned and tightened. This can be done by local mechs also. ASS guys usually miss on these things as they are minor. Though it is irritating for us.

Its not like tht. some metal part is hitting between 2 body plates. Today they fixed it. but some sound still there.

14. If you keep your mouth shut on these issues, they will certainly take advantage of you. Just bash them for doing such things. Come on, why should they ever fiddle with the seat belt lock mechanism.

They broke it when they fix some other rattling issue in the back.

15. hahaha, your car is haunted man. You need a tantric. Well on a serious note, are you sure there are no rodents in your car.

16. Is it a rattling sound?

Look-a-like lot of metal bars knocking under body.

17. Why dont you do it yourself. Wipers are not covered under warranty. Only wiper motor is. They think promises can keep a customer happy IDIOTS.

This thing is bugy from day one. Thats the reason they gave such promise.

18. Is the rpm itself ids going up and down or is it only the Rpm meter needle. I think you should check your throttle pedal assy. checked.

I can hear the engine noise also going up and down.

19. My guess is that this sound is from the intake. Like a hush is it.

No. some metal part below the engine compartment not tighten properly. that created some odd sound.

20. Check for the power steering fluid level. Steering will get harder if the fluid is low. And a damaged oilseal in the steering rack can lead to reduction in steering fluid.

Steering fluid is normal. i checked it.

21. Change the censors

One time i reproduced in front of workshop people. Its hard.

23. Is the air pressure correct. TATA says 30psi. Ideally 30 or 32 psi should be good enough for any condition. Low pressure in any tyre will lead to boatiness.

32PSI is normal. 34PSI is with full load.

Our regional CRM told me that they will replace both the tyres under warranty as all aria tyres are claimable, if the tyre can't server atleast 30k kms. But now he is changing his voice. He can't change it under warranty as i'm not using the stack wheels. But my dealership gave me OEM safari alloy as a offer pack with the car. I need to fight with them each day.

Tyres are covered under warranty for manufacturing defect only. Uneven wear and tear is not a manufacturing fault. Hence even if CRM has promised or told you any thing its a lie. How do I know this? Well, I am a person who sells 2 wheeler tyres.

But i'm raising the left pulling and steering vibration from 1000kms. They never fix the issues with care. So the tyres went flat in 13500kms. They checked the alignment and balancing more than 10 times. And they add 2 "SIMS" in between shocks and connecting rods. Now they changed the steering column. Something wrong with the system which drive the tires.

My car just crossed only 13,500kms.

It gives me around 17.6kmpl at the speed between 80 to 100km in highways.

Thats one healthy engine man. Then what engine problem you are having? My Grande gives me only 12 on highway at speeds upto 130kmph. And only 14 kmpl between 80-100.

I've given you a few pointers, hope it helps. But without seeing the thing in person cant be sure of any thing.

In the past i faced some serious issue with my engine.

"Suddenly the A/C is cutting off. But the air flow do continue its job with 1/4th the regular speed on fan mode (some times it look alike heater). At the same time my vehicle pulling is nothing as “0”. My vehicle not responding after some speed limit per gear. As 10kms speed for 1st gear, 20kms for 2nd gear and 40kms for 3rd gear. If I try to pull in 3rd gear from 20kms speed limit, it’ll reach to 40kms speed without any pulling issue. But after that speed, the vehicle not even responding above that speed. Not even revving. If I want to move further I need to change the gear and go up. This issue happening when the A/C making issues. The instrument cluster giving NO signal of check-engine, over heat etc. I checked my engine oil and coolant."

But the above said issue was resolved. I faced issues in all parts of my car. I feel the list will grow.

-justin

 

[navnit013]

@justin,

There must be a bug in your ECU. Ask them to update it first. That AC acting up and Engine going dead (almost) are all the indicators of the same. If they have done it and the problem is now solved then OK.

The AC that TATA use now is programmed to switch between internal and external circulation modes depending on the temp and air composition(not sure about this). And also if your AC has 'ECON' mode and it is switched on, then the AC shuts down under load (hard acceleration, hill climbs etc).

AND nothings going to happen if you do the alignment outside. Just try some reputed Bridgestone or MRF franchise. They will do the job perfectly.

 

[tornado78]

Good that some of your issues are resolved.

Regarding the waterflow sound, I guess this is the sound of driving shaft which is present in all Tata Rear wheel driven vehicles. It can be listen in close compound or if you are driving parallel to a wall.


See you can do the Balancing and alignment from outside but do you need to tell TASS people about this, I guess not.

PTL is a bolt which is in somewhere between gear box and engine, its main work is to reduce the torque spikes.

Just ask them and they will tell you whether your car has new design bolt or the older one like in mine. Though I hardly feel the difference of vibration in gear lever after the installation of new bolt.

 

[justinsylas]

@justin,

There must be a bug in your ECU. Ask them to update it first. That AC acting up and Engine going dead (almost) are all the indicators of the same. If they have done it and the problem is now solved then OK.

The AC that TATA use now is programmed to switch between internal and external circulation modes depending on the temp and air composition(not sure about this). And also if your AC has 'ECON' mode and it is switched on, then the AC shuts down under load (hard acceleration, hill climbs etc).

AND nothings going to happen if you do the alignment outside. Just try some reputed Bridgestone or MRF franchise. They will do the job perfectly.

Last time they did ECU update. They told me that they cleared some error logs and rectified something even someting un-noticed by me. Thats a welcome change. But i asked about the shocks update and all which was updated in some other cars, but thy are not willing to listen. Tornado78 also received such updates.

Good that some of your issues are resolved.

Regarding the waterflow sound, I guess this is the sound of driving shaft which is present in all Tata Rear wheel driven vehicles. It can be listen in close compound or if you are driving parallel to a wall.


See you can do the Balancing and alignment from outside but do you need to tell TASS people about this, I guess not.

PTL is a bolt which is in somewhere between gear box and engine, its main work is to reduce the torque spikes.

Just ask them and they will tell you whether your car has new design bolt or the older one like in mine. Though I hardly feel the difference of vibration in gear lever after the installation of new bolt.

I'll ask them to update the shocks and PTL bolt.

And i have another update today. They install my alloys back and did the alignment and balancing, and conduct a test drive. The steering vibration, left pulling are almost gone as same as the yesterday testdrive with the steel rim. So i service GM confirmed that the issue not by the alloys, but due to other mechanical issues. So i might get the tires replaced under warranty.

 

[justinsylas]

Tata peoples and workshop peoples telling that they can't change the tires under warranty.

 

[navnit013]

Tata peoples and workshop peoples telling that they can't change the tires under warranty.

And what about that boatiness. Gone or still present.

Some times an incompetent service staff can ruin the whole experience. Yours looks to me as such a case.

 

[raj_5004]

All's well that ends well. Machines having mechanical parts moving around is bound to have some failures. Of course, the lesser the better, but of the A.S.S. is capable of resolving all the issues on time and with little stress to the owner, then it is fine.

Seems that your car is being taken care of to some extent. I hope all the other issues are resolved ASAP and you start enjoying your beast again. Cheers.

 

[justinsylas]

hi friends,

Now the tata peoples telling as

"The two tyres cost around Rs. 16,500/- and since the tyre wear is abnormal, we will provide you the tyres under goodwill after you pay the amount for the depreciation. At 39% depreciation, the amount that you are liable to pay is around Rs. 6,435 /-

The rest amount of Rs. 10,065 /- will be borne by Tata Motors as a consideration for the wear on your tyres."

Actual wear must be calculated based on the good serving tyre wear than the damaged tyre. right?

Kindly clear my doubts friends.

And what about that boatiness. Gone or still present.

Some times an incompetent service staff can ruin the whole experience. Yours looks to me as such a case.

Some of the issues are created by workshop peoples. Boatiness still there.

All's well that ends well. Machines having mechanical parts moving around is bound to have some failures. Of course, the lesser the better, but of the A.S.S. is capable of resolving all the issues on time and with little stress to the owner, then it is fine.

Seems that your car is being taken care of to some extent. I hope all the other issues are resolved ASAP and you start enjoying your beast again. Cheers.

But the service adviser attitude in not good. Most the time he never accept my complaints are actual complaints. Normally i used to complain in starting stage itself. But they will not attend it till it get worst. So my damages going high.

 

[raj_5004]

But the service adviser attitude in not good. Most the time he never accept my complaints are actual complaints. Normally i used to complain in starting stage itself. But they will not attend it till it get worst. So my damages going high.

It all depends on the A.S.S. If you complain to higher authorities in TATA, hopefully they will put some pressure on your service adviser which will force him to treat you well and resolve all the issues.

 

[justinsylas]

It all depends on the A.S.S. If you complain to higher authorities in TATA, hopefully they will put some pressure on your service adviser which will force him to treat you well and resolve all the issues.

ok.
And what you feel about the tyre depreciation thing, i posted above?

 

[navnit013]

ok.
And what you feel about the tyre depreciation thing, i posted above?

As I told you earlier, I am a tyre dealer.

-First thing, they have accepted to give you new tyres. Thats very much appreciated.

-BUT on a sad note, If they had given you earlier, then you could have got a better value.

-A warranty claim whenever on a tyre, the value is calculated with Kms run. In simple words, They expect the tyres in ARIA to last 35000kms. And you have done 13500 kms (ie 39%), looks valid to me.

 

[tornado78]

Hi There

Good to hear that you are getting the refund of your tyres. Just try to get a copy of the requisition send by TML regarding depreciation of tyres and send a mail on customer service and other people higher in TML to get it verified, and if they verified that, than I would suggest you to go ahead with paying the balance 39% of Amount and have a set of new tyres.

Yes, depreciation is charged on the tyres, if the tyres doesn't have manufacturing defects, in your case it is the fault of you+TML so my advice is to go ahead and get the new tyres .

 

[Gurrala74]

@Justin

That tyre deal is good and thanks to the dealer and TATA for that, you can go ahead with it simply.

 

[justinsylas]

As I told you earlier, I am a tyre dealer.

-First thing, they have accepted to give you new tyres. Thats very much appreciated.

-BUT on a sad note, If they had given you earlier, then you could have got a better value.

-A warranty claim whenever on a tyre, the value is calculated with Kms run. In simple words, They expect the tyres in ARIA to last 35000kms. And you have done 13500 kms (ie 39%), looks valid to me.

Hi There

Good to hear that you are getting the refund of your tyres. Just try to get a copy of the requisition send by TML regarding depreciation of tyres and send a mail on customer service and other people higher in TML to get it verified, and if they verified that, than I would suggest you to go ahead with paying the balance 39% of Amount and have a set of new tyres.

Yes, depreciation is charged on the tyres, if the tyres doesn't have manufacturing defects, in your case it is the fault of you+TML so my advice is to go ahead and get the new tyres .

@Justin

That tyre deal is good and thanks to the dealer and TATA for that, you can go ahead with it simply.

Thanks friends for your valuable points. I accepted the offer sent by "Manager - Customer Support". Actually the tire has no thread in inner side only. outer side is nice. They tried to fix it more than 10 times. Look-a-like now they fixed it. And i warn them that i'll not pay again if the issue is repeating.

And the workshop people and the tata people telling that the alloy has no issue. But both of them not willing to give me in writing. Bcos they want to save their side. But they will take this tool as defense when any new issue come out. So i'm preparing a mail to get official confirmation from both the team regarding the optional additions done by dealership.

 

[Gurrala74]

@Justin

Yes, tyre replacement is good but, who knows that same thing repeat very soon, so they need to accept the culprit for such issue.