@AutoPilot
We are contending with Nexa because they have a good product, not for the experience. If the product was bad or too expensive, the dealerships would have continued to be deserted.
In fact, when I met my RM for the first time, I actually told him that- no point in giving me a premium experience at booking and defeating the purpose in later times.
I really feel this is more to do with inexperience also. Though money is a big factor. After I booked, they offered a Delta on Thursday and I asked them to block it for me. On Saturday they told me there was no Delta available. Then they told me that Zeta was available. After that, I began to demand all communication on email. Even then, they never confirmed that the Zeta was in stock, rather focussed in asking me to surrender my old car asap and make the down-payment. They only confirmed they had the car in stock after I wrote to their seniors. Only then did I make the payment.
When I made the payment, I had gone on 30th November which was a Monday morning. Everyone was either at office or busy with month-end closing, so the dealership was deserted. At that time the RMs had a lot of time for me.
Then at delivery, they had not completed half the tasks and even PDI done from their end was incomplete (HU and aircon not working). They didn't have a list of invoices to be handed over to the me. The documents compiled didn't have the octroi receipt also. There was no checklist for the car from the dealer. No PDI report. Even the regular Maruti sales next door provides this.
Thing is, these guys have been picked up from various non-automobile industries as RM because of their personality. They have no experience selling cars or dealing with customers. Yet they are pushed to bring in as much collection monthly as possible. In fact, the day before I made the down payment, I had several calls from the showroom pushing me to come for the payment to "help them" achieve their targets.
The RM whom I was interacting me was not bad, just a bit careless and very unorganised. In fact, I told him while leaving that he has to plan his delivery activity if he wants to have a hassle free experience working at the dealership
Ameyam
We are contending with Nexa because they have a good product, not for the experience. If the product was bad or too expensive, the dealerships would have continued to be deserted.
In fact, when I met my RM for the first time, I actually told him that- no point in giving me a premium experience at booking and defeating the purpose in later times.
I really feel this is more to do with inexperience also. Though money is a big factor. After I booked, they offered a Delta on Thursday and I asked them to block it for me. On Saturday they told me there was no Delta available. Then they told me that Zeta was available. After that, I began to demand all communication on email. Even then, they never confirmed that the Zeta was in stock, rather focussed in asking me to surrender my old car asap and make the down-payment. They only confirmed they had the car in stock after I wrote to their seniors. Only then did I make the payment.
When I made the payment, I had gone on 30th November which was a Monday morning. Everyone was either at office or busy with month-end closing, so the dealership was deserted. At that time the RMs had a lot of time for me.
Then at delivery, they had not completed half the tasks and even PDI done from their end was incomplete (HU and aircon not working). They didn't have a list of invoices to be handed over to the me. The documents compiled didn't have the octroi receipt also. There was no checklist for the car from the dealer. No PDI report. Even the regular Maruti sales next door provides this.
Thing is, these guys have been picked up from various non-automobile industries as RM because of their personality. They have no experience selling cars or dealing with customers. Yet they are pushed to bring in as much collection monthly as possible. In fact, the day before I made the down payment, I had several calls from the showroom pushing me to come for the payment to "help them" achieve their targets.
The RM whom I was interacting me was not bad, just a bit careless and very unorganised. In fact, I told him while leaving that he has to plan his delivery activity if he wants to have a hassle free experience working at the dealership
Ameyam