The guys dropped off the car this evening. It was an alternator failure in the rectifier part. The workshop manager & maruti territory manager came in for that. Needless to say we gave them an earfull. Even asked them why the Nexa hadnt done a PDI
After all was said i asked him one question- what will happen if i get a fault in a couple of days? He replied dont worry, it wont happen. I told him that was not the answer to my question. I told him if it happens again, they will replace the car, yes or no? He didnt give a reply, just said it wont happen. Asked him if he was confident & he said yes. So i told him i will record accordingly in writing that they will replace the car in case of fault again. Took his email address and will put that email with copy to Maruti complaint department
I dont have the time to go to court & selling a brand new car will just give me a huge depreciation. Am going to hold on till it gives me a new fault. Then will speak to Maruti superiors directly instead of these local guys. Meantime, will record the issue on email to the whole world
Ameyam