The Call Has Come - My Volkswagen Vento


Thread Starter #136
smooth rider

smooth rider

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torque i don't know what and all are covered by the extended warranty, shall confirm with the dealer and let you know. meanwhile completed 8000kms on the odo yesterday. had a fast/rash drive to kannur yesterday as iwas late for attending a function. touched 120kmph at two stretches.
 
#137
mukeshus

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smooth rider said:
torque i don't know what and all are covered by the extended warranty, shall confirm with the dealer and let you know. meanwhile completed 8000kms on the odo yesterday. had a fast/rash drive to kannur yesterday as iwas late for attending a function. touched 120kmph at two stretches.
Click to expand...
Better avoid such rash driving and leave well before.
Function can be attended any time, but safety is important as well.

Drive safe.
 
Thread Starter #139
smooth rider

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i enquired regarding the extended warranty with the dealer who has informed that it covers everything except moving parts that undergoes wear and tear like tyres, clutch disc etc. electricals are covered too. will receive the certificate in a day or two shall fill up the details after that.
 
Thread Starter #140
smooth rider

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completed 9000 kms on the odo. no issues. going great guns. the corporate discount benefit promised by vw yet to materialise. rang up dealer several times who kept on promising me its delivery next week, next week....... finaly yesterday the guy who took up the phone said that the manager who was dealing with it has quit the job and he is the new guy and will ring me back after enquiry with the accounts dept. didn't call me back & i rang him up today. has asked me to call him up on monday by which time he will contact vw and let me know. hey guys i think iam not going to get the promise. i think i will have to write to vw. whom will i have to e mail ?its really unprofessional of the dealer to promise something and not living up to it. it was they themselves who promised it asked me and two of my colleagues to bring the required papers.
 
#141
cooldhaya

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Looks like all VW dealers are screwing the customers one way or the other. My friend who also bought a Vento faced a torrid time with the dealer. BTW great to hear your car is going good , my friend faced some niggles already.
 
Thread Starter #142
smooth rider

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the left rear wheel of my car had been loosing air slowly over two weeks. today had the tyre removed from the alloy. and lo the culprit was found out - a small nail ahd piersed through the tyre by the edge of the tread. the fixed the puncture and has cautioned me that if the leak persists i would need to have a tube put in that tyre.
another development is that the dealer M/s Phoenix cars pvt ltd calicut has taken me for a ride. the corporate benifit that they had entised me is a goner.mates could you give me the email address of the volkwagen honchos whom all i should send my grievance to.has any one on our forum who have purchased volkswagen cars ever received this corporate benefit ?
 
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mukeshus

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@Smooth rider: By any chance do you have the written statement from the sales person on the order form of your car, where in they have entitled you for Corporate Benefit.

If he has accepted it in writing show it to them.
Its really sad the previous guy has left and the benefit was not passed to you.

And why wasn't the corporate bonus not deducted initially before you pay the Onroad price.

Its the right time now to escalate the matter to VW higher ups.
 
#144
A

ashikawa

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smooth rider said:
another development is that the dealer M/s Phoenix cars pvt ltd calicut has taken me for a ride. the corporate benifit that they had entised me is a goner.mates could you give me the email address of the volkwagen honchos whom all i should send my grievance to.has any one on our forum who have purchased volkswagen cars ever received this corporate benefit ?
Click to expand...
There are two ways of giving this corporate discount which varies across variants and models. In Mumbai my dealer deducted it from price itself but in Pune they first claim it from VW and then pass it to customer through a cheque later.

Now come to your point. You must have a sales contract signed by you and the dealer.( Printed in blue ink on white paper, standard format across dealers) and corporate discount will be mentioned there.

Now what you do is post your complaint on VW facebook fan page feedback tab@ Volkswagen India - Feedback | Facebook

with following details 1. VIN number of your vehicle 2. name and place of the dealer 3. Your problem. 4. Your mobile and email

You can also register your grivance on email id customer.care@volkswagen.co.in and also by giving your feedback here Contact us < Welcome to Volkswagen India

VW is earning a bad name due to these moron dealers.Rest assured, your problem will be solved soon.
 
Thread Starter #145
smooth rider

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thanks a lot ashikawa.the last e mail id ( welcome to volkswagen india - contact ) i had tried. no response. shall try the other two.
 
Thread Starter #147
smooth rider

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no response till date regarding the corporate discount from vw. meanwhile completed 10k kms on the odo[:D] no issues with the car.plan to take my baby for wheel alignment to kannur on tuesday. the potholes have been filled up and some repairs done, she has been brought back to my house from my friends house where she used to be parked for the last 3 months.[clap]
 
Thread Starter #148
smooth rider

smooth rider

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did wheel alignment, wheel balancing, tyre rotation & removed the tyres from the rims and turned them around for rs700/. while it was being done i visited overdrive an accessory shop in kannur and enquired regarding gps. map my india was available there. the chap quoted a price of 7900/ and was willing to sell it for 7600/. is it worth it ? is map my india the best? are there areas in india where it may not function ? what is the cost of yearly upgradation of data thats needed ?
 
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#149
350Z

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smooth rider said:
map my india was available there. the chap quoted a price of 7900/ and was willing to sell it for 7600/. is it worth it ? is map my india the best? are there areas in india where it may not function ? what is the cost of yearly upgradation of data thats needed ?
Click to expand...
Many members of our forum are using Map My India. You should post the query and check out in this thread: http://www.theautomotiveindia.com/f...arts/5148-gps-navigation-system-your-car.html

Drive Safe,
350Z
 
Thread Starter #150
smooth rider

smooth rider

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surprise! surprise !
last friday got a call from dealer telling me that my corporate discount has materialised and to what address the cheque is to be mailed. incidentaly i was at calicut when i got the call. i received the cheque for rs 16k personaly from them. they also apologised for the delay. meanwhile completed 11k kms. planning to have my first service next thursday as iam planning a long trip from 23/12/11.
 
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