^Yes,that's so true.But looking at the heavy kick at the back which the market has given them,you kind of expect them to concentrate more on quality,IMO!
Tata Storme vs Mahindra XUV5OO - Which One To Choose?
- Thread Starter Gurrala74
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I expected this thread not to be very active but now post ban, I see it is still there !!![[clap]](https://www.theautomotiveindia.com/forums/images/smilies/Clap.gif "Clap [clap]")
Coming to my experience, the Pune based XUV W6 is giving braking probs. It is like there is are just 2 options - No brake or Full brake. ![[anger]](https://www.theautomotiveindia.com/forums/images/smilies/Anger.gif "Anger [anger]")
Gradual braking is difficult. As it is not highly used nowadays, no one is bothering about it. Other problem is shifting into 2nd gear is very hard. Infact, this gear & brake prob is what has made people not use at all these days. I asked the chauffy to take XUV to service centre but he replied as use is very less, my uncle said check it in next servicing only.![[confused]](https://www.theautomotiveindia.com/forums/images/smilies/Confused.gif "Confused [confused]")
Coming to my experience, the Pune based XUV W6 is giving braking probs. It is like there is are just 2 options - No brake or Full brake. Gradual braking is difficult. As it is not highly used nowadays, no one is bothering about it. Other problem is shifting into 2nd gear is very hard. Infact, this gear & brake prob is what has made people not use at all these days. I asked the chauffy to take XUV to service centre but he replied as use is very less, my uncle said check it in next servicing only.
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ok guys it's confirmed that "CUT" sound in Storme while turning the steering left on uneven surface is a niggle/defect (not major though). Since i found this noise in my Storme so i sent an email to Area service manager of TML and got a phone call from them. In my email i gave a reference of TAI and told them that at least four people has reported this issue, so the ASM told me that they have heard this from some other owners as well and are changing the culprit part, moreover this issue is not present in all Storme but they have asked the dealers to add this issue in their checklist and check every Storme which come for service. As of now for my Storme the ASM confirmed that Concorde delhi has this part and tomorrow or day after tomorrow people from Concorde will pick my Storme and will change the part.
Well, now I have another fear. If this bolt that TML is replacing, and by replacements the noise is going off. does that mean that bolts are wearing off faster than necessary? Do we need to keep on replacing this specific bolt say after every 5k KM, like we need to change tyres?
Is this design issue?
Is this design issue?
I wanted to share a niggle a fellow XUV owner and a friend faced in his XUV -
Few days back, his XUV showed 4 malufinction lights all at one time - HHC, HDC, ABS and ESP. He sent the car to the A.S.S. and they claimed that it was a case of rats chewing some wire (wheel speed sensor). They also said that it would not be covered under warranty and charged him Rs. 3358/-
He did pay the amount and got the car back him. But when he inspected the said problematic wires, it did not look like a rat bite. Instead, it looked like the wires were rubbing against something and gradually sheared. He lifted the car on a jack and eventually (after some cool investigation) found out that the wires came out of a clip (maybe the A.S.S. guys removed it during servicing and forgot to put it back) and all this while was rubbing against the tyre and thus gave up. So now, this is a clear case of a mistake by the A.S.S. and hence it has to be covered under warranty.
On 30th June 2013, he wrote a mail to the Customer care manager with the pictures as evidence. The pictures clearly showed that the wires have been sheared off and not bitten by rats as the A.S.S claimed. On 2nd July 2013, he got a call from the A.S.S. as well as from M&M. The A.S.S. were still of the opinion that the wire cannot rub against anything. They however picked up the damaged wires for inspection from the owner's house. On 3rd July 2013, my friend got a call from M&M's customer care manager saying that his analysis on the matter was correct and that he has taken up the case of malpractice against the dealer. He also promised that he would look into which particular mechanic did the job, what was reported from the shop floor and other details about the charges made.
Within 30 minutes of this call, the GM of the said A.S.S. called him and said that the incident happened because of some "mis-communication"!!! The next morning at 9am, a guy from the A.S.S. visited my friend's place and refunded him the entire amount he had paid for the job.
Final words said by my friend - "Extremely happy with the support provided by the customer-care-manager!"
This is the reason I always stress on customer care more than issues or niggles. A sour experience was turned into a positive one by the customer care of M&M.
Here, we can always crib about why the incident happened in the first place... why the A.S.S. was careless to leave a wire like that... why did the A.S.S. try to fleece the customer and so on. But at the end of the day, in my opinion, M&M more than made up for it by giving him a prompt service and refunding his money within 4 days flat. Mistakes happen... it about how they are rectified that matters. It is very rare for a company to owe up to their mistakes and offer a full refund in such a short time. Kudos to the customer care team at M&M.
Few days back, his XUV showed 4 malufinction lights all at one time - HHC, HDC, ABS and ESP. He sent the car to the A.S.S. and they claimed that it was a case of rats chewing some wire (wheel speed sensor). They also said that it would not be covered under warranty and charged him Rs. 3358/-
He did pay the amount and got the car back him. But when he inspected the said problematic wires, it did not look like a rat bite. Instead, it looked like the wires were rubbing against something and gradually sheared. He lifted the car on a jack and eventually (after some cool investigation) found out that the wires came out of a clip (maybe the A.S.S. guys removed it during servicing and forgot to put it back) and all this while was rubbing against the tyre and thus gave up. So now, this is a clear case of a mistake by the A.S.S. and hence it has to be covered under warranty.
On 30th June 2013, he wrote a mail to the Customer care manager with the pictures as evidence. The pictures clearly showed that the wires have been sheared off and not bitten by rats as the A.S.S claimed. On 2nd July 2013, he got a call from the A.S.S. as well as from M&M. The A.S.S. were still of the opinion that the wire cannot rub against anything. They however picked up the damaged wires for inspection from the owner's house. On 3rd July 2013, my friend got a call from M&M's customer care manager saying that his analysis on the matter was correct and that he has taken up the case of malpractice against the dealer. He also promised that he would look into which particular mechanic did the job, what was reported from the shop floor and other details about the charges made.
Within 30 minutes of this call, the GM of the said A.S.S. called him and said that the incident happened because of some "mis-communication"!!! The next morning at 9am, a guy from the A.S.S. visited my friend's place and refunded him the entire amount he had paid for the job.
Final words said by my friend - "Extremely happy with the support provided by the customer-care-manager!"
This is the reason I always stress on customer care more than issues or niggles. A sour experience was turned into a positive one by the customer care of M&M.
Here, we can always crib about why the incident happened in the first place... why the A.S.S. was careless to leave a wire like that... why did the A.S.S. try to fleece the customer and so on. But at the end of the day, in my opinion, M&M more than made up for it by giving him a prompt service and refunding his money within 4 days flat. Mistakes happen... it about how they are rectified that matters. It is very rare for a company to owe up to their mistakes and offer a full refund in such a short time. Kudos to the customer care team at M&M.
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+100 to that Raj.
Any Car at the end of the day is a Machine and there are parts or functions which may go Kaput.
What matters most is whether the A.S.S is taking care of that or not. If they are customers won't have any problem (Personal opinion).
In this case everything was good on the support provided and KUDOS to Mahindra. BUT somewhere there was a mistake as well from the A.S.S. So Mahindra should work on this so that these things shouldn't happen again.
Any Car at the end of the day is a Machine and there are parts or functions which may go Kaput.
What matters most is whether the A.S.S is taking care of that or not. If they are customers won't have any problem (Personal opinion).
In this case everything was good on the support provided and KUDOS to Mahindra. BUT somewhere there was a mistake as well from the A.S.S. So Mahindra should work on this so that these things shouldn't happen again.
A study ‘Assessment of Quality of Automobile Services’ was conducted by VOICE Society with support from Union Ministry of Consumer Affairs, Government of India, under ‘JAGO GRAHAK JAGO’ campaign. Mahindra ranked 2nd in India in ‘Overall Satisfaction Shown by Consumers’ and number 1 in recommending the service station to family/friends after the 3rd free service. 100% respondents said they got response from the company whenever contacted.
Source: Consumer Voice magazine - Volume XIV, Issue V
For more details log on to - Consumer Voice-Online Magazine, Comparative Product Testing, Consumer Rights,Complaint Management System and subscribe to May 2013 issue for details
P.S.: This survey is about the quality of the A.S.S., not the vehicle per se. As I have mentioned in the earlier surveys, I have no information about the authenticity of this survey too. Its upto you people to believe it or ignore it!
This however does match up to our TAI's own XUV satisfaction survey where all of the owners (who voted) have rated as being satisfied with their XUV.
Source: Consumer Voice magazine - Volume XIV, Issue V
For more details log on to - Consumer Voice-Online Magazine, Comparative Product Testing, Consumer Rights,Complaint Management System and subscribe to May 2013 issue for details
P.S.: This survey is about the quality of the A.S.S., not the vehicle per se. As I have mentioned in the earlier surveys, I have no information about the authenticity of this survey too. Its upto you people to believe it or ignore it!
This however does match up to our TAI's own XUV satisfaction survey where all of the owners (who voted) have rated as being satisfied with their XUV.
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One important problem with TASS is that the SA avoids penning down all the problem s mentioned by the car owner especially if they are not solvable on the same day , but he promises to look in to the matter personally.Also they try to take signature on the' work completed satisfactorily' part of the job card even before touching the car .
This makes TML efforts to improve the ASS using feedback investigation method as SA escapes saying that the owner didn't reported a pirticular problem since job card made till the owner signed on the satisfaction part of it![[clown]](https://www.theautomotiveindia.com/forums/images/smilies/Clown.gif "Clown [clown]")
In case of my neighbor's XUV , I have seen M & M ASS penning down all the problems without hesitation and they don't take the satisfaction signature till the issue is solved.
This makes TML efforts to improve the ASS using feedback investigation method as SA escapes saying that the owner didn't reported a pirticular problem since job card made till the owner signed on the satisfaction part of it
In case of my neighbor's XUV , I have seen M & M ASS penning down all the problems without hesitation and they don't take the satisfaction signature till the issue is solved.
I can definitely believe that since i have never had a bad experience at M&M. I hope this saga continues ![[:)]](https://www.theautomotiveindia.com/forums/images/smilies/Smile.gif "Smile [:)]")
One of my cousin had to visit TASS three times in a week just to get his wiper blades changed.
First Time: They didn't had the blades.
Second Time: They said the blades are not matching![[shock]](https://www.theautomotiveindia.com/forums/images/smilies/Shock.gif "Shock [shock]")
Third Time: Finally got the wiper blades changed and guess what they took 25 mins to do that![[frustration]](https://www.theautomotiveindia.com/forums/images/smilies/Frustration.gif "Frustration [frustration]")
. I asked him why so long he said he has no idea.
One of my cousin had to visit TASS three times in a week just to get his wiper blades changed.
First Time: They didn't had the blades.
Second Time: They said the blades are not matching
Third Time: Finally got the wiper blades changed and guess what they took 25 mins to do that
. I asked him why so long he said he has no idea.
Finally got the wiper blades changed and guess what they took 25 mins to do that . I asked him why so long he said he has no idea.
. I asked him why so long he said he has no idea.
Yes to deal with TASS, you need to raise your voice many times and see your job happening in minutes.
wait a minute, Ok I get the point being raised. BUT why do you want to visit a ASS to change a wiper blade.
If you enter a service center, they will have to issue a job order, then find a ramp/ job area. And then get the technician to do the job. Then the car is released. Then the billing is done. SO it is going to take time. All this will depend on number of vehicles being serviced at that time/day.
Wiper is one of the simplest thing you can change. Just visit any retailer, and change it right there. You will save time and money.
If you enter a service center, they will have to issue a job order, then find a ramp/ job area. And then get the technician to do the job. Then the car is released. Then the billing is done. SO it is going to take time. All this will depend on number of vehicles being serviced at that time/day.
Wiper is one of the simplest thing you can change. Just visit any retailer, and change it right there. You will save time and money.
Yep but that is something we guys as an Auto enthusiast would love to do but remember every customer out there won't do that hence they prefer going to the dealership. If someone is paying more than 10L for a vehicle they would definitely go to the dealership rather than going to a retailer.
And how many people you think would know how to change a wiper?
And how many people you think would know how to change a wiper
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