Tata Motors: The Story Of Epic Journey

[Godfather]

Re: The Story of Tata's Epic Journey from Trucks to Aria

Guys, posting after a long time.

Seems this is not the best time for the entire Tata Group. Need to discuss something important with you people. Need to get some answers.

What Cyrus Mistry done to TML ? Has he done anything exceptional for the turn around of the company ? New products Zest/Bolt/Tiago were designed and developed completely under his tenure ?

If I'm not wrong key factors for today's focus shift in Tata Motors is due to Pratap Bose, Tim Leverton and Late Karl Slym, all were appointed during Ratan Tata's tenure. Mayank Pareek came under Mistry's tenure. If Tata Motors had achieved standalone profits, it is due to improved market conditions in the CV segment and a new PV product line up. I do remember articles saying Mistry's actions on vendors and QC activities within TML which is great. But tell me whether Mistry has done something exceptional in TML turn around. These developments were in the pipeline before Mistry's arrival and should continue even after he is out of TML.

Just trying to find answers after seeing some tweets and reports bashing Ratan Tata and giving full credit to Mistry for TML's current position. I may be wrong. Please correct me with your comments here

I think both Ratan Tata & Mistry needs to be credited for the way TML has grown in the past years. We all know how TML slumped from #3 position in PV segment to #6 and the efforts the management team has done to revive the fortunes.

You are right, Karl, Tim & Pratap joined when Ratan Tata was the chairman. We should also understand that since Karl's unfortunate demise, it was Mistry who was heading the TML ship and personally i feel that he did a good job and only recently Guenter Butschek took over the mantle. But i will not say that it is Mistry who is responsible for the current success but at the same time you cannot erase his name from the records.

 

[ccprakash]

Re: Tata Motors To Introduce Aria-Based Hexa MUV (Codenamed Eagle)

Met with with an accident with my new Zest on Sunday. Toed it to National Autowheels ASC in Hadapsar, Pune

Reason of accident : Hit a dog at 80kmph

Damage caused : Coolant leakage and bumper damage at first observation

Claim registered by ASC : Rs 89000

Claim Approved : Not yet ( No proper follow ups from the ASC guys to the insurance company )

Customer Experience : Very poor. I was at ASC and was treated same a cab driver or any other commercial vehicle driver ( no offences here but it just my feeling ). From last 2 days I am regularly calling the Service Advisor and taking the updates and dont see any initiatives from there end. TATA may be coming with the good products in market but they are really lagging in the ASC part. I would suggest all the prospective buyers of Hexa to check with the ASC available at there respective showrooms before taking the decision.

Even i was a satisfied customer with TATA. I had Nano earlier, i never faced any issues with tata service during that tenure.

 

[konkantrip]

Re: Tata Motors To Introduce Aria-Based Hexa MUV (Codenamed Eagle)

Even i was a satisfied customer with TATA. I had Nano earlier, i never faced any issues with tata service during that tenure.

Even same was the case with me till the first regular servicing was done. But this was something which I never expected. I have given them the vehicle to repair on Monday till today the insurance person has not yet inspected to the vehicle to approve the claim. As per the service person once the claim is approved it will take more 10 working day to repair the vehicle. Also I havent seen any pro activeness from the ASC end regarding the status of the work.

 

[kasscon]

Re: Tata Motors To Introduce Aria-Based Hexa MUV (Codenamed Eagle)

Even same was the case with me till the first regular servicing was done. But this was something which I never expected. I have given them the vehicle to repair on Monday till today the insurance person has not yet inspected to the vehicle to approve the claim. As per the service person once the claim is approved it will take more 10 working day to repair the vehicle. Also I havent seen any pro activeness from the ASC end regarding the status of the work.

The claim approval is related to the insurance company and in this case not much can be done by the ASC, I would say in these situations your PR skills play a major role not the eager talks with ASC, I suggest you to take the number of the insurance supervisor and talk to him directly to expedite the process

And what is the repair work required which will take 10 days to accomplish is the big question. Please share the details.

 

[konkantrip]

Re: Tata Motors To Introduce Aria-Based Hexa MUV (Codenamed Eagle)

The claim approval is related to the insurance company and in this case not much can be done by the ASC, I would say in these situations your PR skills play a major role not the eager talks with ASC, I suggest you to take the number of the insurance supervisor and talk to him directly to expedite the process

And what is the repair work required which will take 10 days to accomplish is the big question. Please share the details.

Thanks for the details I will try to get the Insurance supervisor number from the ASC and follow him personally as well. Regarding the damage the ASC has put a claim of Rs 89000. They havent given me anything in Black & White till now. I will upload as the details as soon as receive the copy of the same.

 

[kasscon]

Re: Tata Motors To Introduce Aria-Based Hexa MUV (Codenamed Eagle)

Thanks for the details I will try to get the Insurance supervisor number from the ASC and follow him personally as well. Regarding the damage the ASC has put a claim of Rs 89000. They havent given me anything in Black & White till now. I will upload as the details as soon as receive the copy of the same.

Ask for the proposal which they have submitted to the Insurance for the claim and check how much is the actual repair required.

Generally they do settings with supervisors and make big claims. be proactive on this thing

 

[Vishwas]

Re: The Story of Tata's Epic Journey from Trucks to Aria

Note: Posts Moved.

 

[KoroLP]

Re: The Story of Tata's Epic Journey from Trucks to Aria

GNCAP Crash Test - TATA ZEST Achieves A 4 Star Result In India (dual airbags version)

As part of the #SaferCarsforIndia campaign, Global NCAP tested two versions of the Tata Zest.

The standard non-airbag version resulted in a disappointing zero star score for adult occupant protection and one star for child occupant protection. As has been the case with other manufacturers, Global NCAP offered Tata the opportunity to test another version of the Zest with more safety features. Accepting the opportunity, Tata introduced a structural improvement to the entire Zest range while Global NCAP tested the new version with optional airbags.

The Zest with two airbags and two pretensioners showed very substantial improvements and, together with the seat belt reminder in the driver seat, the Zest achieved an impressive four star score in adult occupant protection. Tata also selected other child restraint systems for the airbag version, improving the rear seat child occupant protection to 2 stars.

Tata have announced that the improvements made to the structure will be brought to the entire vehicle range, for both airbag and non-airbag versions.
David Ward, Secretary General of Global NCAP said:

“Tata has shown how they can dramatically improve the safety of the Zest. It is encouraging to see a major Indian brand improving the safety of their models. We strongly encourage Indian consumers to opt for the much safer four star rated option. We also urge Tata to consider making the two airbag version of the Zest their basic model.”

Rohit Baluja, President of the Institute of Road Traffic Education said:

“Moving the Zest from zero to four stars is a significant achievement, and we are very happy that changes they have made to the vehicle structure will be adopted on all versions of the vehicle.

“The concept of Star rating should not be limited to compliance, but should be taken as the challenge of producing a safe vehicle which would have the ability of supporting the avoidance of a crash and, on the other side, limiting the injury to vehicle occupants and that of people outside the vehicle in case of a crash.

“This challenge demonstrated by Tata Motors would set yet another example in Indian automobile industry, and would ultimately lead to a consumer awakening towards choosing safer vehicles.”

 

[vikyjoshi]

Re: The Story of Tata's Epic Journey from Trucks to Aria

GNCAP Crash Test - TATA ZEST Achieves A 4 Star Result In India (dual airbags version)

So this news confirms that indeed Tata build safer cars. So the crash test facility built by Tata is indeed working and they are testing thier cars in facility and giving out great products.

 

[jagrover]

Re: The Story of Tata's Epic Journey from Trucks to Aria

Zest XE and Bolt XM gaining foot hold in the taxi market. Started seeing them frequently in yellow boards. Hope overall sales numbers will increase. Already we saw a surge in Zest sales last month. I'm happy. Even Aspire's major sales is from Taxi market..!!

 

[vikyjoshi]

Re: The Story of Tata's Epic Journey from Trucks to Aria

Tata motors had set their sales target for 2017-18 and had planed to be in the top3 pv makers in the country however, come Nov 2016, they are now 3rd placed behind Hyundai ahead of Toyota, Mahindra, and Honda.

Though it will be for short term, they will surely be able to sustain the momentum thru next year with Hexa, Kite and Nexon in the wings.

 

[vikyjoshi]

Re: The Story of Tata's Epic Journey from Trucks to Aria

Maruti's Gypsy on its way out; Tata Safari to be new Army vehicle

The Army will replace its iconic Maruti Gypsy fleet with a new range of SUVs, having selected the Tata Safari Storme for an initial order of close to 3,200 vehicles, which could increase 10-fold in the coming years.

The army has over 30,000 Maruti Gypsy vehicles in service and will progressively replace them starting next year. “The initial order is for 3,198 new SUVs but the total number is likely to go much beyond that. The army prefers a single model across its units and formations as it is easier on logistics,” an official involved in the process told ET.

Source:Maruti's Gypsy on its way out; Tata Safari to be new Army vehicle - The Economic Times

 

[Akash1886]

Re: The Story of Tata's Epic Journey from Trucks to Aria

Tata Motors: The Year our Customer Service Excellence made us the most improved brand
Company to further expand 200 more service touch points in 2017​

New Delhi, December 29, 2016: If there is one thing that has underscored Tata Motors’ performance this year, it is the company’s relentless pursuit of customer-centricity that has borne fruit. Enhanced customer experience and consistent quality of service has led to enjoyable ownership experiences across India. Maintaining a strong after sales service momentum, the company jumped a whopping 39 points from its 2015 rating, and scored the second highest score of 888 in the J.D. Power 2016 Syndicate India Customer Service Index Study and registering itself as the most improved brand this year.

Commenting on the company’s focus on customer service, Dinesh Bhasin, Head- Customer Support, Passenger Vehicle Business Unit, Tata Motors, said, “Enriched purchase experience and consistent quality of service are key pillars of Tata Motors’ customer-centric strategy. The introduction of new service programmes like ‘Speed-O-Service’, pick-up and drop, along with an increased usage of technology like Service App, V-Tabs and body-repair estimation tool- Audatex, has enabled increased service levels with delivery of vehicles within 90 minutes. All these efforts have resulted in a good performance in the J.D. Power 2016 Syndicate India Customer Service Index Study. We have regained our No 1 rank in the southern region. Through consistent service initiatives, we reaffirm our commitment to provide the best after sales services along with a value-added ownership experience.”

Tata Motors has a strong countrywide presence catering customers across 527 workshops in 281 cities backed by consistent quality of service. By bringing the brand closer to its customers, Tata Motors has created new benchmarks in customer service that plays a key role in the car buying decision. Having rolled out three mega service camps in the year 2016, Tata Motors hosted 361,425 customers; an increase by 19,591 numbers over last year. With a significant jump of 13% over last year, the Lost Customer Recovery during Mega Camps number stood at 60,228 compared to 53,255 last year. Customers have recognised the efforts and are witnessing the change at touch points in the manner in which the brand engages itself. During the year, the company added four training centres, one each in Kolkata, Lucknow, Chandigarh and Coimbatore to improve the service quality, upgrade the skills of the technical staff.

Additionally, through Crack Team Identification, the company has strived to reduce the number of customer complaints despite an increase in vehicle inflow. The efforts have resulted in quick and speedy resolutions, reducing complaint closure cycle time from 72 to 48 hours. These initiatives are a testament to Tata Motors’ focused efforts towards achieving its vision of being among the top 3 in the domestic passenger vehicle market till FY19.

Delving into digitization, the company introduced Tata Motors Service Application (TMSA) to help customers improve the overall service experience, making it quicker and more efficient at service centres by eliminating the process of physical filing of service details. In addition, the company also introduced Tata Motors Service Connect – a customer friendly app to help them engage with the company and keep track of all aftermarket needs corresponding to the vehicles owned by him. Reinforcing the company’s image as a customer-centric brand, this innovative digital service platform drew over 40,000 downloads with improved ratings in the Play Store since its launch in April.

Going forward, the business unit will expand 200 more touch points in 2017, with an aim to triple the number to 1500 dealerships in the next five years across the country.

However, this is just the tip of the iceberg in the company’s overall transformation journey. In its quest to provide contemporary and enhanced after sales experience, Tata Motors will continue to create opportunities for customers to experience the best-in-class service experiences.

Regards

Akash

 

[Akash1886]

Tata Motors sales at 40,944 in December 2016; growth of 2%​

According to Mayank Pareek, President, Passenger Vehicle Business, Tata Motors, “We continued our growth momentum in December on the back of robust sales, led by positive response for the Tata Tiago. This has resulted in planned stock reduction in the network. We also saw good traction on retail sales towards the end of the month. The new year holds tremendous opportunity for further growth as we enhance our product line-up with a slew of new models.”

Key Highlights:

Passenger vehicle segment grew by 35%, due to continued positive response for the Tata Tiago

Exports continued to grow at 12% in December 2016, on account of strong demand for Tata Motors’ commercial vehicles.

Bus segment witnessed a growth of 59%, over last year, driven particularly by Government/STU, Intercity, Staff application segments.

In M&HCVs, Construction vehicles grew by 22% Y-O-Y

Mumbai, January 02, 2017: Tata Motors passenger and commercial vehicle total sales (including exports) in December 2016 were at 40,944 vehicles, 2% growth over 39,973 vehicles sold in December 2015. The company’s domestic sales of Tata commercial and passenger vehicles for December 2016 was at 35,825 nos., a growth of 1%, over December 2015. Cumulative sales (including exports) of the company for the fiscal was at 391,493 nos., higher by 7% over 364,939 vehicles, sold last year.

Domestic - Passenger Vehicles

In December 2016, Tata Motors passenger vehicles, in the domestic market, recorded sales at 10,827 nos., with a growth of 35%, over December 2015. The passenger car sales continued its growth momentum at 40%, due to strong demand for the Tata Tiago, with sales showing an increasing trend.

Cumulative sales growth of all passenger vehicles in the domestic market, this fiscal, were 112,539 nos., a growth of 17%, compared to 95,979 nos., in last fiscal.

Domestic - Commercial Vehicles

The overall commercial vehicles sales in December 2016, in the domestic market were at 24,998 nos., lower by 9% over December 2015. Market continues to remain under pressure due to the impact of demonetization, which was felt across segments, particularly in the long haul cargo segment.

However, the construct segment continued to grow strongly by 22% due to increase in road construction as contractors have started on ground execution of projects, the coal & iron ore mining segment is also gaining momentum. Bus sales grew by 59%, over last year. Cumulative sales of commercial vehicles in the domestic market for the fiscal were at 230,407 nos. higher by 1% over last year.

Exports

The company’s sales from exports was at 5,119 nos. in December 2016, a growth of 12% compared to 4,557 vehicles sold in December 2015. The cumulative sales from exports for the fiscal was at 48,547 nos., higher by 19%, over 40,900 nos., sold last year.

Regards

Akash

 

[Akash1886]

Friends,

Update

Tata Motors Group global wholesales at 95,081 in December 2016​

Mumbai, January 10, 2017: The Tata Motors Group global wholesales in December 2016, including Jaguar Land Rover, were at 95,081 nos., higher by 4%, over December 2015. Cumulative wholesales for the fiscal were 8,22,807 nos., higher by 9%, over FY15-16.

Global wholesales of all Tata Motors’ commercial vehicles and Tata Daewoo range in December 2016 were 30,879 nos., lower by 5%, compared to December 2015. Cumulative commercial vehicles wholesales for the fiscal were 2,84,681 nos. higher by 4%, over FY15-16.

Global wholesales of all passenger vehicles in December 2016 were at 64,202 nos., higher by 8%, compared to December 2015. Cumulative passenger vehicle wholesales for the fiscal were 5,38,126 vehicles, higher by 6%, over FY15-16.

Global wholesales for Jaguar Land Rover were 53,063 vehicles (*Contains CJLR volume of 8,184 for the month of Dec’16) Jaguar wholesales for the month were 15,879 vehicles, and cumulative wholesales were 1,26,661 vehicles, while Land Rover wholesales for the month were 37,184 vehicles, while its cumulative wholesales no. were 2,95,633 vehicles. Cumulative wholesales for Jaguar Land Rover for the fiscal were 4,22,294 vehicles.

Regards

Akash