Re: Tata Motors new customer support initiatives
This is what I need from them.. Customers are the king. They must consider the customers. Hope all goes well for Tata Motors.![Smile [:)] [:)]](https://www.theautomotiveindia.com/forums/images/smilies/Smile.gif)
Tata Motors new customer support initiatives
As per deccanherald.com, Tata Motors Commercial Vehicles Business Unit (CVBU) has announced a slew of initiatives, further extending and strengthening the reach of its customer service. Among the new initiatives is availability of a Tata authorised service workshop (TASS) in a radius of 30 km across the country by 2015
The various customer care initiatives include:
As per deccanherald.com, Tata Motors Commercial Vehicles Business Unit (CVBU) has announced a slew of initiatives, further extending and strengthening the reach of its customer service. Among the new initiatives is availability of a Tata authorised service workshop (TASS) in a radius of 30 km across the country by 2015
The various customer care initiatives include:
- Customer Assistance Centre (CAC): It is a nodal point receiving feedback through various access mechanisms and coordinating 24x7 assistance on any sales/ service/ product issues and spares parts availability to all customers across India.
- Annual Maintenance Contract (AMC): Annual Maintenance Contract (AMC) is offered for complete preventive & scheduled maintenance and breakdown repairs of driveline at predetermined prices for a period covering desired kilometres/hours.
... - Service Training: There are five service training centres imparting advanced product & maintenance knowledge to mechanics, technicians, customers, fleet operators and institutional customers. Besides, on-site field training is also imparted.
![Smile [:)] [:)]](https://www.theautomotiveindia.com/forums/images/smilies/Smile.gif)
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