Re: Tata Motors new customer support initiatives
This is what I need from them.. Customers are the king. They must consider the customers. Hope all goes well for Tata Motors.
Tata Motors new customer support initiatives
As per deccanherald.com, Tata Motors Commercial Vehicles Business Unit (CVBU) has announced a slew of initiatives, further extending and strengthening the reach of its customer service. Among the new initiatives is availability of a Tata authorised service workshop (TASS) in a radius of 30 km across the country by 2015
The various customer care initiatives include:
As per deccanherald.com, Tata Motors Commercial Vehicles Business Unit (CVBU) has announced a slew of initiatives, further extending and strengthening the reach of its customer service. Among the new initiatives is availability of a Tata authorised service workshop (TASS) in a radius of 30 km across the country by 2015
The various customer care initiatives include:
- Customer Assistance Centre (CAC): It is a nodal point receiving feedback through various access mechanisms and coordinating 24x7 assistance on any sales/ service/ product issues and spares parts availability to all customers across India.
- Annual Maintenance Contract (AMC): Annual Maintenance Contract (AMC) is offered for complete preventive & scheduled maintenance and breakdown repairs of driveline at predetermined prices for a period covering desired kilometres/hours.
... - Service Training: There are five service training centres imparting advanced product & maintenance knowledge to mechanics, technicians, customers, fleet operators and institutional customers. Besides, on-site field training is also imparted.
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