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#31
Re: Powered By M-Hawk: Mahindra Scorpio SLE. 3.5 Years and 50,000 Kms
@mukeshus. No there were no signs a all.
Details:
After they stopped the vehicle at the Attibele Toll Plaza, the clutch failed and couldn’t engage gears. They pushed the vehicle to a corner. After seeing a big pool of oil just below gear box, they called Mahindra helpline. In a few minutes time they received a call from the nearest Mahindra ASS, SKS Hosur. The ASS technicians arrived at the site at around 8.00 pm and identified the problem as clutch failure. The vehicle was towed to SKS hosur within a few hours.
From Bangalore airport in a taxi we reached Hosur to join them at 3.00am yesterday.Next day, at around 7.00am, I called up the ASS Manager, Mr.Arif. He came a bit early at around 8.45am, took the inventory by himself. He started the vehicle in first gear and drove it in to the work area and got FOUR technicians to work on it on an emergency basis, wasting no time.
The work was done in about 2 hours and he along with me took the test drive at around 10.45am and the vehicle was at its best again. A 5 hour work was done in 2 hours with more people deployed with an efficient supervision. Thanks to Mr. Arif and Co for the wonderful and highly professional show at the Mahindra ASS, Hosur. We thanked them and left Hosur at around 12.00 yesterday.![Clap [clap] [clap]](https://www.theautomotiveindia.com/forums/images/smilies/Clap.gif)
I was totally upset with the incident of that clutch failure all of a sudden as there were no signs of such thing at all. In fact it was just a week earlier, scorpio got a detailed 55k service at ITL motors Palakkad. But the way Mahindra responded was brilliant. If the incident had happened before 5.00pm, it should have got it done on the same day in a couple of hours time.
I had a quick drive to salem as we wanted to have lunch at Saravana Bhavan after Salem. We reached there at 2.15pm and had a wonderful lunch. Later got back home in the evening by 7.00pm.
@mukeshus. No there were no signs a all.
Details:
After they stopped the vehicle at the Attibele Toll Plaza, the clutch failed and couldn’t engage gears. They pushed the vehicle to a corner. After seeing a big pool of oil just below gear box, they called Mahindra helpline. In a few minutes time they received a call from the nearest Mahindra ASS, SKS Hosur. The ASS technicians arrived at the site at around 8.00 pm and identified the problem as clutch failure. The vehicle was towed to SKS hosur within a few hours.
From Bangalore airport in a taxi we reached Hosur to join them at 3.00am yesterday.Next day, at around 7.00am, I called up the ASS Manager, Mr.Arif. He came a bit early at around 8.45am, took the inventory by himself. He started the vehicle in first gear and drove it in to the work area and got FOUR technicians to work on it on an emergency basis, wasting no time.
- The clutch cylinder was replaced under warranty with zero labour so the total damage zero.
- He also showed me the worn out Clutch plate and said it would run for
another 10000 kms. But I thought of changing that as well and got a new clutch plate which cost 7600 Rs in total. There were no labour fee charged at all for the whole thing.
The work was done in about 2 hours and he along with me took the test drive at around 10.45am and the vehicle was at its best again. A 5 hour work was done in 2 hours with more people deployed with an efficient supervision. Thanks to Mr. Arif and Co for the wonderful and highly professional show at the Mahindra ASS, Hosur. We thanked them and left Hosur at around 12.00 yesterday.
![Clap [clap] [clap]](https://www.theautomotiveindia.com/forums/images/smilies/Clap.gif)
I was totally upset with the incident of that clutch failure all of a sudden as there were no signs of such thing at all. In fact it was just a week earlier, scorpio got a detailed 55k service at ITL motors Palakkad. But the way Mahindra responded was brilliant. If the incident had happened before 5.00pm, it should have got it done on the same day in a couple of hours time.
I had a quick drive to salem as we wanted to have lunch at Saravana Bhavan after Salem. We reached there at 2.15pm and had a wonderful lunch. Later got back home in the evening by 7.00pm.