Yes, got the first service done last week, butwas really an annoying experience. Let me take couple of more sentences to elobarate. When the car was delivered, the spare key provided was of Amaze
, when asked with SA, was informed that Honda mistakenly has sent it to the owners in your lot. Could not believe someone like Honda can do it and was assured tha it will take atleast 15 days to receive the actual spare key. I did not argue much and got the delivery. A week before the first services got a call from the dealer informing the spare key has arrived. I informed to take it during the first service. On the day of service, informed the service engineer about the same and theresponse was that is responsibility of Sales, so please inform them and will coordinate later. Spoke to the SA and was told that the spare key need to be tuned to my car and so would get the delivery at 4 PM for which i was ok. But had confirmed atleast twice on the timing as i had a conference call to attend at 5. So at around 3:30 PM called the service engineer and was shocked to hear what the engineer said, "Sar, i'm having lunch will call you back". I said what on earth is that attitude, even i work for an MNC and never ever can recollect about a situation of telling my Client that will respnd to you post lunch. Any which ways, the service engineer did not call, so i left from office to the service center, on my way called the SA and was informed that i will get the vehicle at 6 only, i had completely lost my mind by then, but still politely asked what is the reason, the provided reason was the key is taken out for cutting and will then be tuned and fixed. When i asked why wasn't it done the first thing in the morning when i gave the car, i was told that the entire key slot needs to be taken out to do the same and that would make it difficult to move around the car for service. Felt like a rubbish explanation, but i was more annoyed as i had my call to attend and told i'm on my way, the reply was ok sir. Such ridiculous attitude just mae me feel why did i buy my car from Whitefield Honda
..So reached the service station and took my call sitting in the customer bay till 6, thought the car is ready now and what i see is they were still tunning the key to my car. This time i gave up and went-up to the service in-charge and gave it as rudly as possible. By now i was feeling low and tired, finally got my car at 7 PM. The service guys did not even have courtesy to get me a customer feedback form, while i insisted on the same and filled it (but even till now not even a single representative has bothered to call and talk on my feedback).
My experience with Hyundai has been much better, just a month before got my other car serviced and the first thing done by Hyndai service rep was make me fill the customer feedback form, after 2 days i get a call from the back end of the dealer asking if i have been asking an issues.
Wake-up Honda!!!!!!, one of the reasons for me buying a Honda is a hassel free ownership, already feeling it is just in words. And above all Whitefield Honda in Bangalore seems to be the most annoying and customer unfriendly service provider.
But at the end of everything, i love my Samurai..but not the maker and the dealer anymore.