ALBUS INJURED Continues…
I was afraid that my ALBUS would get injured more than the accident if he continuous to be there in an open area day and night.
Works / Service personnel were very good in talking, they know how to mesmerize the customer and even they told me that they were interested to buy ALBUS for their self and assured me they would take care personally.
But, I understood that they did not raise invoice for the spares even after two days’ despite telling that
I am a car enthusiast and Honored Member of a reputed Indian Auto Forum.
I came to know about the Head of Honda Customer Care through my LinkedIn India link and decided / sent this mail to him.
There was an immediate response and follow up and got my spares within a week. The Works Manager understood that I am not a regular customer and the car was ready on the 11th day.
BUT !!!
I went there to the workshop personally to pick up my car on 9th June and waited.
The car was produced in front of me after a wash and quick polishing. But my conscious warned me something could still be wrong, I checked and found both Brake Lights and Horns were not working.
I am told coolly that the Hella horns were damaged and they would not touch any aftermarket installation. When I asked what would they expect me to do, they said that I need to go to another third party workshop to refit new horns after again dismantling the new bumper.
This attitude really irritated me as how could they expect a customer to drive a car without the most important safety features, the horns and rear brake lights.
I asked, whether they could provide me at least OE stock horns, ‘no stock’ reply came. When I asked why did not they tell me about the damaged horns during the last 11 days, no reply came.
I told them that I cannot take such risk of driving, asked to check the rear brake lights and, told them to remove my horns to check, also any damage to electrical lines.
The Works Manager came back after half an hour, brought the damaged horns and told that they failed to sound but corrected the rear brake lights as the switch was loose.
I told him to wait, keep open the bumper, left the workshop to an Automobile spares shop at town in my friend’s car, bought the same Hella Signature Red Grill @ Rs. 2000/-, fitted and took the car back home after paying my bill of Rs.27000.
They have handed over my DRL lights fitted earlier over my bumper after cutting the wires as they were not keen in restoring all my special lights and the damaged horns. Actually those horns would have worked by simple removal and resetting of the red protective grill which was pressing the diaphragm due to accidental impact which I found later.
Happy to see my ALBUS back home. I have checked and corrected all my special led lights, cleaned the dirty marks on the door arm pads and found the Bosch wiper rubber blades torn. Ordered online a new one. Didn’t put back my earlier DRLs over front bumper vents as my Fogs have LED bulbs.
Next day, I had another shock!
There were some water drops below the car, got confused whether from the car or undried rain water. Looked down below the engine, OMG they have not even removed the red soil got into the engine compartment at the time of accident. Painfully, sent that photo to the Works Manager, asked him what feedback ratings that he would expect from me and what’s the guarantee that they securely fitted the AC Condenser and Radiator.
He didn’t reply to my WhatsApp message, but next day morning called me and pleaded that he would send the driver for pick and correction.
What is my interesting experience, the Works Manager went to the level of convincing me that he had taken extra ordinary care and even fixed a better AC condenser as mine was useless. But, I told him not lie as I have the part and serial number of my original AC condenser that met with accident and he fitted the same back into my car what I also preferred. He felt guilty and embarrassed.
I told, I would come personally, wanted to see chassis underneath car on ramp that he must allow and should check / correct everything to his best. I went there, checked all the clamps & looked to understand everything okay.
He ensured everything okay and handed over the car with an apology.