Re: My Beautiful Beast Punto MJD 1.3 - 10,500 Kms Update
Today morning I gave car to TASS for second free service. The body shop guy looked at the damage and said they need to replace entire boot with only rear glass original and I have to claim for Insurance.
So waiting for tomorrow to check whether insurance claim is sanctioned or not.[thinking]
Dharmesh, some lessons I learnt from a different ASS but may be applicable to yours. Normally in most cases, the SA and the body shop people are different and mostly have no understanding (& control) over what the other are doing. The SA people are very good in changing oil, brake fluids, brake shoes and normal servicing. Plug and play come easily to them. No repair work... very good at replacing. You ask them something out of line and they are stumped.
A few months ago I had a rust issue with one of my car door. Asked the SA during servicing if he could remove the rust and do a touch up. He said he would see what he can do.
Since it was very minor, I left thinking nothing more of it. When I went to get the car, you would not believe what had been done. The rust had been stripped all-right, but a dab of red primer was put there without any finishing. What was earlier hardly noticeable was now like a sore thumb sticking out.
Called the SA and it turned out its the best he could do. He then started saying something like " Sir, if you have rust you cannot stop it, it will return whatever you do, better change the door"
Now your situation seems very familiar ... even without opening the panel the SA advised you to replace the whole tailgate.
Now you have three options:
1) If your Insurance covers repairs within non-claim criteria (like TATA AIG), you can have the tailgate repaired either by ASS or some workshop approved by the insurer and you no-claim bonus will not be affected. The insurance company would pay most of the claim.
2) Have repaired from outside.. would be much cheaper but color and quality of work is an issue
3) Have the ASS replace it as they have suggested and Insurance pays. You lose no-claim bonus, so calculate how much this loss is before you decide.
I would advise first talk with the body shop people at ASS, they are probably under a separate SA.