Figo TDCi - Low FE. Need Suggestions.

[Figoian]

You need to do more than just 1 tankfull to see any benefits.That is because the old diesel would've been present during the 1st tank full and also it takes a couple of cycles for the additives to work.

At the price I pay for petrol, I would've been using Shell diesel all along.Anyways, I do understand that running costs go high by using premium fuel.In that case, try using a fuel system cleaner with your standard fuel.Try 3M or Cyclo.See if those yield better results.

Though the diesel remained before the last tank fill was very less, I do agree that it would surely have it's own effects. I initially had an idea to do at least 2 tank fills with Shell. But the recent hike of 3 Rs is making me to think. The net difference per tank fill would be about 390-400 bucks, in which I can easily buy an Additive that can be used for 250 Lts of Diesel.

So, which one is preferable? Iftex System D or 3M?

 

[Gurrala74]

If shell is 63/- then it is almost Rs.9/- costlier than the normal I think and what is the use if it gives you 2 km more mileage. I feel these experiments are not going to work Subbu. Either take this up with Ford guys seriously or live with it and when appropriate time comes change the vehicle

 

[Releesh]

Figoian,

Did you increased air pressure as Kinky said?Usually most of the car owners will put 2 psi more than what users manual suggests. after checking with premium diesel, come back to normal diesel with the increased tire pressure, i feel your mileage will increase then.

By the way, Appolo accelere was your stock tire?what brand you using currently?Did your tire size upgraded?

 

[Figoian]

If shell is 63/- then it is almost Rs.9/- costlier than the normal I think and what is the use if it gives you 2 km more mileage. I feel these experiments are not going to work Subbu. Either take this up with Ford guys seriously or live with it and when appropriate time comes change the vehicle

Spot on RK. I too thought of the same. I am going to write an email to Ford. I know the reply is going to be standard and will ask me to do Mileage Test again, which I am not going to agree upon. Let's see.

Figoian,

Did u increased air pressure as Kinky said?Usually most of the car owners will put 2 psi more than what users manual suggests. after checking with premium diesel, come back to normal diesel with the increased tire pressure, i feel your mileage will increase then.

By the way, Appolo accelere was your stock tire?what brand you using currently?Did your tire size upgraded?

Yes I did. But that 2 PSi isn't doing any wonder either. I will continue to maintain the same and see.

I had MRF ZV2K as stock ones and changed to Apollo Acceleres with same stock specs in 38K ODO.

 

[jarpickle]

Both products are equally good.But it is extremely hard to find system D,o if you can find it go for it.Other wise go for 3M

Gurrala74:He has not tried more than 1 tankfill to observe the full benefits. According to him the engine did get smoother.If he had continued with Shell I am sure he would've found more benefits.But since it is not economically feasible he can try the diesel fuel treatment and see if it yields better results.

 

[Figoian]

Update: Tanked up with IOC last night and the FE for last tank fill with Shell is 12.24...

Well, wasn't disappointed much as I expected this based on the DTE readings. However, being lesser than normal which is generally 13.XX is something quite disturbing.

Have written a detailed email to Ford India. Let's wait to hear out their stories.

 

[Releesh]

Yes I did. But that 2 PSi isn't doing any wonder either. I will continue to maintain the same and see.

I had MRF ZV2K as stock ones and changed to Apollo Acceleres with same stock specs in 38K ODO.

But from the above posts i understand that you were keeping 32 psi in all tires where service manual says 36 at front & 32 rear. i was telling about keeping 2 psi more than what service manual says(38 & 34 psi ie). i have no idea how will be the ride then, but usually there will be a increase in mileage in most of the vehicles.

OT-how is the tread wear on acclerere tires after 5K KM compared to MRF. in my car stock was MRF and later moved to Appolo, but i feel the thread wear out fast compared to MRF and i plan to replace MRF. Except thread wear Appolo is good on every aspects.

 

[Figoian]

But from the above posts i understand that you were keeping 32 psi in all tires where service manual says 36 at front & 32 rear. i was telling about keeping 2 psi more than what service manual says(38 & 34 psi ie). i have no idea how will be the ride then, but usually there will be a increase in mileage in most of the vehicles.

Releesh - I guess, you may have to refer back the manual once again or check the chart below Driver's Door. It's 30 on all wheels (Unladen) / 36 in Front & 41 in Rear (Laden). Unladen - Up to 3 People with Limited Luggage / Laden - Fully Loaded.

I normally travel alone or max 2 - 3 people on board. So I do maintain 32 on all wheels, which is 2 PSi more than recommended pressure. Kinky suggested 32 in Front & 36 in Rear, and I am currently trying 32 & 34 instead. I will also try 32/36 as suggested, but believe will affect the handling for sure.

OT-how is the tread wear on acclerere tires after 5K KM compared to MRF. in my car stock was MRF and later moved to Appolo, but i feel the thread wear out fast compared to MRF and i plan to replace MRF. Except thread wear Appolo is good on every aspects.

OT Response - It's 6K now and I don't see any rapid wear. This is lot better than the MRFs, I must say. MRFs are the worst to what I know in every aspect and will never try again or recommend anyone. Should you want to discuss it further, please post your comments on http://www.theautomotiveindia.com/f...46-figo-clocked-37k-time-new-shoes-tyres.html.

 

[Figoian]

Just got a funny thing to share...

The executive from Ford called me today and started with his standard dialogues etc. He said, will discuss with the dealer and revert me, as usual. Then starts the fun!

Ford: "Sir, but 16 - 18 is an excellent mileage for a Petrol Car Sir!"
Me: What??? Do I have a Petrol Car???

Then, he had some diwali crackers from me and I put the phone down. Emailed back asking them to assign a better guy who has some knowledge on the subject to handle my case.

He said, 13 & 15 is what they expect for Petrol & Diesel Figo. Moreover, he is not at all aware of anything about the car, or even their own process of mileage test.

Despite of sending such a detailed email with mileage log, was quite happy to hear him saying that.

 

[chayan]

Just got a funny thing to share...

The executive from Ford called me today and started with his standard dialogues etc. He said, will discuss with the dealer and revert me, as usual. Then starts the fun!

Ford: "Sir, but 16 - 18 is an excellent mileage for a Petrol Car Sir!"
Me: What??? Do I have a Petrol Car???

Then, he had some diwali crackers from me and I put the phone down. Emailed back asking them to assign a better guy who has some knowledge on the subject to handle my case.

He said, 13 & 15 is what they expect for Petrol & Diesel Figo. Moreover, he is not at all aware of anything about the car, or even their own process of mileage test.

Despite of sending such a detailed email with mileage log, was quite happy to hear him saying that.

Customer Service now a days is judged internally by chiefly two factors - response time and resolution time.

By calling you up, Customer Service has put a check on the response time box. Now he will transfer your ticket to some department and close the resolution too in a couple of days. This is what has happened with outsourcing of jobs where people think every Tom is qualified enough to answer every and all questions.. where what matters is 'that' you have replied and not 'what' you have replied.

 

[anshuman8]

@ Figoian,

I am feeling there is something wrong with your car. As you have tried and tested everything, if your car is OOW, please get help from some good mechanic outside Ford for suggestions.

Hope it helps.

 

[K!NkY]

Just got a funny thing to share...

The executive from Ford called me today and started with his standard dialogues etc. He said, will discuss with the dealer and revert me, as usual. Then starts the fun!

Ford: "Sir, but 16 - 18 is an excellent mileage for a Petrol Car Sir!"
Me: What??? Do I have a Petrol Car???

Then, he had some diwali crackers from me and I put the phone down. Emailed back asking them to assign a better guy who has some knowledge on the subject to handle my case.

He said, 13 & 15 is what they expect for Petrol & Diesel Figo. Moreover, he is not at all aware of anything about the car, or even their own process of mileage test.

Despite of sending such a detailed email with mileage log, was quite happy to hear him saying that.

@Figoian: Ford has one of the bad customer services. They are like Tata service. I had many write ups to ford for fixing my steering issue. I realy hate their attitude it is why I sold my car next day after my 4th service. The Ford Service SA himself dont know why the spare is changed he will blink during billing. They had my car put in accident twice. Then I had to go behind the Service manager asking them to fix all damages they did to my figo it took a month to fix those. I was fed up with their service wrote to Ford for no use. Realy their service is realy bad. This is the one point I was saying on another thread for ES. It is not only that we buy ES might be it is a good product but its service centers are real mess.

 

[Figoian]

@ Figoian,

I am feeling there is something wrong with your car. As you have tried and tested everything, if your car is OOW, please get help from some good mechanic outside Ford for suggestions.

Hope it helps.

It's under warranty till Mar 2014. Yet, I don't mind taking a consultation and advice from other mechanics too. Any suggestions on such reliable places in Bangalore? Maybe Bosch, Carnation etc. would do?

It is not only that we buy ES might be it is a good product but its service centers are real mess.

Unfortunately true. Like ES, Figo is an excellent product too. But an automotive product isn't complete without a proper service and maintenance support. FASS is generally good, as long as they diagnose the issue and also know the fix for it. But if not, your car is just perfect... They would just simply conclude it that way

 

[Figoian]

Just got a funny thing to share...

The executive from Ford called me today and started with his standard dialogues etc. He said, will discuss with the dealer and revert me, as usual. Then starts the fun!

Ford: "Sir, but 16 - 18 is an excellent mileage for a Petrol Car Sir!"
Me: What??? Do I have a Petrol Car???

Then, he had some diwali crackers from me and I put the phone down. Emailed back asking them to assign a better guy who has some knowledge on the subject to handle my case.

He said, 13 & 15 is what they expect for Petrol & Diesel Figo. Moreover, he is not at all aware of anything about the car, or even their own process of mileage test.

Despite of sending such a detailed email with mileage log, was quite happy to hear him saying that.

Seems Ford's response is pretty bad this time...

After my last email, another Rep from Ford India called back on Saturday. She again suggested for Mileage Test which I didn't agree as their expected figure is 16 - 18. I then suggested her to have a comparison with another vehicle as I can get my friend's Figo and test drive both by the same person (Ford Dealer) and check the difference.

She initially didn’t agree saying, that’s not possible, various parameters blah blah… I said, what’s wrong? Both are Figo Diesel and to be driven by the same person, under same conditions. If the difference is marginal we surely can agree upon, but if it’s substantial, then we got something to check.
Though she wasn't very supportive to this idea, yet she said, will discuss with the dealer and revert by Monday.

Monday passed with no response and I send a reminder on Tuesday. She then replies asking me to take an appointment with the dealer and the dealer has been briefed on the issue. Such an ambiguous email without any details… So, are we agreeing to what we discussed? I replied her asking these questions, no response till now.

In the meanwhile, I called up the Metro Ford CRM mentioned in that email yesterday, and spoke about the same idea. He said, will discuss with the GM and revert me within half an hour, which is yet to happen.

Today again, I questioned about the response for my email on their Facebook page, she calls up again and tells me to fix up an appointment for Mileage Test. Back to square one? Are we making any sense here?

• So what about the idea of comparison?
• No. That’s not possible.
• Why?
• No response. But again, 16 – 18 is a good mileage sir…
• Please… Not again. So would you then give it in writing as this is a good mileage for this car?
• No sir… We can’t confirm on Mileage as it depends on various conditions blah blah.
• I know that, and we are not talking about real world scenario. The test was taken under standard conditions recommended by Ford and you certify that the result is optimal. I want the test report along with a letter on Ford Letterhead confirming the mileage obtained to be the best for this car.

She didn’t agree, but said that will confirm on email for which I didn’t agree upon. She hung up saying will get me the letter by tomorrow. I am sure, she will not…

Now it’s clear that taking it up with Ford is not going to work out. They are equally great as their dealers... I don’t think I have any better ideas… Forget it & live with it?

 

[Gurrala74]

@Subbu

Nice efforts, but no use man. I think you are left with two options according to me which will save your time on this triangular love story with Ford and the dealer

1. Find out an efficient mechanic who does repairs of ford cars in your city and visit him

2. Live with it, forget about FE completely. Drive and enjoy the car and when things permit, sell it out