Booked a New Ecosport? Let Us Know

[MSN1]

Booking Date: 27 June
Variant with color: 1.5 Diesel Titanium(o) Chill Metallic
Booking Number: 151 [now dealer says 157 so fighting with the dealer]
Expected Delivery/Delivered Date: while booking promised delivery by aug end or sept and in writen they mentioned 4 to 6 months (now they are telling 6 to 8 months, so again taken it to ford and involving in a call on every alternate day)
Booking City with Dealer: Bangalore, Metro Ford, St.Marks road
Insurance with price: gona take it from out side mostly royal sundaram at around 21 k B to B

Other Info: will let all know once the dealer / ford confusion gets concluded

if they sold 30 cars till date my booking / waiting number supposed to come down to 121 but the dealer is telling 157
while booking total vehicles booked allover india was 4500 now its 40k + even though dealer says my booking info was yet to get updated on ford database... so fighting/Arguing with them in professional manner [not using abusive language].. will let all know the outcome

 

[quantized]

Booking Date: 26/06/2013
Variant with color: 1.5D Tit Diamond White
Booking Number: 144
Expected Delivery/Delivered Date: 2 months from now
Booking City with Dealer: Bangalore, Metro Ford, Palace Road
Insurance with price: It is under corporate lease, so insurance has to be from leasing company
Other Info:
I was quoted initial wait period of around 4 months, then during subsequent discussions, i was communicated to 3 moths (Sept end). And I strongly feel it should be somewhere within September first half.
I had got no written commitment and has not idea if my booking reached to ford or not. Till now I was following informally. But next week I want to make it formal so that they can not backtrack.
In my case they know insurance will be from outside, so they may put me low on priority.

Also I was not communicated any booking number, but I inferred from Booking slip.

Booking Date: 27 June
Booking Number: 151 [now dealer says 157 so fighting with the dealer]

How come they changed your Booking number? Don;t you have the same mentioned on your Booking slip? Are they refusing to consider what is written on slip as official booking number?
Please do keep us updated about your interaction with ford in this regard, either publicly or in private/
Thanks buddy.

 

[Dorai]

Dorai
Iam new to this forum.I have booked Titanium+ on 22 June at Rajshree Ford,
No idea about delivery date. While booking they said maximum 40 days.But now
they say it would take another 2 months

 

[MSN1]

How come they changed your Booking number? Don;t you have the same mentioned on your Booking slip? Are they refusing to consider what is written on slip as official booking number?
Please do keep us updated about your interaction with ford in this regard, either publicly or in private/
Thanks buddy.

for all others info the below mentioned was my latest mail reply send to ford md desk, metro ford md and metro ford sales md/manager

**********************************************************

Hello Sir,

Thanks for your quick turnaround reply to my email even during your
weekend off days,
even am in to management professional and well aware of the pain and
stress involved in handling the sudden unexpected pressure,

if you ask me to rate the dealer metro ford and ford company in terms
of trustworthiness, i would rate both of them equally as best, because
i would always appreciate the way ford and metroford's workmanship and
handling the issues on my figo, and in one word its " outstanding"

and the members in metorford hessarghatta service knows me well for
supporting them over a spat between bajaj alliance insurance claim
officer and dealer service department on email, where bajaj denied to
replace the door part stating service engineer caused further damage
by opening and closing the damaged door in a bad way, where as a
customer i never visited the hessarghatta service center but in my
mail i have told them clearly that i trust the metro ford service
engineers as they are all well trained by ford and they are the one
who knows better on how to remove the door properly, one who knows how
to remove the door doesn't neet to break open it.

here am not blaming subramanya or anybody, because am well experienced
in management field and my sense says their is a big communication
gap (better calling it as barrier) between dealers and ford when it
comes to sales department followup's, due to which the customer
(layman like me) feels ford is blaming on dealer and dealer is blaming
on ford.

requesting you to kindly sort out the difference (if any) before
customer goes out with dissatisfaction before buying the product.
****************************************************

In reference to our mail communication i have spoke to subramanya on
25th july @ 2:40 pm, and due to the outcome of the conversation i have
mailed you on 26th july.


during my phone conversation with subramanya, he updated me with below
details, thus calling him again doesn't makes any difference as i felt
he doesn't have anymore updates for me hence am writing this mail

* as of 25th july my booking / waiting list number is 157 (kindly note
at the time of booking it was written as 151)
* and he also informed their is a huge demand for diesel titanium
option model and my booking was not yet updated or registered or added
to ford list as it will be done one month prior to the delivery time.
* told me that it will take 6 to 8 months for delivery [but while
booking they informed in written that i will get my car in 4 to 6
months]

thats the reason am asking below questions

• in any given scenario waiting list / booking number wont increase from
  151 to 157 [example if my token number is 151 there are 150 people
  standing before me, and if the dealer delivered 30 vehicles till date
  my waiting list number supposed to be 121 and not 157, thus i felt
  dealer or some one made 36 members booked after me was been put before
  my booking in the queue thus i was pushed back to 157
  
• on 27th june while booking i was informed that total booking all over
  india is not more than 4500, and now after touching 40,000+ bookings
  also am not yet updated or registered or added to ford delivery list
  
• even from dealers point of view, am the 151st customer and they booked
  above 1000+ bookings now even though the 151st customer haven't got
  the all India waiting list number.

requesting you to kindly read my previous and current mail and please
ensure some one either by phone or mail update me on the actual status
and do ensure my booking was in safer hands and handled well

Regards
N.S.Madhusudhanan

 

[anuraj]

ES 1.5 AT Diamond White
Booked on 26/06/2012
Booked at: Elite Ford, Bangalore
Delivery Date: Unknown

 

[techgadgets4379]

Booking Date: 29/06/2013
Variant with color: 1.0 petrol titanium (O) sea grey
Booking Number: unknown
Expected Delivery/Delivered Date: As per the dealer 3 months from the booking date, so probably by Sept end
Booking City with Dealer: Bangalore/Lathangi ford
Insurance with price: Planning to take it from either SBI or Royal sundaram, approximate price is 24k

 

[anisin84]

Booking Date: 01/06/2013 (Unofficial 26th April 2013)
Variant with color: 1.5D Trend Mars Red
Booking Number: Donno
Expected Delivery/Delivered Date: Next week (mine is in 1st Lot but due to the 15 days delay, it got to 1st week of August)
Booking City with Dealer: Calcutta, Kaikan Ford
Insurance with price: Planning to go with Royal Sundaram Rs 21000 Bumper to Bumper. NOT FROM DEALER
Other Info: The General Manager committed that it will get billed by this Tuesday from Ford and would be dispatched from Chennai by Wednesday. 5-6 days delivery time. Add another 5 days of registration time

 

[MSN1]

Their should be a number in your booking / advance paid receipt. and thats your booking number

Hold your dealer and obtain the number

 

[naveen04in]

Booking Date: 28th June
Variant with color: 1.5 Diesel Titanium White
Booking Number: 166
Expected Delivery/Delivered Date: Aug (Mid or 3rd week)
Booking City with Dealer: Kairali Ford, Cochin
Insurance with price: Dealer, 28872
Other Info:

 

[sandiip]

Booking Date: 24th June
Variant with color: 1.5 Diesel Titanium Mars Red
Booking Number: No idea
Expected Delivery/Delivered Date: Aug (Mid or 3rd week)
Booking City with Dealer: Kaikan Ford, Kolkata
Insurance with price: Dealer, 35000(approx.)
Other Info:
SA sent text that getting in the 1st lot and on Monday(30/07/13) they will provide the exact date of delivery etc.

 

[quantized]

I think Ford has strict instructions to go slow on deliveries in bangalore.

 

[blackninja]

Booking Date: 15th June
Variant with color: 1.5P AT Kinectic Blue
Booking Number: 46
Expected Delivery/Delivered Date: Unknown
Booking City with Dealer: Lathangi Ford, Bangalore

 

[Platinum]

Booking Date: 15/06/2013
Variant with color: 1.5P Titanium Mars Red
Booking Number: 058
Expected Delivery/Delivered Date: End of August as of now
Booking City with Dealer: Ford Noida
Insurance with price: Planning to go with Dealer Insurance for 29k
Other Info:
No info on the delivery dates of Petrol ES.

 

[rahulgupta3101]

Booking Date: 20/06/2013
Variant with color: 1.5D Titanium Moondust Silver
Booking Number: 297
Expected Delivery/Delivered Date: End of August/latest by first week of September
Booking City with Dealer: Delhi, Harpreet Ford, Moti Nagar
Insurance with price: Decision pending on this.
Other Info: SA keeps on repeating the same lines. Second lot should come by first week of August and then only he can tell the exact time of delivery.I appreciate that he outright denied,when I asked about any means of getting the delivery quick.I suppose they are doing clean business.

 

[get4gopim]

Booking Date: 8-Jul-2013
Variant with color: 1.5L Diesel Trend, Sea Grey
Booking Number: Not Known
Expected Delivery/Delivered Date: 8-Mar-2014 (max 8 months as per dealers info)
Booking City with Dealer: Chennai MPL Ford (Taramani)
Insurance with price: Yet to decide
Other Info: Passing these days without ES is very difficult