Volkswagen, Europe’s leading automobile manufacturer, received the TNS Voice of the Customer Award for the Volkswagen Jetta in the premium midsize sedan category. TNS is one of the world's leading providers of automotive marketing information and insights. The Volkswagen Jetta performed highly in the areas of quality, brand image, sales & after-sales service, cost of ownership and performance in delivering total satisfaction to its customers.
Commenting on this achievement, Mr. Arvind Saxena, Managing Director, Volkswagen Passenger Cars, Volkswagen Group Sales India Pvt. Ltd. said “Since its introduction, the Volkswagen Jetta has established itself as a leading contender in the premium midsize car segment in India. The TNS Voice of Customer Award further establishes the superior build quality of Volkswagen cars, which our customers clearly appreciate.”
Mr. Pradeep Saxena, Executive Director, TNS Automotive, added, “Premium Midsize Sedan is a highly competitive category. The customers are knowledgeable as well as demanding. It is creditable for Volkswagen Jetta to provide the highest level of satisfaction to such customers.”
The TNS Total Customer Satisfaction Study covered 63 car models across all passenger car segments, with a sample size of more than 8,000 car owners across 28 cities in India.