I got the Duke's 1st service done last saturday. I left at 5:15 A.M and reached the ASC at 9:45 A.M. My luck, It did not rain much as expected on the way. On reaching the ASC, I meet the Works Manager and he parked the bike inside the ASC.
ASC Scam
As soon as I handed over the bike, The Works Manager started pestering me to go for "Tufflon"(That would be 'Teflon' for you and I) coating on the bike. The bike had dirt and grime due too the drizzle on the way, Next up he rubs the front mudguard along with the dirt using his finger and said,
''Sir, these kind of scratches wont be there if you go for 'Tufflon' coating." I saw that there was a two inch scratch on the front mudguard now and I got real pissed off. It wasn't major though, Could be wiped off with some wax polish. But still what the hell?
After his pestering me even more I tell him okay. He tells me that the cost is 300Rs for the "Tufflon", I asked,
"Teflon coating for 300Rs??" He says its a new type and is rubbed onto the bike and will last a year, I figure that he will be using some wax polish and tell its Teflon. A scam of sorts for unsuspecting owners. As soon as I agree he's mighty pleased and leaves me alone.
Oil Upgrade
I then asked them whether I could get Motul 300V 15w50 Fully Synthetic Engine Oil for the bike. They said that the recommened grade is 20w50 and that its better to stick to that. I tell them that 15w50 only exceeds the reccomendation and that it wont harm the engine in any way, I also said if they had any problem with warranty, then I'll get Motul 7100 20w50 (again synthetic). They tell me its okay and that some owners had even used 0w50 in their bikes. Happy that they obliged, I go out and get two 1 litre cans of 300V and give it to them.
Things that shocked me while at the ASC
There was no customer lounge, The one that looked like it was the one, was converted into a spare parts godown. And there was not even a good chair to sit on, I tried sitting on one that was broken and almost fell off. There was no fan and the works bay was kept dirty and oily. So much for a Probiking ASC, I mean my local mechanic has a better setup than this.
There was no decent rest room, The only one that was available was a common one shared by the mechanics, a wash basin was also set in the open and there was no soap to freshen up after a long haul. I've already messaged KTM India about this and maybe this might just be a one off case.
Next, I ask them for a place to keep my helmet as I needed to go out for lunch, The works manager tells me that I would have to leave it at my own risk as someone had lost theirs a while back and that they will not be responsible for anything if it gets stolen. Thats usre is great assurance for me to leave it there, Especially when I just bought a new lid that cost me in excess of Rs 4000. Seeing that I was unhappy, The Spares in Charge tells me,
"Give it to me Sir, I'll take care of it." So now I know who to seek for assistance at the ASC.
Being a biker for almost two decades now, I have visited two wheeler ASC's of Yamaha, TVS and Honda among others in different States and places over the years. Never before have I come across such a sorry ASC with the least regard for customer comfort and amenities.
An interesting thing to note here is that all this is in sharp contrast of the Showroom which has things from automatic sliding glass doors, Central Air conditioning and other 5 star comforts. The ASC is located some 2Kms away from the showroom. If you look at the Showroom and ASC back to back, You'll feel that they dont want to have any relations with you after they sell you the bike
Regarding the KTM Power Parts I had asked for
I had asked for some KTM Power Parts, viz. the Hand protectors, the Rim Stickers and the Tank Pads at the time of booking the bike. At delivery they tell me that the person who fixes those things on to the bike was on leave that day and that I can have it done at 1st service. This time also I ask them for it, But the ASC people tell me that its all out of stock and that they also dont stick the rim stickers on to the bike as they had lost a set after trying to get it done a week back. They tell me that they'll get it soon and that I can call to check in a week or so. So for the time being no Power parts for me.
The First Service
The First service was over by 2:30 P.M. The wash was not so good. There was left over areas here and there. The radiator fins were also not cleaned properly. They had sprayed Diesel on all matt finish plastic parts.As far as I know, Diesel will ruin the plastics and on reaching home I had to spend in excess of three hours to wash it all off, The Diesel spray had attracted a lot of dirt and grime and it was a real pain to get it all off. My hands were all sore after the wash.
At service, I had got a replacement bulb, A 60/555w Philips X-treme Vision. Just to see whether I can further improve the lighting. I asked the mechanic to change it. He swapped it with the O/E one. I also asked him to show me how to get about it so that I could change it myself if I find that the beam is not good enough. Riding back home I find out that its not that great. It seemed to annoy other motorists even with the beam on low as it had a longish pencil beam with little spread. I changed back to the O/E one the very next day I got home. What to say Rs494/-(Cost of the bulb) down the drain.
First Impressions after service and break-in
After service and going in for Motul 300V, The bike sounds more refined and feels more smooth. I think the revs build up a wee bit faster too. The Oil is green in colour and someone asked me whether its coolant that is used in the crank case
![Laugh [lol] [lol]](https://www.theautomotiveindia.com/forums/images/smilies/Laugh.gif)
.
I hit the limiter a few times and tell you what, its real aggressive and feels like you are on a mad two stroke
![Evil [evil] [evil]](https://www.theautomotiveindia.com/forums/images/smilies/Evil.gif)
. The adrenalin rush you get when the revs build up is simply addictive. The exhaust also sounds great at revs in my opinion.
P.S: Just got a message from KTM India that they will open a new Sales and Service at Cochin soon.
Well thats all for the moment, will continue when there's more.