Re: TATA Safari EX (Pearl White) - Coming Home Soon!
Well guys, I am sure no one will be surprised to hear this. I started experiencing the "TATA Experience".
Initially it was told to me that I will be getting the UV in 7 days. The executive promised the same and some how convinced me to give 1 Lakh as booking amount instead of the TATA defined 10K. Of course he offered some freebies. Well, after the booking payment was done on 29th Jun, he called me in the late evening that the order is placed to TATA and unfortunately, my color is not there in the immediate stock. Hence, it will come from Pune and will take 8 days for on-road transit. We finally agreed for the delivery on this 20th July.
Yesterday I called the executive 6 times and he even didn't bother to respond to my calls. Today morning I again tried calling him, all to receive an SMS that he is busy right now. Can you believe that ??!!! Around 1Hr later, I got a call from the dealership, which was from a different person. According to him, TATA has dispatched the different variants / color to the showroom and my Perl White EX is not there in the lot. Hence it is going to take another 10 to 15 days more! Of course I do blast him , but seems like he is just a messenger and really don't bother about what is happening in the world. I then, spoke to Mr, Rauf, Product Manager - UV, Marina Motors (Calicut - Kerala). He promised that he will get me the update shortly and will call me back. From morning 11.15 AM to evening 4.30 PM I waited for his call. Finally, I called him again. All he could tell is that my Safari will be dispatched from Pune TATA yard in 2 days time! He happily gave TATA Motors Territary Manager, Mr. Rakesh's number as well. (So he knows that nothing really gonna change even if I call him).
I finally lodged a complaint in TATA Customer care and they promised me that a resolution will be provided in 48 Hrs. I really don't have any hope though. There is no wonder why TATA is not leading the market! and they are proving it again and again through such hopeless sales and marketing dealerships. Still I love Safari
Does any one knows TATA motors south regional managers Email ID or Phone number? I know that he is stationed in Banaglore.