XUV Complaints
Complaints of XUV buyers-
From,
dr.D.Kumaravel M.D.,
S/O p.Devarajan b.A.B.L
C/O. Mahindra xuv 500
no.93a, middle street, venbavur post,
perambalur dist,
tamilnadu – 621116
mobile: 9962283003
to
mr.Anand mahendra
managing director,
M/S. Mahendra group,
gateway building, apollo bunder,
mumbai,
maharashtra- 400001
ph: 022- 2202103
through
1. Mr.Srinivasan – sr. Regional customer care manager- automotive sector – chennai
2, mr. Ramanathan - manager customer care automotive sector – chennai
3. Mr. Krishna kumar service station manager- chennai - zulekha motors
respected sir,
sub: regarding replacement of my manufactured defected mahindra xuv - 500
I had purchased a mahindra xuv500 w6 for a consideration of rs.13,50,000 /- From zulaikha automobile agency chennai 0n 31.10.2011 with registeration no.Tn-46u-9999 chasis no.B6h60451 and the engine no.Hjb4h5097
right from the time of purchase I have been encountering some problem or the other in the vehicle.
After immediate delivery of vehicle I travel ed from chennai to my native place perambalur after the vehicle ran for 200 kms with an average speed of 100 kms I encountered a vibration and left side pulling,
just about a week after I purchased the car, I found that shifting gears were not smooth and informed the same to the service station, and they replaced the gear box oil with synthetic oil.
A few weeks after that I encountered the below said problems periodically , which was again repaired and replaced at the service station periodically
1. Headlight assembly 5 times
2. Horn full assembly 1 time
3. Info dynament(CD player) 4 times
4. Power window assembly 1 time
5. Wiper full assembly unit 1 time
6. Clutch plate 2 times
7. Front brake discs 1 time
8. Front brake pads 5 times
9. Rear brake pad 1 time
10. Left front tyre 1 time
11. All tyres iincluding extra tyre (5nos) 1 time
12. Remote lock and key 1 time
13. All four wheel suspensions 1 time
it is to be noted that the car is just 11 months old, driven only for 35,000 odd kilometers . Out of the above said kms, my vehicle has to travel 800 kms up and down from my native perambalur tp chennai for service or replacements on an average of 25 times which has costed me an additional expenditure for fuel , toll plaza, driver wear and tear of the vehicle and agony.This above things costed me 20,000 kms running of the vehicle and more or less and approximnately 50 to 60 days my vehicle is parked at the service station,but the number of problems that I have faced in this period is way too much and risky.
After having such bad experiences, I have completely lost faith in the quality and the safety this car has for me and my family, as it is found to have so many technical and manufacturing defects.
The last thing that I experienced in my vehicle after repeated change of front brake pad the vehicle ren ders in a brake problem again and gets heated up of the travelling 200 kms immediately from the service centre and during that time when I have applied my break it pulls left side .At present 04.09.12 my vehicle is at service centre for past 10 days for replacement of break pad for sixth time.
With all the above disappointments, sufferings and mental agony that I have faced after purchasing the mahindra xuv500, I only think , it is right on my part to demand mahindra & mahindra to replace my current car with a new mahindra xuv500 of good quality and standards or otherwise repay the money that I paid , with interest.
After having narrated all the above details in a mail to the senior people in mahindra, it is really very sad that non e of their executives are promising any thing in writing and they are only trying to convince me from the beginning.
I have demanded the above said conditions because I don’t have faith in breaks reliability, safety durability in the vehicle and if any ontoward incident happens for my safety only company is sole responsible for it. So please do the earliest.
Thanking you,
dr,D.Kumaravel
yours faithfully,
date:
station : perambalur
Sub: regarding replacement of my manufactured defected mahindra xuv - 500 - Grahak Seva
** As this one is new one, I doubt whether XUV niggles have indeed be taken care of.[thinking]