In last 10 months of ownership I have had two incidents of rats biting off my electricals.
In the latest incident I have initiated contact with Honda India and the below mails are to update you on the real issues and if needed we should all file a consumer protection case against Honda for the damages that we suffered.
Mail 1 to Honda Customer Service
I own a Honda Brio VX AT with Engine no. YYYYYYYYYYYYYY and chassis no. YYYYYYYYYYYYYYYYYYYY
On 20 January morning when i started my car the D light on the instrument panel was blinking and the malfunction light was on. When reversed it would go forward and when the gear is in forward position the car would reverse.I had to shut the car and start it again to function properly. While driving it would jerk when the brakes were applied.
I took it to Solitaire Honda, Vasai and they did a scanning and found out that the wires under the air filter were bitten by rats.The report shows A/T clutch pressure control solenoid valve C (Open or Short)
They quoted me Rs. 2034 for the repairs which I was forced to pay and the car was delivered on 21st. This is the 2nd time I have faced such rat issues with this car in just 10 months of owning the car.
I have been searching for a solution to the rodent issues and found that this is a issue which has been faced by all Honda car owners worldwide.
Infact Honda sells a Anti-Rodent tape to cover all the electricals in a Honda Car.
Honda 4019-2317 Tape, Rodent 19Mm 20M; 40192317 Made by Honda - Rodent Proof Tape - Amazon.com
There are news websites which clearly claim that Honda by selling these kind of tapes have gone too far in their green initiatives by putting customers at risk or damage to their cars and expensive repairs.
Biodegradable, soy-based wiring insulation in some cars appealing to rodents, causing trouble - newsnet5.com Cleveland
Mechanics say soy in car wiring attracts munching mice, so Toyota created a solution - wptv.com
I bought a Honda Car for its quality and clearly never expected such expensive repairs and if you dont resolve my issue I will be foreced to go to the consumer court to protect my interest.
Mail 2 to Honda Customer Service
I own a Honda Brio VX AT with Engine no. YYYYYYYYYYYYYYYY and chassis no. XXXXXXXXXXXXXXXXXX
On 20 January morning when i started my car the D light on the instrument panel was blinking and the malfunction light was on. When reversed it would go forward and when the gear is in forward position the car would reverse.
I had to shut the car and start it again to function properly. While driving it would jerk when the brakes were applied.
I took it to Solitaire Honda, Vasai and they did a scanning and found out that the wires under the air filter were bitten by rats.The report shows A/T clutch pressure control solenoid valve C (Open or Short) (report attached)
They quoted me Rs. 2034 for the repairs (invoice attached) which I was forced to pay and the car would be delivered on 21st. Yesterday when i switched on the car I found the SRS light on and again I took it Solitaira Honda. They did the scanning and says have reprogrammed it and the issue was resolved. There were no charges.
Today when I started the car, its the same issue of SRS light on.
Solitaire Honda being closed today has asked me to come tomorrow to correct the issue.
I would like to understand the following:
1) For fixing three thin wires of a harness and taping with black tapes is it justified to charge Rs. 1500?
2) Do you have a rate card of how much a authroized service centre can charge for all types of repair in a Honda Car?
3) Are the service centres required to clear the underlying problem of rats biting the electrical systems?
4) When the scan is being done do you only scan for that particular issue or the entire wiring system is scanned?
5) This is the 3rd time the SRS light being on has happened so is this an SRS defect issue? The 1st time was around 6 months ago and I had given it to linkway honda.
Appreciate an early reply to all the issues mentioned in the above mail.
Reply from Honda to Mail 1
With reference to your trailing mail, we wish to inform you that Honda authorized dealerships have Rodent Repellent and Auto Pest Control which have been extensively tested by our team and found to be very effective.
We hereby advising our dealership to get in touch with you and furnish the above mentioned details in order to address your concern.
Hope above clarified your concern.
Regards,
Arti Mishra
Customer Relationship Management
Honda Cars India Ltd., Greater Noida
Reply to Honda Customer Service for Mail 1
I have specifically asked Hardik, the service sales representative in solitaire Honda, vasai about rodent solutions and he mentioned they don't have any.
I have also sent a mail to Honda customer service email ID for the low level of service offered. To fix three small wires I been charged Rs. 2034. What they have basically done is to connect both ends of the three wires with a black tape around it. Just a 10 mins job wherein they had to remove the air filter, didn't have to remove the wire harness and just tape those bitten ends. They kept the car for 24 hours to justify the charge.
Please do reply to that mail as I have many more queries with regards to the service.
Repeatedly on many car owners forums there have been complaints about Solitaire Honda service standards. That was the reason I didn't buy from them as it's the closest from my place. This time I was forced to take up their service and I'm disappointed.
Reply from Honda to Mail 2
Dear Sir,
This is in reference to your trailing communication.
At the outset, we thank you writing to us and sharing your feedback.
We are understanding the details of the matter from our dealership. We request you to kindly bear with us till then. In the meanwhile,we are advising our dealership to get in touch with you.
For any further concern/query you may please write back to us or let our Honda One 2 One representative hear from you at 1800-113-121 or 011-39898918.
Assuring you the best of our services at all times.
Regards,
Arti Mishra
Customer Relationship Management
Honda Cars India Ltd., Greater Noida
Reply to Solitaire Vasai and Honda Customer Service for Mail 2
Arti
Before confirming to mohsina's mail I need a reply from your end for the following:
1) For fixing three thin wires of a harness and taping with black tapes is it justified to charge Rs. 1500?
2) Do you have a rate card of how much a authorised service centre can charge for all types of repair in a Honda Car?
3) Are the service centres required to clear the underlying problem of rats biting the electrical systems?
4) When the scan is being done do you only scan for that particular issue or the entire wiring system is scanned?
5) This is the 3rd time the SRS light being on has happened so is this an SRS defect issue? The 1st time was around 6 months ago and I had given it to linkway honda.
I will take the car to Solitaire only when I get a reply for each of the above points because I can't afford to be fleeced for the issues I'm facing with my car.
Regards
Sanjeev
PS: please do go through the earlier mail sent today for the reply from a Solitaire service manager about the services offered for rat prevention.
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Still waiting for a reply from Honda while Solitaire waits for me to get my car.