FASTag: What, How & Why

[CasualSurfer]

Thanks for your response. I will check that. However, as i have had a bitter experience already with 3 online bookings for FASTag, I am curious to know if getting it directly from a toll booth is any better.

My suspicion would be that your car may already have a Fastag issued & probably misplaced/lost in transit/missing by the first provider. Hence all others are unable to provide you one, inducing cancellations. Better to check at the tollbooth. At least you get to know the status immediately.

There are many with good experience from PayTM. I got mine from Sahaj (HDFC) promptly within 3 weeks, although I had problem getting to the know the status unless you follow up with the Tele-support & they provide you with the local guy's contact. Till you do that, the process is pretty slow. All the best.

 

[vijay_968]

Thanks for your response. I will check that. However, as i have had a bitter experience already with 3 online bookings for FASTag, I am curious to know if getting it directly from a toll booth is any better.

Your ordeal is like what i went through (my post #10 in this thread). I seriously suspect that some people don't want cashless Toll transactions and that's why they've made it irritating to get one. I doubt you'll get one at a Toll Plaza, near Chennai.

But, having a Tag is pretty cool. 90% times, I pass a Toll like a Boss ;-) Get one.

In 2017, i called HDFC's toll free number 1800 120 1243 and got details of a local B'lore contact. For your purpose, I called just now, but they say there's no "Point of Sale" in Chennai. Give this number a try buddy.

 

[SilverEyez]

Thanks for your response. I will check that. However, as i have had a bitter experience already with 3 online bookings for FASTag, I am curious to know if getting it directly from a toll booth is any better.

I dont think its worth spending time at toll booth, go through the process via Equitas,
and if not successful then you can try the last option of buying it from a toll booth.

 

[kecha]

Your ordeal is like what i went through (my post #10 in this thread). I seriously suspect that some people don't want cashless Toll transactions and that's why they've made it irritating to get one. I doubt you'll get one at a Toll Plaza, near Chennai.

But, having a Tag is pretty cool. 90% times, I pass a Toll like a Boss ;-) Get one.

In 2017, i called HDFC's toll free number 1800 120 1243 and got details of a local B'lore contact. For your purpose, I called just now, but they say there's no "Point of Sale" in Chennai. Give this number a try buddy.

I have called HDFC FASTag customer care several times already. All they said in these calls are that they haven't received my documents yet. Also, i dont see a local contact for chennai in the below link. For Tamilnadu, contacts are available only for Coimbatore, Namakkal, Tiruppur.

https://www.hdfcbank.com/htdocs/common/fastag/pos.html

My suspicion would be that your car may already have a Fastag issued & probably misplaced/lost in transit/missing by the first provider. Hence all others are unable to provide you one, inducing cancellations. Better to check at the tollbooth. At least you get to know the status immediately.

There are many with good experience from PayTM. I got mine from Sahaj (HDFC) promptly within 3 weeks, although I had problem getting to the know the status unless you follow up with the Tele-support & they provide you with the local guy's contact. Till you do that, the process is pretty slow. All the best.

May be yes, because i have a fastag wallet created in my PayTM account during my first order. But that was never issued and the order was cancelled as well. I have even received the full refund as well. But this FASTag wallet still shows 150Rs balance.

I dont think its worth spending time at toll booth, go through the process via Equitas,
and if not successful then you can try the last option of buying it from a toll booth.

That's good to hear that getting through Equitas is hassle free. However, my past bitter experience with online booking of FASTag through other providers is making me think it might be better to get directly from Toll booth. I heard it takes a maximum of 1 hour. But i will still try Equitas though if i cancel the current order.

As of now, i have decided to wait for another week to see if my current HDFC order progress through, as i have received an email directly from SAHAJ (support.fastag@sahaj.co.in) on 15th Oct 2018 asking for KYC document. So its just a week past after i sent my document to SAHAJ. So, I am hoping against hope that there is some process going on in the background. I will keep you guys updated.

 

[Britto]

Guys, how do you manage two way ticket when you use fasttag ?

 

[CasualSurfer]

Guys, how do you manage two way ticket when you use fasttag ?

No need to worry. Just pass through. Once the system detects that you have passed the toll within the last 24 hrs, it will automatically deduct the remaining return fare. It happens in most tolls. In some tolls, where this automatic detection fails (or it is not equipped), you will be refunded later on - usually within 7-10 days.

 

[kecha]

I have called HDFC FASTag customer care several times already. All they said in these calls are that they haven't received my documents yet. Also, i dont see a local contact for chennai in the below link. For Tamilnadu, contacts are available only for Coimbatore, Namakkal, Tiruppur.......

Just an update on my FASTag application. Learnt the value of Patience in the hard way. My decision to wait for some more time finally worked. After few months of struggle My FASTag account was suddenly created and it was delivered to my home yesterday. Let me try using it and share my experience.

 

[SilverEyez]

Just an update on my FASTag application. Learnt the value of Patience in the hard way. My decision to wait for some more time finally worked. After few months of struggle My FASTag account was suddenly created and it was delivered to my home yesterday. Let me try using it and share my experience.

Finally!!
Congrats, enjoy the comfort of zooming past tolls.

 

[Nairrk]

After few days it would show in your PayTM app balance. It is already activated.

I have written to Paytm customer care and was then told that it has already been activated and asked me to download the Paytm app and then do the needful. Accordingly, I have downloaded the App and then logged in using my mobile number and password. Then I was asked to provide KYC details online which I tried using with my Passport, PAN Card, Election card, etc. but after doing it, every time I get an automated reply as '' Something went wrong, please try again after some time ''. I have been trying this since last 3 days, but no success.

What could be the problem?

 

[anshuman8]

I have written to Paytm customer care and was then told that it has already been activated and asked me to download the Paytm app and then do the needful. Accordingly, I have downloaded the App and then logged in using my mobile number and password. Then I was asked to provide KYC details online which I tried using with my Passport, PAN Card, Election card, etc. but after doing it, every time I get an automated reply as '' Something went wrong, please try again after some time ''. I have been trying this since last 3 days, but no success.

What could be the problem?

All these NBFCs are overhauling their KYC process after Aadhar KYC discontinuation. Better check nearest PayTM point and submit KYC documents offline to get it done.

 

[Nairrk]

All these NBFCs are overhauling their KYC process after Aadhar KYC discontinuation. Better check nearest PayTM point and submit KYC documents offline to get it done.

The nearest PayTm point is around 40 km away (one way). I have already sent an email to customer care and if they can help, then ok otherwise simply leaves it as in any case I am not going to use it on a daily basis (nearest Fastag activated Toll plaza is something 150 to 200 km away - hence no use of this Fastag now).

 

[vijay_968]

No need to worry. Just pass through. Once the system detects that you have passed the toll within the last 24 hrs, it will automatically deduct the remaining return fare. It happens in most tolls. In some tolls, where this automatic detection fails (or it is not equipped), you will be refunded later on - usually within 7-10 days.

Sometimes they may take longer, but the refund does come. My last 24 Hrs trip thro Toll Plazas was between 18th and 19th Oct 2018. Today I got his SMS while at Office :

Your FasTag A/c has been Credited for Rs. 22.75 for Adjustment entry on 11/15/2018 3:06:16 PM. Balance amount in the A/c is Rs. 91.39 - HDFC Bank Ltd.

Though they got the date and time wrong, I am happy to get the refund ... Ohhh I forgot. Someone made a damn good Software for NHAI/FASTag

 

[Nairrk]

All these NBFCs are overhauling their KYC process after Aadhar KYC discontinuation. Better check nearest PayTM point and submit KYC documents offline to get it done.

Yesterday, I got a reply from PayTm as under:

''Dear Customer, currently we are not accepting any new KYC requests. We regret the inconvenience caused''

In reply, I have asked them to refund Rs.600 paid for the Fastag Sticker. Let's see their reaction.!

 

[RKKOLLIPARA]

Yesterday, I got a reply from PayTm as under:

''Dear Customer, currently we are not accepting any new KYC requests. We regret the inconvenience caused''

In reply, I have asked them to refund Rs.600 paid for the Fastag Sticker. Let's see their reaction.!

I am also sailing on the same boat. Please update us as soon as you get the refund.

 

[Nairrk]

I am also sailing on the same boat. Please update us as soon as you get the refund.

Yes, I will update.

Also, I am going to write to TML Dealer about this incident (because they are the one purchased the Fastag sticker from payTm on my behalf) and warn them not to purchase any stickers from PayTm with immediate effect as all the new car buyers will face similar problems from PayTm.