I had a strange experience with the Pajero service folks. I was pretty sure that given my purchase date of 14-June from Shakti Motors, my second service was due only by 14th-Dec or 10,000km, whichever was earlier, and hence I carefully kept within speed limits (130kmph) and tried to exploit every possible travel opportunity to reach 10k KMs quickly.
However, I got a call last month from the service center. The lady who called told me that my second service was due. I was in the middle of work, and in a moment of weakness, after a token protest that I did not recall anything being due immediately, I agreed. Especially since she insisted that it was a free service, inclusive of pick-up and drop.
I then was called by the service supervisor, and I advised him that a bolt under the dashboard was out of place, and that wheel balancing needed to be done, and I would pay for that. He discussed these two items briefly and agreed to get everything done within 2-3 days.
After 2-3 days, I got a call from him, and his driver proceeded with the drop. I was however at my workplace, trying to finish a meeting and then reach home in time to receive the vehicle. My meeting got extended, and I tried to contact the driver from 4pm to 5pm trying to get him to not go to my home but reach my office instead. His phone was switched off all the time. When he neared my home, he himself called me, said that he could not divert to my office, left me stranded, deposited the car at my home, and left.
Annoyed, I called the service supervisor. He apologised, and mysteriously said that the driver should have known better since there was a payment of Rs3500 to be collected from me. I came awake instantly, and enquired why any payment was due. He explained that the engine oil had been changed, and the oil and air filter were changed too.
I replied that oil change was due only in December, and I already had my own synthetic oil ready for this, which they had agreed to use, and that the lady had said it is a free service, and nothing except wheel balancing and the loose bolt had been discussed. The supervisor protested, until I pointed out the date of purchase. He then changed tack and said that I had given the vehicle to them, so ought to pay up. I told him about the call I got, upon which he enquired which of the two ladies had called me. This was too much detail for me, so I signed off saying that
- he should not have called me in the first place when nothing was due
- After receiving the vehicle, he should have checked the service booklet and seen that nothing was due and hence he should not have changed anything
- he should have told his driver to stay contactable while returning the car
- he had not marked this service in the service booklet as “completed”. Hence I suspect that the service never really happened. And that there has been no oil change, and that he is perhaps fabricating everything.
- I offered to pay for the wheel alignment but he refused, offended at my non-copoeration. He had forgotten about the loose bolt.
Altogether a strange experience. No damage to the vehicle, which continues to amaze me.