Thread Starter
#91
Got my car back yesterday after 2 weeks. Apparently my case was rejected by the extended warranty team stating that the clutch had rusting on it and the car would have gone deep in water. Obviously that is not the case and I keep the car protected and park it in a garage. The extended warranty is claimed from bajaj finance and they rejected it.
The dealer then pushed the case directly to vw and asked for an exception to replace it for free and vw obliged and replaced it.
Things I've learnt from this experience:
1. dealership support is very important. In my case my SA went a long way to make sure i get the part for free.
2. The extended warranty claim is from a third party and not vw directly. Since its 3rd party they would make sure to find some reason to turn down the claim.
3. VW is trying to build its after sales support by offering goodwill warranty. Step in the right direction.
4. Try your best to have your car covered in extended warranty for as long as possible. Driving these cars outside warranty is a big risk specially that come fitted with the DSG DQ200.
The total bill was for INR112,000 approx. I just had to pay 1k for fuel that the dealer used for testing my car.
The dealer then pushed the case directly to vw and asked for an exception to replace it for free and vw obliged and replaced it.
Things I've learnt from this experience:
1. dealership support is very important. In my case my SA went a long way to make sure i get the part for free.
2. The extended warranty claim is from a third party and not vw directly. Since its 3rd party they would make sure to find some reason to turn down the claim.
3. VW is trying to build its after sales support by offering goodwill warranty. Step in the right direction.
4. Try your best to have your car covered in extended warranty for as long as possible. Driving these cars outside warranty is a big risk specially that come fitted with the DSG DQ200.
The total bill was for INR112,000 approx. I just had to pay 1k for fuel that the dealer used for testing my car.