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Tata Motors has announced 'Customer Care Mahotsav', a comprehensive customer engagement program for commercial vehicle customers across its service network in India from 14th January to 30th March 2024.
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- Customer Care Mahotsav will serve as an ideal platform for the brand for rich engagement with the fleet owners and truck drivers to understand their requirements and emerging trends.
- It will offer a host of benefits to the customers like vehicle check-ups by trained technicians, discounts on select range of Tata Genuine Parts and access to value-added services such as AMC, FMS and Fleet Edge etc.
- Drivers will benefit from comprehensive training on safe and fuel-saving driving practices, health check-ups, hygiene kits and value propositions designed specifically for them under the Sampoorna Seva 2.0 initiative.
- Tata Motors' Sampoorna Seva 2.0 offers a comprehensive care package that begins with the vehicle purchase and supports every aspect of operations throughout the vehicle lifecycle.
- This all-inclusive solution incorporates breakdown assistance, guaranteed turnaround time, annual maintenance contracts (AMC), convenient access to genuine spare parts and additional industry-leading services.
- Tata Motors also provides Fleet Edge – a connected vehicle platform powered by data analytics, to ensure a steadfast support and convenience, empowering businesses at every stage.
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