(Put the Worst Word You Can Think of Here) Experience at Avia Renault, East Delhi


Thread Starter #16
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Whoa you spend a million bucks and you get free dust and muck as well, I would suggest your friend to post the pics(assuming he took it ) on to the duster facebook page as well or send it to their customer care. Pathetic dealership attitude to say the least.

Btw that apart your views on the car, good and bads are pending sir :tongue:
Shall try to post the pic for all to see how a Moondust Silver Duster can be made to look like a Woodland Brown Duster without repainting it.

The less said about Renault Customer Care, the better. The Avia Auto sales manager (Mr. Neeraj) had the audacity to tell my friend that we could cancel our booking (after deduction of Rs. 5000, no less!) unless we purchased Insurance through them. Upon listening to this, my friend promptly shot an email to Renault Customer Care. Today, 3 days after delivery, he is yet to get a reply, let alone an auto mail. Its another thing that I set Mr. Neeraj right upon my arrival (and saved a cool Rs 12000 on insurance premium).

My views on the car, well that would be a separate thread, but a few quick and random points nevertheless (I call it the TAIndian itch):

1. Body: Contrary to most reviews, I did not find the doors flimsy at all.

2. Interiors and plastic quality: Nothing to write home about. Dont expext too much and you wont be dissappointed. Plastics do feel hard wearing though.

3. Switches: The power window switches have a strange rubbery feel to them. I dont like. Neither would I call them extremely robust. French quirks = ORVM adjustment knob below the hand brake "You Fool!! Why did you apply the handbrake?" "No sir, I just adjusted my ORVM".

4: "Can you see the bonnet?": YES SIR! But its more akin to looking 'up' at the bonnet rather than looking 'down' at it as in the Safari. You dont get that 'Sitting Like a King' feelig that you get when you sit in the driver's seat of a Safari. It feels more like sitting inside a raised sedan (as is the case with most soft roaders today).

5: Engine bay: Pretty neatly arranged and with room for mods. I will give one reputation to anyone who sees the engine bay for the first time and locates the engine oil dipstick withing 15 seconds. Okay, make that 30 seconds, or 60, or......

6. Visibility: Good- frontal, rear, and sideways. No claustrophobia.

7. Space: Good for 5 adults who weigh 70 kgs and are 5'10" tall. The rear AC duct is a nuisance though. The luggage space is great (rear jump seat Rs 7500+ labour Rs 1500).

8. Engine: Pretty smooth and refined for a SOHC 8 valver. Cold idle is impressive. Low end torque enabled this one to be used as an automatic in the city - pulls cleanly in first, second, and third gears one after another without use of accelerator (we were 4 adults in the car). I dont think the car's dead before 2000 rpm at all. Feels immensely tractable and solid in an old fashioned way. I wonder how much more tractable the 85 bhp would be. Did not rev it above 2500 rpm. New car Duster soft heart Dinkar after all.

9. NVH: Good. Sedan like. You can listen to Eric Clapton at volume 10.

10. Steering: Not too light. Not too hard. Not too feelsome. Not too numb. The text sounds like poetry but the steering isnt like that. Its like eating a banana. Doesnt melt in your mouth, isnt crispy, but eat one and it satiates your hunger. Zero play.

11. Suspension/ride/handling: Oh the much talked about Duster suspension! I was eager to take this one on bad roads at speed to appreciate its much acclaimed suspension. However, I think the tires of our Duster were overinflated. Absolutely noiseless suspension. Did not test over sharp bumps though. Despite riding on overinflated tires, the way the dampers compress and recoil is fantastic for a car under Rs. 20 lakhs. Its like a baby being cosseted in her mother's lap....up down...up...down.....up AND down....without feeling anything. I think, like the Citroen 2CV, the Duster can carry a crate of eggs across a freshly ploughed field (shhh....did someone say 4x4?) without breaking a single egg. Ride is absolutely flat and the Duster feels planted at all times. Cornering is confident and car like, unless your definition of car is a Lotus/Ferrari. No unsettling during quick lane changes. Some body roll is there but it is liveable.

12. Brakes: Well, it has ABS and I did try a few emergency braking manoeuvers. The Duster always stopped in a straight line (poor Mr. Rana). Brake pedal modulation is good and there is no sudden jerkiness. Pedal travel is adequate.

13: Clutch: I did not find the clutch very hard. It's not feather light of course but its definitely not hard.

14. Gearbox: Not snickety snick but precise enough. Pull-to-engage reverse. Shift gates are adequately spaced. Unless one is a total noob, one cannot mischoose ( I know there's no such word but it sounds cool) a gear.

15. Accelerator: Throttle input is smooth and pedal modulation is well matched with the FI system. No jerkiness.

16. Seats: Do the job. Cant comment on seat support as the test drive wasnt too long.

17. "Kitna Deti Hai?": My friend drove it from New Delhi to his home (400kms). Smooth road. Not exceeding 2000 rpm. 3 adults and a baby with some luggage. Smooth driving style. Low traffic. And it gave 17.5 kmpl.

18. ICE: Not bad but not for audiophiles (well, no OEM ICE does for ANY audiophile). Weak bass and treble. Sounds okay at higher volumes.

19. AC: Not tested.

20: Headlights: Not tested.

21: Wipers: Not tested.

22. Valur For Money: I think the top version is overpriced by about Rs 2 lakhs. Renault's mishmash with the variants is well known by now. At that price range, I expect more features, a 4x4, better plastics, and a 2.0 litre engine (doesnt mean the 1.5 DCi is bad). However,to each his own.

23. Overall: A good, solid, fuel efficient, spacious, comfortable, manoeuvrable, dependable (based on the Logan, remember) albeit overpriced car that will last for at least 10 years and fetch good resale.

24. XUV 500 or Safari Storme or Duster?: Heh heh. Well bowled but not out. Ask Raja/TheXover/TSIVipul, add their responses and divide it by 3 to get no result[;)].
 
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Thanks a lot Sam, i can see a budding Dilip Bam in the making , those jump seats are those Renault accessory - i doubt it will have any head room though as a jhugad might come handy on a odd day ?

Have heard rave reviews of the Duster suspension, would love to see it in real as to how it compares with the Storme.

One of these days you should do a detailed review on TAI![thumbswink]
 
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Thread Starter #18
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@Iron Rock: Thanks for your comments. I am humbled.

The jump seat is an official Renault accessory (it has a cat part number in the accesories list). I did not get to have a look at it because me and my friend were least bothered about it. Cant comment about its practicality. Maybe some TAIndian would fit it in (on?) his Duster someday and let us know the results.

Duster's suspension is good, no doubt about that. As I have said in my earlier post, the way it compresses and then recoils is impressive - zero noise while at it and it all happens like one of those well damped lids in old Philips cassette players (remember them?).

Would love to do any number of official reviews for TAI. Thanks for lighting the flame.
 
Thread Starter #19
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Forgot to add one thing. Saw a Duster fitted with the 'Chrome Kit' (official Renault accessory) at the dealership and the chrome bits were rusting away to glory at various places/parts. The Duster was new and Delhi registered (pun purely unintentional). Delhi climate is not conducive to rust. So, all wannabe Duster owners, avoid the 'Chrome Kit'.
 
Thread Starter #20
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Here's a pic of the Woodland Brown Moondust Silver Duster AFTER the Security Guard had given it a so called 'wash'.

Believe you me, it actually looked like a Woodland Brown Duster before this 'wash'.
 

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Thread Starter #24
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One more update: Avia Auto has till date not given him the service booklet. Oh Yeah!!
 
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Thread Starter #25
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3 months and one free service later, the above statement still holds true. "Awwww Monsieur....vi aar beesy sailing tooo menee Doosters......vi don hav dah blaahdy tyme to preeeent da damn sourveece booook......"

C'est Bien!! Touché!!
 
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Thread Starter #27
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Second service update: Rs. 2000. Mineral oil, oil filter, and some washer. Air filter and diesel filter not changed. Kms done - 9300. Service book still not received.
 
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Second service update: Rs. 2000. Mineral oil, oil filter, and some washer. Air filter and diesel filter not changed. Kms done - 9300. Service book still not received.
Sam, [lol] what a dealer who kept on printing the service book till the end of 2nd service[lol], what he says about it
 
Thread Starter #29
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The dealer had mailed him some loose A4 papers instead of the service book and he hasn't bothered to read them as yet. He has been told by the service centre guy that there is no service book for the Duster and service particulars are logged online.
 
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