July - October 2023 - Never Ending Stint with Rogue Garages
This time Club 7.
Piggie was running fine, but when returning late at night from the office, gave up suddenly with a neutral effect with the bike not moving. I thought it was the clutch since it was nearing EOL. The closest garage was Club 7, a recently opened SBK and premium bike garage with good mouth publicity and decent reviews on Google Maps. Called them up and no one picked as to be expected as it was beyond their working hours. Pushed the bike a good 2-3 km and they were still open. They diagnosed it as a blown clutch and gave a week estimate for the job.
Then, it all started, weekly visits after unanswered phone calls, they'd never pick up, maybe 1 out of 10 tries. This continued for 103 days and on the 104th day they diagnosed it as a rounded drive axle, which means the bike was unattended for all these days. The claimed delay was the unavailability of spares, which we offered to procure all these days. Got the bike the very next day. They insisted on rebuilding the engine and didn't do the clutch replacement which we asked them to do.
At the time of delivery, the bike had no fuel and even the reserve was out, which they claimed was a gauge error as it was sitting so long and didn't assist in getting fuel and kept saying it got enough fuel to reach the gas station, luckily it did. First filled for ₹ 200 to check their claim and it was wrong as we already knew.
The bill was even funnier. Charged for washing twice, which they said was something vague.
Parts:
Oil - ₹ 1,700.00
Oil Filter - ₹ 80.00
Head Cover Beading - ₹ 300.00
Sprocket Seal - ₹ 100.00
Drive Shaft - ₹ 200.00
Packing Kit - ₹ 900.00
Coolant - ₹ 800.00 (Used regular dark green coolant, even if it is Motocool or Radicool, not gonna cost more than ₹250.00)
Petrol - ₹ 200.00 (Drained even more worth petrol and got balls to bill it)
Brake Fluid - ₹ 100.00 (Price for 250 ml, top-up would take less than 100 ml and the reservoirs were never opened)
Labour:
Labour - ₹ 6,000.00
Tank and throttle body cleaning - ₹ 800.00 (draining what was in there and TB not touched)
Wash - ₹ 200.00
Battery Charging - ₹ 100.00 (Twist)
Washing - ₹ 200.00 (Twice)
Total - ₹10880.00
The replaced shaft.
The issue starts one by one. The coolant was spilling from the coolant cap when the fan kicks in and then through the expansion tank overflow when the engine was shut down. Called them immediately and picked up after a couple of calls and asked us to bring the bike all the way back. Evident that the bike wasn't even tested (or even started) after work. This is when we found the expensive coolant.
Bought Motul Inugel Expert from nearby Bajaj SVC - ₹ 223.00
Cycled a few times and the issue persisted.
The culprit seemed to be the radiator cap. Bought one from Prime Motors, a nearby Bajaj spare and service. Common part for most Bajaj and KTM bikes. The issue was sorted out.
Radiator Pressure Cap - JG601235 - ₹ 153.00
The old one seemed aged. They could've checked this while filling the coolant, at least. Suspicion for a swap is behind the head as the bike has been sitting there for quite a long time.
More unearthed. Not even a single plastic rivet was installed and some bolts were missing.
Used Yamaha ones. Slightly shorter, but worked.
The battery was from some other bike and the band was missing. Ours was a 2021 make, got a 2022 instead.
Broke the crash-guard bolts. The level of carelessness.
The side stand was also loose and shaking. This is how it would look when they wash the bike twice.
Sad state of the chain. No lube despite charging a bomb. Even the slack was out.
Cleared all the mess.
Trust is the key for any business that wanna sustain long-term.