Fiat First: Comprehensive Customer Service Program

[RSM]

For Fiat owners

See if your city is covered under Fiat's Road Side Assistance coverage

 

[RSM]

Fiat first exclusive check-up camp

1.Free check up of vehicle
2.Free top up of consumables (oils, coolant, fluids etc)
3.Special discounts on parts & labour
4.Complimentary gifts

Details - Fiat India

 

[Aditya]

Winning and retaining customer loyalty is the best way to ensure future sales, and this is a good way to do the same!!

 

[RSM]

There were so many great reports from Pune vehicles owners.
Let me find out how it happens here in bangalore.

 

[RSM]

I received the invitation from Fiat.

 

[350Z]

Congratulations! You and other Fiat'ians must attend it. I've heard many positive feedback from the Fiat owners who used this service.

Drive Safe,
350Z

 

[RSM]

Yes i will attend this on 6th Mar at Concorde Motors, Diary Circle.

 

[cooldhaya]

Oh yes thats good! Update us about the service which you get RSM! I always wanted to get a feedback on these kinds of things!

 

[RSM]

Just now i received call from my dealer and booked appointment for sunday, 7th March, morning.
They informed me that they have some 40 point checklist and also external body wash, apart from fluid top-ups and assured small gift, all free. Some seniors and engineers are coming from Fiat, with whom customers can interact and discuss the issues if they have any.

 

[350Z]

Could you put down the checklist here, If you have? And It’s a nice chance to interact with their officials but I guess you won’t have any issues to discuss about your Fiat. Also, hopefully other Fiati’ans on TAI (vroom, grandeur etc.) are trying to attend it as well.

Drive Safe,
350Z

 

[RSM]

I don't have their checklist, will try to get at the time of servicing.
vroom and grandeur might attend mumbai's camp, which is on 13/14th march.

Yes i don't have any issue with my punto, so still thinking what to ask??

 

[RSM]

Fiat First - Free Service Camp - First Hand Report

First Hand Report from Concorde Motors, Dairy Circle, Bangalore.





As planned i visited today for the camp, and i was the 1st person to reach (i went to airport and went to camp directly from there.) They were still getting ready, i just parked my car and one gentleman came to me and introduced himself and he was none other than Mr. Mangesh Kodalkar, Head Customer Support Fiat. Since there was no rush i was able to talk freely for almost 30+ mins. It was just excellent conversation. He given me his visting card also.







The Service Manager, Mr. Ratish, came work started thereafter.
With their permission i went inside the service area and they explained me what all they will be doing. Mr Ratish explained me so many thing, specially about underbody of Punto, and he showed and explained me how the underbody protection is the best in its category.















Front Desk


Car washing






Mangesh Chatting with Ratish


Mangesh checking one customers car himself


Fiat small gift - Tissue paper


It was very good experience for me.
The checklist was not supposed to given, but i could manage one 44 point checklist they are doing in the camp, apart from any other issue.

 

[cooldhaya]

Seems Fiat is doing everything they can to win back some confidence in their cars that they are maintenance free!!

 

[350Z]

Nice short and sweet experience RSM, Pictures are speaking themselves how the fiats were serviced. Did they advise you for any extra job like other service centers generally do? And what was total sum you spent in camp, Zero?

Drive Safe,
350Z

 

[RSM]

Yes it was zero cost, no extra jobs suggested.

Also, i forgot to mention, they provided breakfast snacks to all people came in morning and drinks was offered every hour. It was indeed great experience.

What i liked most was, the service manager pointed-out all the great built of underbody of Punto.