Don’t Ever Go with Lathangi Ford for Servicing

[arunachalam1984]

I left my Ford Figo for servicing with Lathangi ford on 5th Sep and they said there is some issue in Breaking wire and looks like there is some Rat bit and told them to take your time and do service. Next day I got my car with all my complaints resolved and they said breaking wires are clear now we did a full check and they showed me those wires are insulated with a tape and I asked them ‘why you didn’t change new wire’. They replied this is perfectly fine sir and no issues at all. On 7th morning I was driving from Bangalore to Salem, near Dharmapuri an 3 wheeler auto applied a break and I put a sudden break and then my car got skid and it went upside down. With god’s grace me and my wife are safe.

So please don’t trust Lathangi ford. These people will nicely talk when you leave your car for service. But actual service is a carp I would say.

 

[JOHNLORD]

Re: Don’t ever go with Lathangi ford for Servicing

Are you serious, this looks really bad. Thank God you and your family are ok.

 

[ERTIGA_ZMR]

Re: Don’t ever go with Lathangi ford for Servicing

Oh my God, it looks pretty bad. Thank God both of you are safe. Escalate this matter at highest level. No one can afford to play with people life. While servicing brakes and other vital features the service center should ensure that it is 110% rectified.

 

[Figoian]

This is atrocious. Good that you all are safe. Can't imagine about your position when it was rolling down.

Don't worry, everything will be alright and held Lathangi responsible to get your car back in shape and safe. Don't pay a single penny either from your side or from Insurance. Escalate to Ford (write2md@ford.com) and have them involved in the entire process.

Once everything is fine, they should also compensate for the trauma and distress you underwent. YOU SHOULD NOT LEAVE THEM JUST LIKE THAT...

 

[Bopanna]

Thank the Gods that your family is safe. This is highly irresponsible of the service centre. The car braking system is something they shouldn't have taken lightly. It looks like no value for human life - just to save some pennies and meet timelines, they have done shoddy job and given to you.

Please complain to Ford corporate. Hopefully, they won't stonewall asking you to resolve with dealer.

PS: I have an Ecosport booking with Lathangi. The sales experience hasn't been great shakes so far. But risking life and limb takes it to a totally new level.

 

[TSIVipul]

Re: Don’t Ever Go with Lathangi Ford for Servicing

I left my Ford Figo for servicing with Lathangi ford on 5th Sep and they said there is some issue in Breaking wire and looks like there is some Rat bit and told them to take your time and do service. Next day I got my car with all my complaints resolved and they said breaking wires are clear now we did a full check and they showed me those wires are insulated with a tape and I asked them ‘why you didn’t change new wire’. They replied this is perfectly fine sir and no issues at all. On 7th morning I was driving from Bangalore to Salem, near Dharmapuri an 3 wheeler auto applied a break and I put a sudden break and then my car got skid and it went upside down. With god’s grace me and my wife are safe.

So please don’t trust Lathangi ford. These people will nicely talk when you leave your car for service. But actual service is a carp I would say.

Well, let me be straight(Will being sorry after looking at that picture make any difference?)
Is your car equipped with ABS? If not then in this case mailing to any higher authorities will not give you anything more than a mail stating sorry nor you can blame A.S.S. for locking of wheels and car going out of control if there is NO ABS. If the car is ABS equipped then yes, you have a strong case.
Have they charged you anything for changing wires or any kind of service bill etc which mentions wire change or braking system repair whether paid or under warranty? If yes then maybe you can move on with it else it will be useless even if you talk directly to Mr. Alan Mullaly.
You took the car even after knowing it all and hence nothing was hidden to you, you may have got it changed if you would Have been strict on your side but you haven't hence my dear your case is so weak that you won't get any benefit by any ways going against the dealership/A.S.S. by any ways. Maybe hiring Mr. Ram Jethmalani may help you in case you file a court case but then his fee will be higher than the price of the car itself. Hence if your car HAS ABS then okay, else my dear you are on the weaker side. The wheels locked after you applied the brakes and then the car went out of control or overturned.
I know I am sounding rude/arrogant or maybe heartless but this is the bitter truth of your story. You put a complain in Ford and they will ask dealership for justification and they will tell the whole story to Ford and will be set free that's it.

 

[Figoian]

Re: Don’t Ever Go with Lathangi Ford for Servicing

Well, let me be straight(Will being sorry after looking at that picture make any difference?)
Is your car equipped with ABS? If not then in this case mailing to any higher authorities will not give you anything more than a mail stating sorry nor you can blame A.S.S. for locking of wheels and car going out of control if there is NO ABS. If the car is ABS equipped then yes, you have a strong case.

I can see Titanium badge on his car. It's with ABS then.

You took the car even after knowing it all and hence nothing was hidden to you, you may have got it changed if you would Have been strict on your side but you haven't hence my dear your case is so weak that you won't get any benefit by any ways going against the dealership/A.S.S. by any ways.

Sorry to defer you on this point. The customer is not an expert to decide on what is right and wrong in the car. It's the duty of the dealership. A customer can insist to an extent and can put forth the expectations, demands. But if the dealer is quite confident and clear, we have no choice than trusting them and accepting it to be OK. That's the case most of the time, if not always.

 

[draneeshpm]

Hi arunachalam1984,
That's scary to say the least.Lucky that you both didn't get hurt.Can you please upload the service bill for the repairs done?
Regards,
Aneesh.

 

[Raaj]

Re: Don’t Ever Go with Lathangi Ford for Servicing

Very sorry to know about the accident. But glad to know that everybody in the car are safe. Good Blessed You.

Hopefully, everything works fine for you. All the best to you and to your family.

 

[anshuman8]

Re: Don’t Ever Go with Lathangi Ford for Servicing

Thats a scary accident and an indeed lucky escape.

Can you explain in detail what are " Breaking wires". What are the purpose of these wires?

 

[TSIVipul]

Re: Don’t Ever Go with Lathangi Ford for Servicing

I can see Titanium badge on his car. It's with ABS then.

Well, then locking of wheels causing an accident is definitely a very serious issues. In this case the owner is having a very strong case and not only Ford officials but consumer forum must also be approached.

Sorry to defer you on this point. The customer is not an expert to decide on what is right and wrong in the car. It's the duty of the dealership. A customer can insist to an extent and can put forth the expectations, demands. But if the dealer is quite confident and clear, we have no choice than trusting them and accepting it to be OK. That's the case most of the time, if not always.

Sorry from my side to for the difference of opinion, if I am the owner and I am paying for anything then service center people are no one to tell me if I need to get the specific part replaced or not and similarly if I am not satisfied with any degree of repair work done then also if I am accepting my vehicle back dissatisfied then I am at fault not the A.S.S. guys. Whenever my corolla visits A.S.S. for any repair work to be done then the SA has to carry out the repair work told to him, either with smile or an aching cheek but he has to do. Oh c'mon yaar I own this car I have paid my money for it and I deserve to be satisfied by the service by every way.

Can you explain in detail what are " Breaking wires". What are the purpose of these wires?

In case the car is ABS equipped then I guess these are the sensor wires which connect the sensors with HECU.

 

[Iron Rock]

Arunachalam, Firstly I am very glad to hear you and family are safe, one does get shaken going through such an incident !

However I am not convinced fully with what happened is related to the previous service incident. What wires are you referring to ? Taping a electric wire is kind of a standard diagnosis, depending on which wire it is, kind of cut etc a proper judgement is essential - that part I agree

However an accident is a very complex live situation and figuring out what happened with the car during that process of heavy braking needs proper analysis(with or without abs) - no company is going to guarantee whether a vehicle will topple or not, driver inputs and physical conditions have a large say. I think you need to investigate this in more detail and come with more data. There can be nothing proved with what you have posted above I am afraid.

 

[anshuman8]

Re: Don’t Ever Go with Lathangi Ford for Servicing

If the car had brake failed/toppled in standard test conditions, the dealer could have been charged with negligence.

In a live scenario, under what conditions you actually applied the brakes would be in question.

i) What was the speed the car was traveling when you applied the brakes?
ii) What was the distance from the vehicle in front of you?
iii) The speed limit in AH43 is strictly 80 KMPH. If you were going above that, you have violated the rules already.

Hope these questions will clear the confusion.

 

[vu2gte]

If there was a problem with the abs the warning light would have shown up on the dashboard.

 

[amit1km]

Looks like it is faulty ABS. Since he had already had complain with service center regarding this, it can be useful to him.