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PART IV: MOTOR INSURANCE CLAIMS METHODS
Let us understand the various claim settlement procedures adopted by insurance companies while settling a VEHICLE CLAIM:
Insurance Companies indemnify the loss of the Customer / Insured by resorting to any one of these methods based on the quantum of damages.
REPAIR LOSS BASIS:
TOTAL LOSS BASIS:
CONSTRUCTIVE TOTAL LOSS BASIS:
CASH LOSS BASIS:
REPAIR LOSS BASIS:
Settlement for minor to medium damages on partial loss basis
Net Liability = Labour charges + Parts allowed at different rates of depreciation
– (Minus) Policy Excess & Salvage value
Depreciation Example:
Depreciation on Parts for Partial Loss Claims
The following rates of depreciation shall apply for replacement of parts for partial
loss claims in respect of all categories of vehicles / accessories.
1. Rate of depreciation for all rubber nylon/ plastic parts, tyres and tubes, batteries and air bags-50%
2 Rate of depreciation for all fibre glass components-30%
3. Rate of depreciation for all parts made of glass-Nil
4. Rate of depreciation for all other parts including wooden parts is to be asper the following schedule:
AGE OF THE VEHICLE % OF DEPRECIATION
Not exceeding 6 months Nil
Exceeding 6 months but not exceeding 1 year 5%
Exceeding 1 year but not exceeding 2 years 10%
Exceeding 2 years but not exceeding 3 years 15%
Exceeding 3 years but not exceeding 4 years 25%
Exceeding 4 years but not exceeding 5 years 35%
Exceeding 5 years but not exceeding 10 years 40%
Exceeding 10 years 50%
TOTAL LOSS:
Settlement for heavy damages when repair becomes uneconomical.
Wreck/Salvage is taken over by the insurer and the Market Value/IDV(Whichever is lower)-Policy excess is paid to the insured
RC book is collected from the insured and wreck is disposed off with/ without RC
Theft of the entire vehicle is also total loss.
CONSTRUCTIVE TOTAL LOSS:
Generally resorted to when the aggregate cost of repairs and the retrieval exceeds 75% of the IDV
Liability is worked out as under:
Market value/IDV(whichever is lower)-wreck value-Policy excess
Salvage is left with the insured at his disposal
Policy is cancelled from the Date of loss
CASH LOSS BASIS
This mode is resorted in Generally in respect of Commercial vehicle where the insured is unable to finance and carry out the repairs and replacement of parts and furnish Bills
In such cases, The assessment is fixed at 70%-75% of the net assessed loss(Tax not allowed)
Policy is cancelled from the Date of loss
NOTE:
Insurance companies generally pay the loss directly to the insured on production of the original bills with a satisfaction note on works carried out. Some companies have CASH LESS facility like Health Insurance policy, where in the customer only has to bear the loss in case of depreciations and other expenses not relevant to the accidents, provided if the repairs are carried out by their approved, networked auto garages.
While choosing a policy from a company, carefully note how much compulsory excess that one has to bear in each and every claim – whether or not nil depreciation policy.
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