Thread Starter
#1
We have a 520 BMW which is 6 years old. My sister in Mumbai has been complaining to the service centre for the past 6 months of the issue.
BMW service centre were shown the car and saw the issue. The rubber lining in the door handle bezel is melting on the front driver door and left rear passenger door.
In addition, the window regulator switch surround which is plastic is also melting. BMW say that car is out of warranty so can only replace it at a cost.
Being in the Automotive industry for 40+ years I know that the issue is the raw material used to mould the products and BMW are too proud to admit the issue.
If this was a case in Europe or UK or USA the automotive Ombudsman would have investigated and likely made a recall as melt on a electronic door switch plastic also indicates that there is a likely fault with the electrics and maybe has a further underlying issue. I wonder why we in India are so relaxed and never speak up on foreign car issues and stay quiet.
I would like to know how to take further with the right authorities to get this replaced and closed.
BMW service centre were shown the car and saw the issue. The rubber lining in the door handle bezel is melting on the front driver door and left rear passenger door.
In addition, the window regulator switch surround which is plastic is also melting. BMW say that car is out of warranty so can only replace it at a cost.
Being in the Automotive industry for 40+ years I know that the issue is the raw material used to mould the products and BMW are too proud to admit the issue.
If this was a case in Europe or UK or USA the automotive Ombudsman would have investigated and likely made a recall as melt on a electronic door switch plastic also indicates that there is a likely fault with the electrics and maybe has a further underlying issue. I wonder why we in India are so relaxed and never speak up on foreign car issues and stay quiet.
I would like to know how to take further with the right authorities to get this replaced and closed.
Attachments
-
114.2 KB Views: 46