All New Maruti Suzuki Alto 800 (LXi) Ownership Review

[Tenida]

@Freakdude

Yes in recent pics the crack seems to be slightly bigger and eventually it will spread like virus

1) I have a pic just after the car purchase.
2) No, car never hit by anything till date.
3) Neutral. Its just a new MS dealer but as my Father knows some higher authority so I think I have some hope. Lets see

I would have repaired if its my fault but as its manufacture defect or dealer negligence I will try every possible steps to get the bumper replaced.


But whether I can prove or not, One thing for sure Quality check of Maruti Suzuki cars are getting bad day by day.

 

[saishibu38380]

looks like a manufacturing defect. contact your dealer.

the skirts may be available in OEM also , like the wagonR, swift and other cars.
but what i feel is the OEM skirts of maruthi s too low and that scrape the road in bumps. especially in SX4 and wagonR

 

[freakdude]

@Freakdude

Yes in recent pics the crack seems to be slightly bigger and eventually it will spread like virus

1) I have a pic just after the car purchase.

Good. Is the pic showing this area clearly? If yes then you can start to discuss it out using this pic in a more polite and gentle tone and who knows the dealer might actually help you out.

2) No, car never hit by anything till date.
3) Neutral. Its just a new MS dealer but as my Father knows some higher authority so I think I have some hope. Lets see

This can surely work as an added advantage.

I would have repaired if its my fault but as its manufacture defect or dealer negligence I will try every possible steps to get the bumper replaced.


But whether I can prove or not, One thing for sure Quality check of Maruti Suzuki cars are getting bad day by day.

Few replies in bold above.

Not sure if MS QC is to be blamed here as it might be a possibility that the crack was induced by the dealer due to negligent handling.

Well start out the discussions with MS dealer and side by side with your trusted mechanic too on how to repair this and the cost involved. This way you would have more knowledge when discussing it with the dealer.

 

[Vishwas]

The cracks tell the parts which is used is really cheap, i think its slightly on the tougher side to get a replacement,

Please tell me:
- Did you fix The no. plate or the dealer fixed it?
- Is the crack much visible from distance,

I suggest you go to the service station and tell them about this crack, seek their suggestion first, if nothing works out, we'll find out a way for curbing this, (maybe a DIY to fix this can be done)

 

[Superbad]

At most they would just repair the crack.
Sorry to say but expecting a replacement is a bit ambitious thinking.

 

[appus]

It is been 7 months since you got your vehicle (Nov 2012).
They first question would be - You didnt see the crack for 7 months?
Even if you show the photograph, they may not believe.

Problem is , we notice things really late. And they are smart enough to cover the problem initially so that you do not notice.

I noticed two black dots on my front bumper when i washed my car. It was not there before giving to service. When they got it back, i didnt notice it. They might have made some temp fix to give the car in good shape. When i asked them, they immediately replied. Why didnt you tell us till now.

I am not discouraging you. Just the reality. They may try their best 'not to give replacement'. You can try talking politely and see whether it works. If not, try with influence. Even if that does not work, write to maruti :)

 

[anshuman8]

@Freakdude

Yes in recent pics the crack seems to be slightly bigger and eventually it will spread like virus

1) I have a pic just after the car purchase.
2) No, car never hit by anything till date.
3) Neutral. Its just a new MS dealer but as my Father knows some higher authority so I think I have some hope. Lets see

I would have repaired if its my fault but as its manufacture defect or dealer negligence I will try every possible steps to get the bumper replaced.

But whether I can prove or not, One thing for sure Quality check of Maruti Suzuki cars are getting bad day by day.

Please check if the crack is only for the paint or the bumper. Also do check fresh replacement bumper from MS workshop stock, if such crack/crevice exists.

In most of these cases dealer will wash off hands. The crack might have occurred in their yard.

There are lesser chances to get this under warranty replacement.

All the best,
Anshuman

 

[Tenida]

Few replies in bold above.

Not sure if MS QC is to be blamed here as it might be a possibility that the crack was induced by the dealer due to negligent handling.

Well start out the discussions with MS dealer and side by side with your trusted mechanic too on how to repair this and the cost involved. This way you would have more knowledge when discussing it with the dealer.

Yeah that pics shows the crack properly. Thanks for your help

The cracks tell the parts which is used is really cheap, i think its slightly on the tougher side to get a replacement,

Please tell me:
- Did you fix The no. plate or the dealer fixed it?
- Is the crack much visible from distance,

I suggest you go to the service station and tell them about this crack, seek their suggestion first, if nothing works out, we'll find out a way for curbing this, (maybe a DIY to fix this can be done)

Please tell me:
- Did you fix The no. plate or the dealer fixed it?
No, its done in RTO office, Beltala, Kolkata

- Is the crack much visible from distance
No, unless i would have seen them while taking the delivery or while PDI


Thanks and hoping for the best

At most they would just repair the crack.
Sorry to say but expecting a replacement is a bit ambitious thinking.

Lets see. Need to fight for this

It is been 7 months since you got your vehicle (Nov 2012).
They first question would be - You didnt see the crack for 7 months?
Even if you show the photograph, they may not believe.

Problem is , we notice things really late. And they are smart enough to cover the problem initially so that you do not notice.

I noticed two black dots on my front bumper when i washed my car. It was not there before giving to service. When they got it back, i didnt notice it. They might have made some temp fix to give the car in good shape. When i asked them, they immediately replied. Why didnt you tell us till now.

I am not discouraging you. Just the reality. They may try their best 'not to give replacement'. You can try talking politely and see whether it works. If not, try with influence. Even if that does not work, write to maruti :)

Seriously I have not seen it , Not even during PDI. I think the crack was there at that place you cannot notice with normal eye. I will try my best to get the replacement otherwise will do a DIY to fix it

Please check if the crack is only for the paint or the bumper. Also do check fresh replacement bumper from MS workshop stock, if such crack/crevice exists.

In most of these cases dealer will wash off hands. The crack might have occurred in their yard.

There are lesser chances to get this under warranty replacement.

All the best,
Anshuman

Crack was not deep enough what I can say. Yes, its dealer negligence and I checked with other Alto 800 the crack is there only with my vehicle



Btw. Thanks my friends for your reply and suggestion it means lot to me.


Thank You

 

[Gurrala74]

Why not, any I am entitled for a free Lamborghini. Seek the facts before suggesting like a kid buddy.

@FD, I really did not understand what do you mean by this

 

[Tenida]

Mailed the complain to Maruti-Suzuki & hoping for a positive reply. Btw. will do the second service tomorrow and will install the Left Mirror. It cots 1210 INR.

 

[Tenida]

Got call from MARUTI-SUZUKI customer care yesterday. They said the service engineer will inspect the issue and if required they will replace the bumper. So, as per their word service engineer visited my place and after inspecting they find its a paint crack and they agree to paint full rear bumper. A great relief after all. That's why I always say MARUTI-SUZUKI's service is the best. They solve the problem so quickly.

 

[Tenida]

Update:

Done the 2nd service at my home. yes you heard it right. They have the all latest equipment a car which is enough for inspection i think.

Installed Left ORVM : Rs.1142 /-
Screen wash shampoo: Rs. 15/-
3pcs Nut: Rs. 6/-
Total: Rs. 1163/-

Here's some photographs:

 

[visran]

How did you find the mobile service quality?

 

[Gurrala74]

@Tenida

Mobile service at home, oh that was really impressive buddy. Yes same question from my side too, how do you find it

 

[Tenida]

@Tenida

Mobile service at home, oh that was really impressive buddy. Yes same question from my side too, how do you find it

Today morning I got call from Service manager, One Auto asking me whether I will opt 2nd service in Workshop or with mobile service. I ask, is it possible to do 2nd service with mobile vehicle? they said , Sir we have all modern equipment installed in a Eeco . So, I said yes.
One thing I have to say the service engineer were very cooperative and fixed all problem with care.