Pathetic service experience with Amazon-
Dear all,
I am afraid to present my extremely disappointing and frustrating purchase with Amazon.
17 October 2018 Order # 408-7723445-4992304, I place an order for an Item.
Fri, Nov 9, 2018, Seller ships the item. This is where string of bad events start. The product is shipped directly from china! Its nowhere mentioned that product will come from china! I wonder why amazon has no clear poilcy on this? If it was mentioned clearly, I would have gone for Aliexpress which will be not just cheaper but also faster in most cases. And do you really need 20+ days to ship an item? I mean seriously?
of couse, I being patient guy that I am, I decided that I shall wait. I wonder why I did'nt cancel the order right there and then, Which should've saved me from a lot of headache. Well.
Wed, Nov 21. Once fine day, when I had almost forgotten about this item, A Carry bag arrived at my place. Wonder what it was. Yeah it was the item. In a carry bad! I mean forget a box, nicely wrapped in bubble wrap or just anything. The seller had shipped the item in plain plastic bag with zero protection!
Wed, Nov 21, 2018 at 4:34 PM. Naturally, the product was damaged. And I raised the return request.
Wed, Nov 21, 2018 at 4:48 PM- Seller asks the product to be sent back.
Wed, Nov 21, 2018 at 8:18 PM- I say, do not want to be bothered for a return shipment. Please arrange for a pickup.
Thu, Nov 22, 2018 at 9:46 AM- Amazon or seller denies any help regarding pickup or return shipping label/ Prepaid package. or any other way. This is where the events turn for the worse. Somehow I accept that I will send the parcel back, using my own courier expenses. The seller agrees a full refund along with any shipping charges incurred. I wish i had some sanity and dumped the product back into the garbage bin and never gave it a second thought but. Read on.
(Dear customer,
Thank you for contacting us, we already told you we will bare the courier charges so please send the item to our address through any courier, we will pay the courier charges also, please send the item to below address
Return Address: shopping world
9-11-80, 1st floor
kk towers, kasba bazaar, beside hunuman temple
KHAMMAM, TELANGANA 507001
IN.)
Thu, Nov 23, 2018 - I Get a nice box. Pack the item well. now the parcel is much larger than what it arrived as. I spend about 100 odd bucks on Packaging and handling, and further 240 for DTDC courier. Total expenses about 350. I have photographic proof of this.
As I had reciept for only Rs.240, I present the same to the seller and Amazon CS.
(Hello,
I have dispatched the product, Details below
Amazon.in Order Number: 408-7723445-4992304
-- Name of the courier company- DTDC
-- Tracking or AWB (air waybill) number- P48135896
-- Return address- Shopping world, Telangana.
Shipping cost-INR 240.)
Wed, Nov 28, 2018 at 7:56 AM- Apparently, Seller receives the product and Amazon asks mode of payment if I want a cheque or NEFT? NEFT , I say. I wonder why Amazon has to ask this.
Mon, Dec 3, 2018 at 2:49 PM Amazon credits refund. Partial one. WTH! Where is the courier expenses that you had promised? I again shoot an email to Amazon asking why they have not credited courier charge as promised! Please note that the courier receipt was already sent to amazon on my previous emails. I send it again. Now amazon starts acting like they are doing a favor by considering shipping charges.
(Dear Customer,
Greetings from Amazon.in
We are writing to confirm that your refund for Rs.922.00 has been processed for your Order # 408-7723445-4992304.
This refund is for the following item(s):
Item: SWD Prime Electrolytic Battery Hydrometer Dial Easy Read Battery
Quantity: 1
ASIN: B07G33TCN6
Reason for refund: Customer return
Here’s the breakdown of your refund:
Item Refund: Rs.781.36
Item Tax Refund: Rs.140.64
Notes: Full amount refunded
Your refund is being credited as follows:
NetBanking: Rs.922.00)
Thu, Dec 6, 2018 at 2:04 AM Amazon asks how I need shipping return, I again Say, NEFT. What the hell. Why not give proper refund at once in proper way?
Thu, Dec 6, 2018 at 2:29 PM
Dear Customer,
Greetings from Amazon.in
We are writing to confirm that your refund for Rs.130.00 has been processed for your Order # 408-7723445-4992304. Item: SWD Prime Electrolytic Battery Hydrometer Dial Easy Read Battery
Quantity: 1
ASIN: B07G33TCN6
Reason for refund: Customer return
Here’s the breakdown of your refund:
Return Shipping Refund: Rs.100.00
Goodwill Refund: Rs.30.00
What the hell? Dear amazon, If you can read well, The expense I incurred was Rs 240. How the hell is amount of rs 100 being calculated? It does not make any sense. And you are NOT DOING A FAVOR by adding Rs 30 as GOODWILL refund. If you have to prove your goodwill, I would expect a fitting compensation for all the hassle I did since October dealing with your incompetent sellers and substandard products and services! Please note that I have NOT RECEIVED this refund in my account or any other way till date.
Thu, Dec 6, 2018 at 4:13 PM My mails to amazon start bouncing. Apparently they use disposable or No reply emails making it very hard to get back to them. Just becuase Amazon thinks something is done, and opinion of customers do not matter, they are using this one way communication. I somehow reach them again. God I am really frustrated sending my roughly 50th email or so.
Sat, Dec 8, 2018 at 11:25 PM
(Dear Customer,
Greetings from Amazon.in
We are writing to confirm that your refund for Rs.110.00 has been processed for your Order # 408-7723445-4992304.
This refund is for the following item(s):
Item: SWD Prime Electrolytic Battery Hydrometer Dial Easy Read Battery
Quantity: 1
ASIN: B07G33TCN6
Reason for refund: Customer return
Here’s the breakdown of your refund:
Goodwill Refund: Rs.110.00
Notes: refunded full amount
Your refund is being credited as follows:
Cheque: Rs.110.00)
A cheque? Who asked for a bloody cheque? And If Amazon has employed some sane people that the read English numbers and letters, I have been clearly mentioned since last 10 emails that the expense I incurred was 240. Now their numbers of 110 nor previous 130 match up with this. Nor have they bothered to explain how they are coming to these numbers.
Sun, Dec 9, 2018 at 7:21 AM My Emails bounce as expected.
( Address not found
Your message wasn't delivered to
payments-messages@amazon.in because the address couldn't be found, or is unable to receive mail.
The response from the remote server was:
550
#5 .1.0 Address rejected.Final-Recipient: rfc822;
payments-messages@amazon.in
Action: failed
Status: 5.0.0
Remote-MTA: dns; amazon-smtp.amazon.com. (52.94.124.7, the server for the
domain amazon.in.)
Diagnostic-Code: smtp; 550
#5 .1.0 Address rejected. )
Sun, Dec 9, 2018 at 9:41 AM- My review for the product is removed. Yes., Amazon likes is cheater sellers and substandard products more than a honest review. Atleast I tried to warn other from falling into the trap. Does not fit with 'Amazon POLICIES" yeah right.
Sun, Dec 9, 2018 - I spend 15 mins again On Amazon chats to get a proper escalation and talk to someone like a Supervisor or Manager. The Customer service agent books a callback from Manager in some time. Never get any call.
So to sum it up,
I was expecting that Amazon service department hires some properly trained staff who can read and understand what a customer is going through. But I wonder if "How to agitate customer", "101 ways to infuriate an old loyal customer" and "How to waste customer time & Energy for dummies" forms a part of Amazon Training program. Then congrats! You have really succeeded your goals. Because your Customer service agents nor the seller was properly reading any of my emails. Nor understanding what I said. Infact, A customer should never have to do all such hard work and explanation, All this should not have happened in the first place! This is one of the prime reasons I have switched to other shopping places like flipkart who have welcomed me with open arms and offer delightful customer service.
In the closing dear Amazon,
You have lost one of your old and loyal customers (You can check my joining date) and I am never going to look back. Whilst the product as well as seller was incompetent, it was the lethargic or lack of support from Amazon has prompted me to take such drastic measures. I am also going to make these posts available on all kinds of social media and respected forums to warn others from falling into the mistreatment that I had to endure. Thanks.
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