Right now they'll only change the clutch pack. ASS say they need 10 days for it. I checked the net and found out that clutch pack is the whole clutch assy (ie friction plates + pressure plates + internal bearings + clutch cover ) . No need to place individual components and assemble it. It comes pre-assembled.
So steps are, once the gearbox has been downed,
1. remove the circlips.
2. Remove the clutch pack.
3. Put the new clutch pack.
4. Put the new circlip that comes with the pack.
5. Install the gearbox.
So 10 days, I'll have to talk tough on that. Hopefully reduce it to 2-3 days. And also try to get a loaner car.
If the issue persists then will have to talk to them about the whole unit/mechatronic unit.
If you don't mind me asking, was you car driven mostly in stop and go traffic? clutch pack failure at 15000 kms is unacceptable even for VW.
I think yours is a rarest of rare case where clutch packs failed at such short life. Best of Luck and i hope you will get your car in original form. Please keep us posted with the updates. Fingers crossed.
Mine is small town. From home to work is 5 mins drive. And rest is all highway drive. But I've traveled to the hills a lot. They are steep and narrow roads. So, a little bit excessive wear is expected. The sales guy during the purchase told me clutch lasts only 50000 kms. So I guessed it may run upto 35000. 15000 is sucker punch.
BTW, VW cant blame me for the wear.
Its their software that dictates clutch application and gear changes. I am in no control of the clutch what-so-ever.