15000 kms update
Hard to believe it is already 9 months since “H” (that’s short for Hidalgo which is the name for my safari) joined the family. Still excited like the first day (I know, it sounds weird!) and in fact some people think I am going thru a mid life crisis. For the record, let me say, I just love my ride.
Was planning for a road trip with some colleagues and so took H to TASS for a general check up on a Saturday (30/Nov/13) afternoon. Though the ODO was not yet 15K, TASS recommended getting the 15K service – I was ok if they could complete it by end of day. Guess what, they obliged and the service was done and delivered by around 07:30 pm. This is one aspect of SCHAKRALAYA Motors that really amazes me – every single time they have exceeded my expectations, be it is regular service or an ad-hoc one.
On a slightly different note, had my brother’s Volkswagen Vento serviced in Pondicherry (STAR Cars) recently and they gave me a sense of reality – communication (regarding work done, cost, readiness for delivery), actually experience at the service centre, cleanliness of the vehicle post delivery – everything was a complete mess. Had to escalate the issue at multiple levels and finally to their GM. Suggested sending their staff to SCHAKRALAYA Motors, so they could learn how to handle a customer and service.
That’s how good TASS experience has been for me – after nine months, 3 free services and few more miscellaneous services with SCHAKRALAYA Motors, I really think TML is moving towards HORIZONEXT (at least from a services stand point).
Nothing major to write about the service itself – the regular draining of fluids, refill, rotation, wash, vaccum, etc. As such I had very few complaints,
1. A bit of vibration in the gear knob - fixed.
2. Front passenger door not engaging properly while closing – fixed.
3. Some air coming through the front passenger side window. TASS confirmed about a defect in the beading and have promised to replace it as soon as part arrived.
Should get this fixed during Christmas holidays.
Some pictures after the service. Road trip updates coming up soon.