Thread Starter
#1
Riddhi Ford is new dealership of Ford in Delhi and I feel contented to inform that they are doing an incredible job here. I have a positive experience while buying a New Ford Fiesta Classic and their professional approach has played a really critical role to seal the deal with them. The welcome was so courteous as soon as I entered inside the showroom. Our sales person Mr. Pradeep immediately attended even though he was already quite busy with deliveries and other customers as the festive season was going on (Year-end), thus, showroom was jam-packed with buyers but I was impressed with personal approach. Since it was late evening, the showroom was officially closed in sometime and rest of the staff were packing up but the only people who were still keenly attending me were Mr. Pradeep, Mr. Arjun (SE of New Fiesta) and Sandeep (Intern) who also accompanied later on during a test drive.
Now, I could peacefully check the car inside out while he was explaining about the features etc. and clarified about other formalities. These three people have been helpful throughout the process and still do whenever I visit the dealership. In fact, by now I’m familiar with almost the complete showroom staff. Mr.Pradeep assured that even though the car is kept for display in the showroom, he’s taking care of her well so that people do not unnecessarily experiment with it. They were also courteous enough and told that I can take the car even right now if I wish (even before the paperwork completes) but the formal date of delivery was finalized as 8th January 2012 and process carried on truly butter smooth. At the time when I went to PDI along with The Automotive India’s PDI checklist, sales executive cooperated and cleared a few small suspicions. Meanwhile the date of car’s delivery was approaching near, thanks to our forum; I read the government’s notice for dealerships which are duping additional amount on the name of “logistic charges”. I was always felt something fishy about this amount added to on-road sum and this piece of news only supported it further. Next day, I payed a visit to the Riddhi Ford with cut out of this news, after some nitpick, they agreed to refund this amount.
On D-Day I reached at noon – Quite expectedly, the delivery was delayed due to the various formalities which had to be finished first and the car was handed over only in the evening. Showroom staff assembled outside for the ceremony, their woman sales executive performed a puja and finally the keys were handed over along with a pack of chocolates and a beautiful flower’s bouquet. I sincerely hope that the experience with Riddhi Ford and Fiesta continues to remain pleasant like those fresh flowers, forever. On the other hand, my only concern with them was about the registration which they delayed up to two weeks. But all said and done, Riddhi Ford is overall doing a good job and that’s how one should be considering the tough competition out there in market where buyers are spoiled with choices.
- Dealership Environment:
- Customer Treatment:
- Range of Vehicles on Display:
- Availability of Vehicles:
- Overall Experience:
Showroom address:
B-1/F-8, Mohan Cooperative Industrial Estate
Mathura Road, New Delhi - 110044
Phone: 011-29948742; 48411111
PS: Here’s the ownership review of Ford Fiesta Classic: http://www.theautomotiveindia.com/f...ssic-1-6-sxi-ownership-review.html#post129418
Riddhi Ford sales executive performing the puja.
Mr.Pradeep standing next to the Fiesta after delivering the car.
Fiesta meets and follows her buddy – Maruti 800, while driving back home.
Drive Safe,
350Z
Now, I could peacefully check the car inside out while he was explaining about the features etc. and clarified about other formalities. These three people have been helpful throughout the process and still do whenever I visit the dealership. In fact, by now I’m familiar with almost the complete showroom staff. Mr.Pradeep assured that even though the car is kept for display in the showroom, he’s taking care of her well so that people do not unnecessarily experiment with it. They were also courteous enough and told that I can take the car even right now if I wish (even before the paperwork completes) but the formal date of delivery was finalized as 8th January 2012 and process carried on truly butter smooth. At the time when I went to PDI along with The Automotive India’s PDI checklist, sales executive cooperated and cleared a few small suspicions. Meanwhile the date of car’s delivery was approaching near, thanks to our forum; I read the government’s notice for dealerships which are duping additional amount on the name of “logistic charges”. I was always felt something fishy about this amount added to on-road sum and this piece of news only supported it further. Next day, I payed a visit to the Riddhi Ford with cut out of this news, after some nitpick, they agreed to refund this amount.
On D-Day I reached at noon – Quite expectedly, the delivery was delayed due to the various formalities which had to be finished first and the car was handed over only in the evening. Showroom staff assembled outside for the ceremony, their woman sales executive performed a puja and finally the keys were handed over along with a pack of chocolates and a beautiful flower’s bouquet. I sincerely hope that the experience with Riddhi Ford and Fiesta continues to remain pleasant like those fresh flowers, forever. On the other hand, my only concern with them was about the registration which they delayed up to two weeks. But all said and done, Riddhi Ford is overall doing a good job and that’s how one should be considering the tough competition out there in market where buyers are spoiled with choices.
- Dealership Environment:
- Customer Treatment:
- Range of Vehicles on Display:
- Availability of Vehicles:
- Overall Experience:
Showroom address:
B-1/F-8, Mohan Cooperative Industrial Estate
Mathura Road, New Delhi - 110044
Phone: 011-29948742; 48411111
PS: Here’s the ownership review of Ford Fiesta Classic: http://www.theautomotiveindia.com/f...ssic-1-6-sxi-ownership-review.html#post129418
Riddhi Ford sales executive performing the puja.
Mr.Pradeep standing next to the Fiesta after delivering the car.
Fiesta meets and follows her buddy – Maruti 800, while driving back home.
Drive Safe,
350Z
