Thread Starter
#1
Hi!
This is my first post on the forum, so please excuse any errors in presentation!
I booked Honda Amaze SMT Petrol towards November 2013 end from TVS Sundaram Motors on MG Road, Secunderabad. Paid Rs 51,000 as booking amount. It took them 3 weeks to deliver the weeks, during which the salesperson who initially took booking went on leave and did not respond to my calls for 2 days reg vehicle status and I was assigned another person after complaining to dealer's sales head.
I paid remaining amount (didn't receive even 1 rupee discount though it was year end) and took delivery of vehicle in Mid December 2013, a little more than 1 month back. At the time of delivery I happened to spend some time in verifying documents and found that the sales person has charged Rs 2200+ more from me than final invoice amount, and I was not informed of this. I immediately asked for clarification and he tried to cover up by saying that they will refund in 3 days. Also I was particular that I should not overspend on insurance. So I repeatedly asked them to clearly tell me what features are going to be added. They never answered and when I received insurance, some unnecessary features were added to it. After that, nobody from insurance company (Bajaj Allianz) resolved it... I called their customer care and Hyderabad office and sent several mails. The person from dealership who took insurance also never responded to my request.
This was not all! The refund which was promised in 3 days took 2 weeks. During which I had to speak to three salespeople and finally shout at sales head, before refund was given.![[frustration]](https://www.theautomotiveindia.com/forums/images/smilies/Frustration.gif "Frustration [frustration]")
I also gave a written complaint to Sundaram Honda head via sales incharge and provided my contact number. They never bother to call me or take any action. Guess my complaint letter must have been thrown into dustbin!
This was not all. The nightmare continued as I was given a defective car with malfunctioning gears. They keep getting stuck, are very hard and make a lot of sound!!![[cry]](https://www.theautomotiveindia.com/forums/images/smilies/Cry.gif "Cry [cry]")
I gave for 1st service at Sundaram workshop in Secunderabad and mentioned all the issues and they returned it back to me without repairing it. When gear continued being hard, I returned it back to them and they again gave it back with not much improvement. Strangely they kept me waiting for long, made my car very dirty with sand inside on the carpet with missing floor mats and a layer of dirt and leaves and bird droppings on my car! I asked them and they kept saying that they will do it after I take roadtest. I refused and forced them to atleast remove sand from inside car and took road test after they cleaned insides and put floor mats back. After road test, I realized that gears were still hard and making sound, so mentioned the same and asked them to clean car for delivery. They were inattentive and I had to shout at them (sales people, leads, managers, customer service people, cleaners) for 1 hour before they started cleaning the car!!!
The car continues to give trouble, and makes me regret for placing my trust blindly in Honda! I reached out to their customer care number and emailed the customer care and Vice president, but they don't seem to care. They rarely reply and that too after repeated reminder emails.
A very unpleasant buying experience from Honda India and TVS Sundaram motors and TVS Sundaram Service center.
This is my first post on the forum, so please excuse any errors in presentation!
I booked Honda Amaze SMT Petrol towards November 2013 end from TVS Sundaram Motors on MG Road, Secunderabad. Paid Rs 51,000 as booking amount. It took them 3 weeks to deliver the weeks, during which the salesperson who initially took booking went on leave and did not respond to my calls for 2 days reg vehicle status and I was assigned another person after complaining to dealer's sales head.
I paid remaining amount (didn't receive even 1 rupee discount though it was year end) and took delivery of vehicle in Mid December 2013, a little more than 1 month back. At the time of delivery I happened to spend some time in verifying documents and found that the sales person has charged Rs 2200+ more from me than final invoice amount, and I was not informed of this. I immediately asked for clarification and he tried to cover up by saying that they will refund in 3 days. Also I was particular that I should not overspend on insurance. So I repeatedly asked them to clearly tell me what features are going to be added. They never answered and when I received insurance, some unnecessary features were added to it. After that, nobody from insurance company (Bajaj Allianz) resolved it... I called their customer care and Hyderabad office and sent several mails. The person from dealership who took insurance also never responded to my request.
This was not all! The refund which was promised in 3 days took 2 weeks. During which I had to speak to three salespeople and finally shout at sales head, before refund was given.
I also gave a written complaint to Sundaram Honda head via sales incharge and provided my contact number. They never bother to call me or take any action. Guess my complaint letter must have been thrown into dustbin!
This was not all. The nightmare continued as I was given a defective car with malfunctioning gears. They keep getting stuck, are very hard and make a lot of sound!!
I gave for 1st service at Sundaram workshop in Secunderabad and mentioned all the issues and they returned it back to me without repairing it. When gear continued being hard, I returned it back to them and they again gave it back with not much improvement. Strangely they kept me waiting for long, made my car very dirty with sand inside on the carpet with missing floor mats and a layer of dirt and leaves and bird droppings on my car! I asked them and they kept saying that they will do it after I take roadtest. I refused and forced them to atleast remove sand from inside car and took road test after they cleaned insides and put floor mats back. After road test, I realized that gears were still hard and making sound, so mentioned the same and asked them to clean car for delivery. They were inattentive and I had to shout at them (sales people, leads, managers, customer service people, cleaners) for 1 hour before they started cleaning the car!!! The car continues to give trouble, and makes me regret for placing my trust blindly in Honda! I reached out to their customer care number and emailed the customer care and Vice president, but they don't seem to care. They rarely reply and that too after repeated reminder emails.
A very unpleasant buying experience from Honda India and TVS Sundaram motors and TVS Sundaram Service center.
Last edited:
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' attitude. ![[;)]](https://www.theautomotiveindia.com/forums/images/smilies/Wink.gif "Wink [;)]")
